Sears Appliance Repair - Washers & Dryers Service & Repair
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This was a traumatic experience. A Sears warranty is worse than useless.
My Kenmore water heater is 4 years into its 12 year warranty and failed. After calling Sears Repair people, it took 3 additional days to get a technician to look at the water heater. The technician showed up late after I waited 4 hours. He said we needed a new part. Did he have it on his truck? No. He said he would "expedite" the part delivery. If "expedite" means it would take 7 more days to get here, then I guess he did. In the meantime, I was without hot water for 10 days. I couldn't wait, and paid a local plumber to put in an entirely new water heater. It was worth $1000 just to get that Sears appliance out of my home. I made at least a dozen calls to try to get the service done faster, but all of the phones are answered by a service in the Philippines. They have no authority to help anyone. The local store manager was just as bad. Take my advice, buy nothing at Sears.