Ultimate All-Inclusive Travel
BBB A + Rating
CST License #2077388-40
Ultimate Hawaii Vacations
Ultimate Travel River Cruises
My son and new daughter-in-law had a fabulous time on their honeymoon in Hawaii! Thanks so much for all your help. The concierge and everyone were very helpful and super friendly. They couldn’t say enough about their experience.
The concierge made a comment on what a great honeymoon package they got, so I’m hoping you may be able to help me with some other quotes.
Wow. David Phelps was rude, unhelpful and unprofessional! If his customer service is anything like what you'd expect traveling with them then I'm running for the hills! I was really hoping to have gotten Sharon Miller since she got good reviews, but I ended up with David Phelps. If you get him, request a new agent so you don't waste your time!!!
"Geoff" stated in a previous review that I was shopping around different agents trying to get the cheapest price, like that's a bad thing? But the funny part is I never even got a QUOTE from this company. David was too busy being lazy and sending emails upon emails than just quote what I was looking for. It was a complete waste of time! Did I contact other agents? Yup! And other travel sites like Expedia, Travel Advisor and Book it. The only reason they knew I was looking at other agents is because after "David Phelps" got beligerent I told him that I didn't understand why he couldn't get what I was looking for because I had NO problem relaying what I was looking for to other travel agents. I never once gave them a price or anything else asking them to "beat". In fact, I NEVER give out pricing to other agents because if they are going to charge you more than others off the bat then they don't deserve business anyway. In this day and time it's CUSTOMER SERVICE and HONESTY that will make a business stick out. Hopefully this company figures that out sooner than later. Needless to say, I did find exactly what I was looking for and I did go through a very helpful travel agent. Were they the cheapest? NOT BY A LONG SHOT. But they were up front and honest and not to mention their customer service was extremely professional and helpful! I am looking forward to my vacation, and if any users would like to know the helpful agents I've used, send me a private message and I'd be happy to share... as well as send the rude and unprofessional emails from Ultimate All-Inclusive Travel that I received! :)
My husband and I just spent our honeymoon at the El Dorado Royale in the Maya Riviera. The honeymoon was better than either of us could have ever imagined. The accomodations were lovely, the restaurants were wonderful and the atmosphere was relaxing and romantic. The staff at the El Dorado were so accomodating and we truly felt that everyone there was working to make our honeymoon as perfect as it could be.
Working with Sharon made the trip much less stressful than ever imagined. Thank you Sharon!
Thank you so much for making our honeymoon stress free and the best vacation of our lives. We stayed at the Riu in Ocho Rios, Jamaica, and it was awesome. The people are beautiful and so sweet and there are no words that could do justice to how beautiful this country is. We would definitely recommend visiting Jamaica, and doing the Dunn's River Falls tour and bareback horseback riding through the ocean, but more importantly we recommend going through Ultimate All-Inclusive Travel, as they were very fast to respond, they answer any questions you might have (as they have vacationed a lot of places), and the insurance they provide is top of the line. Very sweet people and we will be going through them when we are planning our next vacation! (Hopefully sooner than later =). Thanks Geoff and Sharon!
Thank you so much for all of your help booking our destination wedding at Excellence Riviera Cancun. The resort and wedding were beautiful and everyone had a great time. I really appreciate your quick responses to all of my questions & the quick quotes you gave to us & all of our guests. We will definitely be calling you when we are ready to book our next trip. Thanks again!!
Thank you so much for helping us plan our Wedding at Couples Sans Souci, Jamaica. Everything was wonderful, much more than I can ever have dreamed!!! Sharon was so very helpful in finding the perfect resort at a great price!!! We are planning to return very, very soon!!! Thank you so much, we will definatly be using your agency in the future
I just wanted to say Thank You for all of your help in planning our wedding travel to the Dreams Cancun! We had a wonderful trip, the resort was beautiful and the wedding was perfect!! I appreciate everything that you did for us. You'll be hearing from me soon in regards to our honeymoon hopefully in November or December. :)
Thank you so much for your recommendation to stay at the Excellence Playa Mujeres! We had a perfect time and really hated to come home! Thank you for all the time you took in answering ALL of our questions and making sure this resort met our expectations. We will definitely be booking with you all for future trips and will tell all our friends as well!
Bad service. I initially didn't realize that they were just another online travel website working on volume instead of quality. You would do yourself a favor and find someone local because if you have a problem like I did you have little recourse unless you happen to be in Arizona where they are located.
I apologize if we caused anyone any inconvenience but we are a travel agency located in Arizona but provide service to all parts of the USA. Unfortunatly I do not know who this person is and would love to speak with them concerning their experience. I did look at this persons other posts and found that they had written bad reviews for a number of different travel agencies. We have not had anyone with any problems while traveling at all this year. We pride ourselves in outstanding customer service and, as I said, would love to speak with this person about their concerns.
I just wanted to say Thank You for all of your help in planning our wedding travel to the Dreams Cancun! We had a wonderful trip, the resort was beautiful and the wedding was perfect!! I appreciate everything that you did for us. You'll be hearing from me soon in regards to a honeymoon hopefully in November or December. :)
Geoff,Thank you for sending us to Secrets Wild Orchid Montego Bay, Jamaica. We came back from our honeymoon speechless..You guys made the whole process seamless and it was the most AMAZING experience my husband and I have ever had...the resort is spectacular and the rooms are so amazing and romantic. Can't wait till our Anniversary..thank you for being so caring and detailed. Our Honeymoon was truly PERFECT!!!
Just wanted to give you an followup on Corrie and Marc's honeymoon. I talked to Corrie yesterday, and she said the honeymoon to the Sandals Regency was PERFECT. She said the honeymoon suite was wonderful - plenty of space; she said they wouldn't have needed a bigger room than they had, she said they had 2 butler's which they used alot, and said they were wonderful-made dinner reservations for them even before they got there, and did other things for them, she said the dining in that particular Sandals, vs. the other 2 on the island, was top-notch, and the hotel quiet - which she said was exactly what they wanted. She said they visited the other 2 Sandals while there, and said the Sandals Grande's pool was fantastic - but the atmosphere very boistrous and noisy, and said it was nice to visit for the pool and beach, and water sports, but was glad they weren't staying there. She said most of the time, they would just use their own private pool that their building had, and really enjoyed it. All-in-all, they had a 5-star honeymoon they will always remember.
Thanks again for your wonderful help - all the suggestions and information you had. It really helps to use someone who has been to all of these places. We will definately recommend you to anyone who needs travel help!! Nancy Doyle
I just wanted to say thank for the gift and taking the time to stop by on my wedding day at the RIU Palace Riviera Maya. It truly meant a lot to me. Thank you for all your help for making our beautiful wedding day possible. Thank you once again for everything you did for us.
This company gave us the worst service one they got your money never called back or answered their phones. They were great until they got your money then they seemed to not care. Wish I had use a diffrent company
This post was from an Anna Thimmons. I don't know why this was posted as Anna Thimmons never booked any travel with us. I would love to speak with her and find out what she is referring to. We always answer our phones and stay in touch woith clients both by email and phone up until the time they return from their vacation.
This was our first time using a travel agent and the first time going to an all inclusive resort. WE LOVED IT! We had a wonderful time at the Grand Oasis Cancun. We were there from Dec 13-18. The service recieved from using this travel agency made all the difference. We will definately be planning another vacation with you. I'll be in touch very soon.
Delores & Angel