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Quality service with reliability

Business Description

Safelite AutoGlass was founded in 1947. Throughout our more than 65 years of service, our company has grown from a single store in Wichita, Kansas, to a national auto glass provider, serving more than 4 million customers per year. Your windshield is a critical part of your vehicle's safety system, protecting you in the event of a collision or rollover and aiding in proper airbag deployment. So, you should take care in who you trust to repair or replace it. When you choose Safelite - America's largest auto glass specialist - you get the reliability of the Safelite Advantage™, which means: Always being there Knowing who to expect The best replacement technology The strongest repairs The industry's only nationwide lifetime guarantee.

In addition to the other Payment Methods listed "Cash" is also accepted.
Hours

Regular Hours

Extra Phones

Toll Free: (888) 393-1493

Services/Products
Auto Glass Auto Glass Installation & Repair National Lifetime Warranty Vehicle Glass Repair & Replacement Windshield Chip Repair Windshield Crack Repairs Windshield Repair Windshield Wiper Replacement Free Estimates Insurance Paperwork & Processing Same-Day Service Car Glass Truck Glass Van Glass Windshields Door Glass Car Door Glass Car Glass Since 1947 (65+ years) Originated with a single store in Wichita, Kansas More than 4 million customers served annually More than 10,000 associates More than 5,000 MobileGlassShops
Brands
Safelite repairs and installs multiple vehicle brands including the following: Jeep, Chrysler, Chevrolet, Toyota, Honda, Nissan, and Ford. Safelite's windshield repair specialists can repair chips, nicks and cracks up to 6 inches long. All technicians are SafeTech™ certified.
Payment method
amex, discover, visa, master card
Categories
Glass-Auto, Plate, Window, Etc, Auto Repair & Service, Windshield Repair
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Reviews

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ftelenta
Edited: 02/23/2017
Overall
Won Judgement Against Company

Case # 09-M-31988

Against Safeflite Auto Glass

Damages + Interest + Court Costs...

Yes, it is all public record now and no one should accept Poor Service !!!

No Lawyer and I will show you how anytime....

Rip Off Rip Off....

Check www.RipoffReport.com

Susan G.

10/20/2016

Overall

Technician was extremely friendly and seemed sympathetic, but now I have to replace my windshield. A spot size of qrt still very noticeable and it cracked and a ding very tiny pinhead size is now cracked about 2.5-3". Not happy was hoping to save money by having it repaired. Before and after pics. I will give them props as they didn't even ask me to pay. I would've went crazy had they. Extremely disappointed. Was gonna use them to replace the windshield but when they wouldn't eat part of the cost. I'll just go somewhere local.

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B W.

08/03/2016

Overall
Expertise
Professionalism
Promptness

Granted, they are the best at replacing auto glass. But asking your low-paid employees to start a food bank for other low-paid employees? I'm sure this company gets a whopping share of tax breaks for its low-paying jobs. Incredible that you can work here and not be able to feed your family.

James W.

07/13/2016

Overall
Expertise
Professionalism
Promptness

I was looking for a chip repair place and saw this local Safelite place. I used them years ago and told them I wanted to pay it out of pocket - no insurance. They repaired and I paid it. Few weeks later my ins. called and asked if I had filed this claim, to which I said NO. They were trying to hit my ins. co. for double payment after I'd already paid. Never again will I use this local Safelite guy.

Sheila S.

05/27/2016

Overall
Expertise
Professionalism
Promptness

Everything from start to finish was excellent. Customer service is great, easy to work with, and accommodating. Richie was the tech that arrived to repair my windshield. He there exactly when he said he would be and did a fantastic job. Very professional and courteous. I will definitely be calling for future repairs.

Eric C.

02/21/2016

Overall

Putting in a glass is one thing for a review , but how about honoring their warranty ? The warranty is nothing but an Advertising Scam. There is no warranty My dealings with the employee is so belittling, automatically came out and said so you are the guy trying to make a claim after 2 years. in seconds looked at it and already had the mindset of trying to deny warranty. These cracks as all window people know can come from any imperfection in the edge and do the same as happened to me. I even tried to talk to the chat on nationwide website and they called it " New Damage" which is any defect that cause a crack. And "new Damage " is not covered under warranty. Well what do you think imperfections can cause.... a crack ! They claim they have a lifetime warranty against defect in material. But when this defect cause a crack. they decline to honor it. Well what is covered then? absolutely nothing. their warranty is an advertising scam just to get suckers to buy with them.

Jacqualine F.

01/27/2016

Overall

I had them repair a bevel in my glass. When he tapped his tool, it split and I knew it was going to be a problem. After turning on my defrost in this cold, it just split almost the entire length of my windshield. They said that they have to "open up" a chip to determine the damage. They sure did!

Janis T.

01/11/2016

Overall

I called on Monday and they took my insurance info and said they would be out that afternoon. It was a no show. They changed it to Tuesday morning and again it was a no show. My husband called and "Jamie" said we had to call again. We refused to call again to start the process all over again. I get an email that they would be there on Wednesday afternoon. It was another NO SHOW. I would give this company a BIG ZERO. My auto dealer recommended this company. NEVER AGAIN. We are looking for someone local now.

Overall

Safelite was recommended to me by my insurance company, however, I was a bit disappointed. When they replaced my window, they broke the auto-open/close mechanism. I was told it was something they couldn't reset and that I'd have to go to the dealer and they would reset it free of charge. When I got to Lexus they told me that Safelite broke it and it would cost
$150. Now Safelite won't return my calls.

Overall

If I could give this company zero stars I would the person who showed up took my windshield out then said there was some service rust which I couldn’t see and couldn’t put another one in without body repair. The old window had a small crack no signs of leaking . This left me stranded; do not use this company ever!!!!!!!!!!!!!!

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