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Rethink Possible

Business Description
Enjoy your favorite TV shows, movies, and more in sharp, vivid, digital clarity with U-verse TV. And with the U-verse app, you can stream or watch live TV virtually anywhere and anytime on your PC, tablet, or smartphone. Entertainment viewing doesn’t get any better than this. Over 630 channels and apps that includes up to 230 HD Channels1 Multiview (watch up to four channels at once) Over 500,000 movies and shows available On Demand at home or on the go Over 240 online TV channels on Uverse.com2
Hours

Regular Hours

Extra Phones

TollFree: (888) 767-5173

Services/Products
Internet, TV, HD DVR, Phone
Payment method
all major credit cards, visa, discover, mastercard, amex
Location
Nationwide Provider
Amenities
Phone Service We've revolutionized the home phone & innovation now comes standard. Get the newest super features like Caller ID on TV and Caller ID on PC. Have voicemails sent to your email inbox so you won't miss important calls when you're out and about. Plus, always get reliable, unlimited calling anywhere in the U.S. , Canada and Puerto Rico.
Languages
Spanish
Associations
Time Warner Cable
AKA

AT&T Authorized Retailer-Service Radius

Categories
Television Service, Satellite & Cable TV Equipment & Systems, Internet Service Providers (ISP), Telephone & Television Cable Contractors, Telephone Companies, Satellite Equipment & Systems, Cable & Satellite Television

Coupons (1)

Reviews

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01/21/2017

Overall
Selection
Service

This help was incredibly helpful,amazingly easy and less complicated in a nice sort of way which is another way of saying great job and a great serving of service.

Edited: 01/21/2017
Overall

TWC is an eclectic company and that fact is well illustrated by the opposing reviews in this Forum.
Most of the time it is a dinosaur whose head does not know where its tail is or what it is doing. Then scattered in the miasma you can stumble upon a few pearls as I have done over the years of fighting this corporate beast.
A couple of years ago I found a very professional and competent executive in the Raleigh local office. He helped me settle matters for two years and the transaction was running on silk with automated bank payments. Then the contract expired and the beast came back again for blood or I should say cash.
I did not contact the excellent executive again because it could have had a negative feedback from higher up and he was too good to deserve that. [I know how it works – been there, done that]
I went to battle on my own again and I discovered two very good customer service persons. The first one, Sabrina, was knowledgeable and she really tried to help but she could not do much with the built-in constraints. If she could not help me, it was not for her lack of trying.
Later, I called a second time and I had an exceptional CSR responding. Jason dissected all his corporate options to try and find me a better deal but he could not improve on the situation. I rarely came across such good will, pleasant manners and patience.
My purpose in writing is to show that the Den (TWC) harbor a few pearls in customer service and if only it allowed them a little more freedom of action the company would be in much better shape commercially.

Edited: 01/21/2017
Overall

Had TWC for a while now. Was great in the beginning, extremely fast speeds. Lately the outages become more frequent and last longer. I had a similar problem with the horrible Centurylink company, in which they were overloading customers on a single line. This caused the problem that one guy here described where 5pm, everyday, ppl get off work, get out of school, and hop online so NO ONE gets a good speed. Bad practices however I don't think this is the case right now for TWC.

3 stars as it stands as a 7-month customer. Service is below par and frequent outages. Majority of my subscription term has been great, but these outages are becoming much too common. Been shopping around(currently in outage) and not enough options in the area.

Edited: 01/21/2017
Overall

worst company ever customer service 0. telephone is worst i dont have telephone line for 4 to 5 hours internet the same I changed my service do not get time warner

Edited: 01/21/2017
Overall

This company actually has the reputation among Geneseo college students as the WORST INTERNET SERVICE PROVIDER.

For the past year and a half, I have had 4 routers replaced in my apartment, had an outside company come (epproach) and install Tru Wifi, and have had the most abysmal internet connectivity I have ever experienced.

One would think that TWC would have fixed this issue after, lets say, a few months. No, nothing has been done. After 4 routers and another company coming in to fix the issue, nothing has been fixed. In fact, my internet has gotten worse as each month passes.

To ad to this humorous experience, their customer support is of no help. When I call and explain my situation, they tell me each time that they will get their manager to spearhead the issue and get things moving, and that they will call me in 24 hours. I haven't gotten one single call back from them; I have been doing the calling.

It is apparent TWC does not care about its customers, because I am not the only one in Geneseo that complains about this. Other apartments are dealing with similar situations, and nothing is being done.

This service is below industry standards, and its awful that TWC can get away with things like this.

01/15/2017

Overall
Selection
Service

It was great! Need more offer like this, give more to all and everyone wants this offer from you guys

01/10/2017

Overall
Selection
Service

It great I wish every one could just one .if it wasn't for this I would be lost .i think every one should get it

10/16/2015

Overall

I really like At&t U verse service it is unreal what they can do with technology these days. It was a little hard for me to figure out the set up as the customization options are pretty extensive but i would not use any other service now.

05/19/2015

Overall

I just ordered TV internet and phone for $89.99. Such a great deal, i'm happy to have something that fits in my budget.

05/07/2015

Overall

Time Warner Cable is currently offering free calls to the victims of the Nepal disaster. That is very generous. I am so pleased i will be able to contact my loved ones in this time of need.

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