Roto-Rooter Plumbing & Drain Service
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They were fast to get here, only took about half an hour but they wanted well over $500 to do what the company we decided to go with said they would do for $100. He got an attitude with my 87 year old grandma when she asked if he was going to do the work. He was snappy with “NOPE THEY SAID I COST TOO MUCH”. Glad we didn’t have him do the work. Don’t much care for rude people. We won’t be calling this company for work again, nor will we recommend them.
I would like to give a 5 STAR EXCELLENT review for your plumbing tech Denzil Richards, #595. Denzil arrived at my house promptly with the time I was told that he would. The first thing he did was introduce himself and then speak with me to fully understand the situation. He made me feel as though we've known each other for years. I felt very comfortable with his professional demeanor and knowledge of the task at hand. After he finished replacing the Angle Stop valve and rebuilding the flushing system for my toilet, making sure that there were no leaks, he sat with me and went over the entire job to make sure we both agreed on the work he performed. I am very pleased with his service. I would have him back to repair any plumbing need I may have in the future. Thank you.
Our bathroom sink was clogged and Ron, #5592, was able to fix within a minimal amount of time. He was very efficient, pleasant, he clean up after fixing and most of all knowledgeable. If we have any additional plumbing problems I would not hesitate to ask for him to come out and resolve the issue.
They did a very good job on the repairs i needed done. The repairman was promptly on time and dressed in a proper manner. Very courteous in explaining things to me and the repairs that needed to be done. Did the job in a timely manner and cleaned up after himself. The only complaint that I had is that the repairman got mud on my carpet leading down to the basement and I had to clean that up.
Roto Rooter visited on a Monday (from a Sunday night appointment I made via the web site) to clear my basement drain. They took time to explain every step, and also check all of my drains, including the one in the backyard. I had let some leaves accumulate in my basement stairwell, so they asked if I had a broom, and proceeded to clean up the leaves without a second thought. During their visit, it started pouring down rain (while they were inspecting the backyard drain), and they took extra special care to keep my basement floors clean and dry. I would not hesitate to call Roto Rooter again.
Jarod was absolutely phenomenal, he did a great job clearly explaining how and why he was doing what he did, was friendly and professional. He was also clearly invested in providing a positive training experience to his job shadow that was with him. He's a fantastic plumber and a great representative for Roto-Rooter
We are extremely glad we choose Roto-Rooter for our pluming needs. Not having a lot experience with Plumbers in the area, it was a good decision. The Technician Zach (806) was extremely courteous and polite. The work we believe was expertly done. Zach is a credit to your Company. If we have more plumbing problems in the future, we will request Zach.
Called on a Sunday morning at 11, technician arrived at 2:30. Solved drain problem within an hour. I had called two other plumbing companies first, but neither was able to respond in time. It was great to talk with a real person on a weekend when I called.
Very happy to have problem solved in such a timely manner.
Words can not express how grateful my husband and I are for the exceptional service we received for our plumbing issues! From the initial call, and speaking with Christina, who is not only professional and knowledgeable, but incredibly comforting and accommodating! She had Service Technician named Lynn, come to our home within a couple of hours (on a Monday morning I might add!)to address our major and urgent plumbing needs. He ended up being the answer to our prayers as this issue had been going on for months, and we were beginning to feel discouraged in terms of losing hope it would ever be resolved without it costing a fortune. He was extremely thorough, took his time, and not only found the problem, but called the company who cleaned out our septic tank to address his concerns, and brainstorm with their Service Technicians on how to fix the problem when they come back to our house. From start to finish it was exceptional service on EVERY level. They have customers for life in us, and I will be advising everyone I know to take advantage of their outstanding services! I am beyond happy with the outcome, and even more thrilled to report that customer service is not dead...it is alive and well with Roto-Rooter! They are a testament to why it is so important, and how you gain and retain customers! Happy homeowner :)
Excellence Experience today with Roto-Rooter, The Technician that responded to our call was Jose Tech# 2098. He was very Knowledgeable and Professional. He quickly assessed the problem and repaired it. Thanks for the excellent customer service and prompt response and repair. Me and my wife were very pleased.
"Gary and Sonji Campbell"