Thomas Heating & Air
(301) 237-5778Add Hours
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I normally do not write reviews but feel that Thomas Heating AC deserves it. I called for a preventative maintenance check on my furnace. As this is a small/family owned business, the owner was there to handle the service. He took his time and checked over the entire system, removing the fan, cleaning, checking the flame and tying up some loose items that previous companies had left dangling. What impressed me most was that he took the time to educate me on how my furnace worked and the areas to check (and how to check them).After all of that, he took the time to do a carbon monoxide walk through the entire house for our safety. I highly recommend this company.
This company operated very professionally while servicing my A/C. The technician was very courteous, polite, upfront with time schedule, willing to educate you on the problem at hand as well as A/Cs in general. He made sure that I knew and understood what was wrong and stepped me through the entire process from Problem Identification to Solution. I was very impressed. However, the courteousness did not start with the technician..it began with the young lady who answered the phone to take my service call from the start. She was up front with the estimate and the job costs was not outside of the range she quoted. I was very pleased with the service provided and fully intend to use this company for all my future HVAC needs whether it be replacements, service and/or repairs. I can not stress enough how satisfied and impressed I am with their level of professionalism. To top it all off, it is a family owned business. I am all about supporting family businesses because it encourages teamwork and partnership. What better way to spend your day then working with your significant other.
I want to thank you so much for your very impressive comment about our business. We do believe in what you put out is what you get back and want our customers to feel as though they have received the best service. It is one of the reason why we started our own company. We were coming across too many people being taken for their hard earn money and not getting the service that they thought they should receive. Again thank you and we look forward to serving you in the future. Brenda Thomas Co-Owner/Manager