Roto-Rooter Plumbing & Drain Service
Roto-Rooter Sugar Digestant
Roto-Rooter Pipe ShieldRoto-Rooter Root Destroyer
It was early morning the day before Thanksgiving and I had gone down into the basement to wash laundry when I noticed water all over the floor. Here the water heater was leaking water. I tried to shut off the valve above the tank, but it wouldn’t turn so I had to turn off the water at the main valve. We weren’t just without hot water but now we didn’t have any water. I went to Home Depot to buy a tank and have them install it. I knew that Home Depot would use a third-party company to do the job, but I was hoping that it would be better than the company Lowes had used to replace the tank 10 years ago. One of the reasons I went to Home Depot was because I have a Home Depot Credit Card and anything over a certain amount is interest free for 6 months. A couple of hours later Home Depot called and said that Rotor-Rooter would be there within the hour to replace the tank. I was happy to hear that it would be a reputable company that would do the work. About 15 years ago Roto-Rooter had come to my house to fix a frozen pipe and I was happy with the work. Well, they showed up on time, installed the tank, fixed the vent that Lowes didn’t do a very good job of installing, straighten the gas line to the tank, and they even replaced the valve that was stuck without me asking them. Xavier, the general manager, had done the work and I found him to be very nice, friendly, and understanding of the importance of getting the job done and doing it right so that me and my family could enjoy Thanksgiving.
Our water heater overflow released water into our basement and adjoining room. We made a call to Roto-Rooter around 3:00, were given a time window between 4:00-6:00 for a technician to be available. Sawyer arrived at 4:10. Was extremely polite, competent, determined what the problem was and was able to fix our heater. He explained what was wrong, what he would do to fix, and suggested what we could do to prevent it from happening again. He also included a coupon that were not aware of, to reduce the bill. Very impressed with this service.
I was very pleased with their service. Our technician Scott (6824) was prompt, courteous and knowledgeable. The rates were good and they delivered good service. I had been previously gouged for the same service which took 3 times as long for twice the price with Admiral Plumbing ! I will always use Roto Rooter from now on.
I live in an older home and have tree root problems every one to two years in the sewer line. I always call Roto-Rooter to help me with my sewer line backup. They are always on time, very professional and knowledgeable. Fixed the problem the same day in an hour and did not leave until the clog was gone. They even guarantee for six months. I am very satisfied with Roto-Rooter and highly recommend to anyone!
Our water heater began leaking, and we realized this at around :800 p.m. on a Friday night. I called Roto Rooter because I figured they had 24 hour service, but I had never used them before. They said they would be there within 4 hours, and they were there within 2. They diagnosed the problem quickly, telling us we would need to replace the (very old) water heater. They said someone could some the following day for the replacement, and someone did. Both individuals were extremely professional and explained what they were doing and why. Chris, who installed the new water heater, took a great deal of time afterwards to explain how the new water heater worked and how to maintain it. I am happy to say that I will use them again in the future!
Called multiple places to get my shower handle and cartridge replaced. Roto-Rooter was unable to provide an upfront quote and informed me that a service technician would need to assess the issue before providing one.
I called several other places and they were able to provide a price quote, but ultimately, I went with Roto-Rooter because they could provide the earliest service within my schedule availability.
Upon the tech's arrival, he quoted me over DOUBLE what other places had quoted. There was no wiggle room to compromise on price, so I decided to wait a few hours and have someone else service my issue. I even asked why there was such a large disparity between quoted costs and I wasn't given a reasonable answer.
I also had to pay a $69 service fee just to have the tech come out for 5 minutes. Overall, a very disappointing experience from customer service standpoint. I understand that prices will vary here-and-there, but when the disparity is that large, it comes off as a money first business vs trying to accommodate the customer in any way.
I recently had a leaky pipe from the inside of my wall. From setting up the appointment over the phone, to the plumber Tyler finishing up the job, it was nothing but kind, professional service. Tyler arrived precisely on time. He was very informative and upfront over the pricing and exactly what needed to be done. He didn't waste any time and finished the job perfectly. He even had the courtesy to clean up the mess after he was finished! There's a reason I continue to go back to Roto-Rooter for all my plumbing and gas related needs.
Moe was very kind and gave us excellent service. He was sensitive to our financial constraints and situation as renters. He was a very pleasant, hard worker and is very committed to providing stellar service. He was efficient and got the job done- at 8pm after a long, full day.
Ron was so nice and friendly and fixed the problem in just a few minutes! They also had a great team in contact with me the whole time making sure I knew when the plumber would arrive and when he was on his way. Overall excellent service and would highly recommend Roto-rooter to anyone!
I was having kitchen counters installed and needed to have two shut-off valves installed for the kitchen sink supply lines before the counters went on, and because the counter installers moved up the installation date, I had a very short window of time to get the work done. Roto-rooter sent Eric out to do the work in less than an hour from my call. He had fittings on his truck that work well enough and was able to get them installed before the counter installers arrived. He was a nice guy and did good work on this pretty straightforward job.
Giving four stars because I expected Roto-rooter could get there quickly, which they did, and that they would charge a premium for the work, which they also did. It was not cheap, but they were able to fix my problem really quickly.