Founded in 1986, Sound Telecom is a privately owned and operated company providing telephone answering, inbound and outbound call center, cloud-based business communication (through its Solaxis division), and paging services for customers throughout the U.S.
Sound Telecom agents are all based in the United States and focus on delivering superior customer service on a 24/7/365 basis in a profession, friendly, and courteous manner. By working with each customer to create customized solutions to solve the unique challenges each business faces, Sound Telecom strives to help their companies grow.
Over the years, Sound Telecom has been driven by a Mission to develop remarkable solutions that exceed client expectations. To achieve this mission, Sound Telecom invests in advanced technology and develops extensive industry expertise to provide clients with the most advanced capabilities possible. For example, over the past five years, Sound Telecom has added Web-enabled services such as live chat, e-mail response and more to its inbound and outbound call services; voice logging for enhanced customer service and quality assurance; a Web-portal interface for easier access to account data and reports; and new communication servers for greater reliability.
Today, Sound Telecom leads the industry in designing and delivering cost-effective live answering support that meet a client’s specific needs. We are privileged to serve notable corporations such as:
* American Red Cross
* Blue Cross
* Century 21
* Siemens Medical Solutions
* Trammel Crow
* U.S. Bank
* Windstar Cruises and many others