Sears Appliance Repair - Major Appliances - Refinish & Repair
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The technician was competent, efficient, prompt, and friendly. Moreover, I had a problem with another appliance that was not the subject of this service call, but that I also asked him about. I had been trying unsuccessfully to get this appliance started for quite a while. He didn't just answer my question. He examined that appliance too and within about 2 minutes he fixed the problem I had with that appliance too. And he didn't charge me for that. He was great.
Ordered a washer timer from sears parts, shows up a week later, no packing in the box, timer bounced around tearing up the inside of the box and destroying the part. Called sears, informed them of no packing in box and part destroyed, they reordered, part is now on back order, had to borrow a replacement washing machine to use so we could get backed up laundry done. New part shows up from overseas, no packing in box, box destroyed but part may be usable, will install next week.
And sears cannot figure out why they are going out of business ? Do not deal with this sinking ship of a business, they do not care if your happy or not with the service they provided, unless you have a few weeks to wait till they get the right parts or shipped properly. Just not worth your time or money to waste on these people.
Very disappointed in sears make appointments with them and they don't show up. Then when they do they said refrigerator was fixed charged 300.00 but never got cold. Call back they say they are to busy to come back made an appointment for 3 weeks later they don't show up! Bitched and they made another appointment for 3 weeks out. Feel like I have been scamer out of my money. Would never buy anything from them again. 3 months later refrigerator still not fixed!