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Tidwell Auto Service

Map & Directions
(64 Reviews)

3283 Independence Pkwy, Plano, TX 75075

(972) 612-1963

CLOSED NOW
Today: 8:00 am - 6:00 pm
41
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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Tidwell Auto Service is a complete automotive repair shop serving Collin County, TX.Honest and dependable family owned business since 1977.

General Info
Tidwell Auto Service is a complete automotive repair shop serving Collin County, TX and surrounding areas. Honest and dependable family owned business since 1977. 24-hour towing service available.
BBB Rating
A
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Phone: (972) 338-4627

Primary Phone: (972) 905-6843

Services/Products
  • Diesel Fuel
Brands
Acura, Audi, Buick, Chevrolet, Chrysler-Plymouth, Dodge, Firestone, Ford, GMC, Hyundai, Infiniti, Isuzu, Jaguar, Jeep, Kia, Land Rover / Range Rover, Lexus, Lincoln-Mercury, Mazda, Mercedes-Benz, Mitsubishi, Nissan, Oldsmobile, Pontiac, Saturn, Subaru, Suzuki, Toyota, Volkswagen, Volvo, firestone
Payment method
all major credit cards
Location
Lancer's Square
AKA

Tidwell Auto Svc

Categories
Truck Service & Repair, Automotive Tune Up Service, Radiators Automotive Sales & Service, Emissions Inspection Stations, Automobile Air Conditioning Equipment-Service & Repair, Tire Dealers, Automobile Air Conditioning Equipment, Auto Engine Rebuilding, Mufflers & Exhaust Systems, Clutches, Auto Repair & Service, Automobile Parts & Supplies, Used Car Dealers, Brake Repair, Engine Rebuilding & Exchange, Auto Transmission, Auto Oil & Lube, Automobile Accessories
Other Information

Wheelchair Accessible: Yes

Specialties: Domestic, Imports

Reviews

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Phillip D.

07/11/2013

Overall
great service Angies list approved

they have done work all our cars in our household. appreciate them accepting third party parts when such parts are both cheaper and dependable. being a customer that has proper attitude and respectful is one reason i get further ahead in working with other businesses.

new_customer

11/29/2012

Overall
Very bad experience. will neve...

Very bad experience. will never recommend. Front desk lady is rude. For a simple question, response was very rude, after I got the major repair done with them. I will never ever go to them again. They started doing the major repair work without taking authorization. I ended up doing the work and paying huge amount. I cannot comment on quality of work as I have yet to observe that

sherri weeks

10/12/2011

Provided by Citysearch - 
Overall
Honest Customer

I went to pick up my car from Tidwell Automotive in Plano, TX and was verbally attacked by the mechanic/owner. I asked a simple question about a coupon and I told him that he did not have to be so rude. I almost called the Plano Police Department today. I will never do business with Tidwell again nor step foot on their property. Lunatics and raving maniacs work there. They are rude and unprofessional. Existing and potential clients need to know before leaving their autos with them that they, too, might have a similar experience. Posted in their entryway are the Ten Commandments and Christian messages on their coupons. I usually don

GOOODCUSTOMER

09/30/2011

Provided by Citysearch - 
Overall
TERRIBLE

I swear this shop isn't what it used to be. My family and i have several vehicles that we ALWAYS take into TAS. For years we've been loyal and haven't taken any of our vehicles elsewhere. However, over time, they've gotten worse and worse. #1, the young lady at the front is usually very prompt in calling customers back. My last experience, she NEVER called me back. I had to harass her just for the simple fact I couldn't get them to call me back. Came back that I had a pretty extensive repair, which was expected. So, I gave them the # to my warranty company to go ahead and file a warranty claim. Didn't get a call back so I called my warranty company to check on the claim 2 days later. The company said they haven't heard anything from any repair shop. I called back to Tidwell and she says, ""Oh I was just about to call them!"" 2 DAYS LATER. At this point they've had my car for a WEEK. Finally, the ball started rolling and I was given the repair estimate...3 WEEKS LATER. Now, again I completely understand repairs take a while, but them having my car for 5 weeks is ridiculous. I feel taken advantage of especially since we've done so much business with them and have given them THOUSANDS AND THOUSANDS of dollars. They just aren't what they used to be and i will never do business with Tidwell Auto Svc again....period

americasfav

08/08/2011

Provided by Citysearch - 
Overall
friendly, professional

The young lady at the front desk is friendly, professional and actually knows information about my car! Everyone I've dealt with at your center exemplifies great customer service and I recommend yall to everyone I know.

jeridelusia

08/01/2011

Provided by Citysearch - 
Overall
honest dependable

I love you guys and thanks for all your honest dependable service over the years. I pray you have a very good year!! I will get my timing belt replaced as soon as I get a job. Thank you so much for your work on my car recently.

terradearing

07/06/2011

Provided by Citysearch - 
Overall
Thanks for being there in our neighborhood.

I just wanted to let you know how great it is having your team always help me with my auto repairs. Chris is excellent and is willing to give me great advice regarding my Jeep Wrangler. When my other vehicles run out of warranty, they will be in your shop when problems arise. Thanks for being there in our neighborhood.

leciadonkervoet

06/28/2011

Provided by Citysearch - 
Overall
I am very impressed with this young lady's knowledge.

The young lady up front was very courteous and not only notified me of what repairs were needed, but also just what those repairs entailed. As a woman who has always decided where to repair our vehicles, I am very impressed with this young lady's knowledge. Please keep up the good work, as it is very refreshing to have women up front who are knowledgeable about car repair and can relay proper information and answer questions.I was also given a 20% discount on repairs which was greatly appreciated!

Anne8574

06/24/2011

Provided by Citysearch - 
Overall
always friendly,

always friendly, treat me like family and not just a customer

Erica Coopers

04/26/2011

Provided by Citysearch - 
Overall
the bill was within reasonable cost

I have entrusted my auto health to Tidwell's Auto Service for about 10 years and receive the same results each time. I was contacted before service was performed and explained what was needed and approximate cost of the full repair. Without fail, the bill was within reasonable cost to what was mentioned and results have always been acceptable.

GraceseeP

04/12/2011

Provided by Citysearch - 
Overall
My repair was handled timely and professional.

My repair was handled timely and professional.

Julene Erle

04/04/2011

Provided by Citysearch - 
Overall
I'm still a happy customer!

I'm been a customer since about 1999, but ex-son-in-law recommended you. I'm still a happy customer! I appreciate the good service and I really appreciate having a place to good where I trust the advice I get - because I know nothing about cars!!

liane steinberger

03/22/2011

Provided by Citysearch - 
Overall
Once again I am pleased with the service

Once again I am pleased with the service I received and the speed of the repairs. The young lady up front was very courteous and not only notified me of what repairs were needed, but also just what those repairs entailed. As a woman who has always decided where to repair our vehicles, I am very impressed with this young lady's knowledge. Please keep up the good work, as it is very refreshing to have women up front who are knowledgeable about car repair and can relay proper information and answer questions. I was also given a 20% discount on repairs which was greatly appreciated!

meghancartern

03/18/2011

Provided by Citysearch - 
Overall
Tidwell's auto has offered courteous, quick service

Tidwell's auto has offered courteous, quick service to all of our autos over the past year. We purchased a card for a price for discounted oil changes and it was never a problem getting it done in a matter of minutes. They notified me of things that needed to get done for the car, wrote the problem down for me & my husband was able to take care of that problem himself to help us save money. I hope to enjoy Tidwell's continued services in 2011. So much nicer to work with than other larger chains. They drove my car around to me, handed me the keys and said thank you with a smile. Hope this helps. May your business and personal life continue to be a blessing.

Sam Singleton

03/14/2011

Provided by Citysearch - 
Overall
Not what they used to be!!!

Tidwell’s I used to TRUST Them!!!
I blew a spark plug out of my Expedition. I took it to Tidwell’s for repair, after having it for 3 days they told me that it would need the complete head replaced because it had striped the spark plug hole out. It would run 3800. I told them I could not afford that so I would have to pick it up. I brought it home and looked at the spark plug hole and thought it looked ok. I went to the parts store and bought a 5.00 spark plug and a spark plug tool. Came home and installed the plug in about 10 minutes. I've been driving it for 4 months and no problems. About a month ago my girl took her VW bug down to them because the Check engine light was on. They tell her it will be 1200 to replace the catalytic converter. She calls me and I tell her no way. We pick it up and take it to a muffler shop and they replace it for 250. This used to be a great place. Mr Tidwell was an honest person. Now they have this tall guy who is rude and a crook. Take my word for it I had used them for years. Not any more. Sorry Mr, Tidwell!!!

RachelMitchelli

03/11/2011

Provided by Citysearch - 
Overall
Tidwell Auto has taken care of all of the vehicles

Troy’s crew at Tidwell Auto has taken care of all of the vehicles that I have owned for the last 15 years, from full engine rebuilds to routine monthly oil changes. I put 100 miles per day on my vehicle and get the oil changed every month. We sent two kids off to college, one to Texas Tech and one to TWU in Denton and all of the work needed to keep their cars running safely and dependably was performed at Tidwell Auto. I drove a 1995 Chevy Tahoe for 12 years and put 367,000 miles on it. I never had an engine or transmission problem with Troy’s folks doing all of the maintenance. They did the brakes three or four times. They rebuilt the front end twice and replaced the air conditioner. When I look back on the years of dependable transportation from that truck, the cost of vehicle ownership was less than ten cents per mile. Their work has always been done quickly and correctly, at a fair price. My son worked for several years in Plano. One day he was on his dinner break a little after 5:00pm. He headed back to work down Parker Road while they were doing some road construction. A rock flew up and hit his clutch master cylinder. He was stranded, stuck in the middle of Parker road during rush hour. He called me at DFW airport. All I could think to do was to call Troy and ask if he could help. He and his men dropped what they were doing to go help my son. They pushed his truck onto a residential street and made arrangements to have a tow truck pick up his truck and get it to their shop. Please keep in mind that by this time it is well after they would have normally closed for business. I hope that this story says something to you about the customer service at Tidwell Automotive. It is kind of hard for me to write about and not think back on what a different kind of ending this event could have had without Troy and his crew. That 2001 Dodge Ram 1500 pickup was returned to my son, running perfectly the next day before noon. My daughter’s 1995 Toyota 4 Runner had the engine rebuilt three years ago by Troy’s team and has run perfectly. It already has over 24,000 miles on the rebuilt engine.

LaurenAdam

03/08/2011

Provided by Citysearch - 
Overall
have been very happy with the service provided

I have used Tidwell Auto for the last 8 years or so and have been very happy with the service provided. The staff was very knowledgeable and courteous and provided me with a quote that matched the final bill each and every time. I have never had to take my cars back in for a problem they fixed. I would highly recommend Tidwell Auto Service to anyone looking for straight deal done right.

ChristyNels

03/01/2011

Provided by Citysearch - 
Overall
we always get fair, prompt service

My family and I trust you and your staff and feel we always get fair, prompt service.

sarahbrown9

02/24/2011

Provided by Citysearch - 
Overall
cant think of anything to improve

cant think of anything to improve... the service is great.. your staff most friendly and the pink discount card is most appreciated... Thank you

DW 6039

02/07/2011

Provided by Citysearch - 
Overall
I would recommend them to any of my friends

I have been living in the Dallas area for 3 years. After trying several auto repair shops and dealers, I settled with Tidwells because of their dependability and workmanship. I would recommend them to any of my friends.