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They provided the poorest service. All they do is check if you are home then walk the yard for five minutes and leave. They always are selling but not providing service. They sold me bush fertilizer and like a fool I signed up within two months all the bushes they treated died while the ones they didn't treat thrived! You have been warned
TruGreen deserves 0 stars. I have been paying them for a year and my lawn is covered with every type of weed and has brown spots. I have been home when they serviced and they did not even go in my side or back yard. I think it is a scam. I have complained several times and they never came out to do the additional service promised when you sign up. They just want to keep charging and doing nothing. I wish I could get a refund.
I'd ckeck zero stars if I could. We paid for a year of service and had nothing but increasing amounts of weeds. I've asked them to stop sending emails begging for us to come back, and now I'm getting snail mail solicitations (anti-green, huh?) STAY AWAY FROM TruGreen!
very disappointing using tru green, they messed up my bill, and did not do as promised, they talk a good game over the phone, but was a different story when it comes to getting my grass to grow. the whole experience was far from what i was told over the phone, no matching grass with what i had already, and seed put down did nothing! no new growth at all. a waste of $300 dollars, that was suppose to be billed monthly, but was billed all at once. not a good thing to have happen when on a tight budget, called tru green and was told we are sorry, but nothing else could be done. good luck with these guys. big promise's but no follow through.
Pretty much what everyone said is true. They do not listen to you and argue with you when they do crappy work. They make big promises when selling to you then you are told they can't do even a fraction of it. They have very poor communication between their customer service and technicians, and in my experience their technicians have elitistic (yes I made that word up :P) personalities. I did not have a problem with them billing me when I canceled them though.
I have used this service in another state and loved it! Not so in Florence, SC. They simply didn't move anything to clean! Rediculous. No refunds but asks that you show his girls how to clean. Um...no thankyou. Not my job. Worst cleaning experience in over 20 years. First bad review ever written for cleaning service but it was that bad. Don't be a victim.
Wow. Have had several lawn services over the years and TruGreen was BY FAR the WORST. Their spreaders left "alien crops circles" of dark green where they overfertilized, customer service was awful. Still lots of weeds. Sent pictures of dandelion and clover, dark spots. No response.Never again. Wendy A. 11/8/2104
TruGreen is a great company and the local office as well as lawn specialist are always very informative. The thing I have come to realize about my lawn is it matters how short I mow and if I water it properly for maximum results. I was frustrated when I first started with their services but the third time they came out I actually spoke and asked questions with my specialists. He informed me I was mowing to short and once I raised my mower deck I saw a vast difference in my lawn. Also if I ever felt cheated out of an application all I or any customer has to do is call them and they will send someone out for free to explain or fix the issue. very solid company and good people, sometimes you have to reach out and ask to get exactly what you expect. TruGreen is very useful and I plan on keeping them around for years.
True green only got about half of our yard and over charged us for more square footage than promised. We still have weeds all over the place. I told my husband that he should pay upfront for any lawn care services because they will have no motive to do a good job.
I had TruGreen make an initial visit because they had a special that would allow me to evaluate their work. What a huge emotional disaster! After that initial treatment, I noticed my healthy line tree losing its needles at a record rate from top to bottom and on all sides. I complained to TruGreen. The customer service person explicitly stated that they'd pay for a new tree if it was their fault mine was dying.
The company sent a different technician out. He declared that the tree was dying due to insect infestation. Funny how that "insect infestation" just happened to coincide with their for visit. I fired them on the spot and told them is better not see them remove any more money from my account or I will sue them in small claims court.
That pine tree has a very special meaning to me. I gave it to my mother about 15-20 years ago for Mother's Day. Mom died in 2012. To see her tree die as well breaks my heart and makes me angry. This did not have to happen. TruGreen negligently--or possibly recklessly--murdered a tree with tremendous sentimental value. It was one of the very few part of Mom I had left and those lying, greedy, corporate shills killed it. This has caused me a great deal of pain. This is the first time I've been able to go in my backyard to look at it for weeks! It is ugly and over 1/3 brown. Since we have woodpeckers all over the place, I would have seen or heard them in the tree eating away at the imaginary "insects." I have heard nary a peep!
While TruGreen is succeeding in killing a precious tree, it was quite UNsuccessful in killing the weeds. They are still here, barely bowed. The customer service person who scheduled the initial visit kept trying to sell me additional packages I didn't want; he was pushy; the cost estimate was based on satellite images that are, at least for this property, so covered with trees that the property boundaries are practically impossible to gauge.
DO NOT GO *NEAR* TRUGREEN! They are greedy, dishonest, incompetent and heartless. They have taken one of the few remaining pieces of my deceased mother and killed it without looking back. I wish I could give them -10 stars.