Roto-Rooter Plumbing & Drain Service
Roto-Rooter Sugar Digestant
Roto-Rooter Pipe ShieldRoto-Rooter Root Destroyer
Our water heater began leaking, and we realized this at around :800 p.m. on a Friday night. I called Roto Rooter because I figured they had 24 hour service, but I had never used them before. They said they would be there within 4 hours, and they were there within 2. They diagnosed the problem quickly, telling us we would need to replace the (very old) water heater. They said someone could some the following day for the replacement, and someone did. Both individuals were extremely professional and explained what they were doing and why. Chris, who installed the new water heater, took a great deal of time afterwards to explain how the new water heater worked and how to maintain it. I am happy to say that I will use them again in the future!
Called multiple places to get my shower handle and cartridge replaced. Roto-Rooter was unable to provide an upfront quote and informed me that a service technician would need to assess the issue before providing one.
I called several other places and they were able to provide a price quote, but ultimately, I went with Roto-Rooter because they could provide the earliest service within my schedule availability.
Upon the tech's arrival, he quoted me over DOUBLE what other places had quoted. There was no wiggle room to compromise on price, so I decided to wait a few hours and have someone else service my issue. I even asked why there was such a large disparity between quoted costs and I wasn't given a reasonable answer.
I also had to pay a $69 service fee just to have the tech come out for 5 minutes. Overall, a very disappointing experience from customer service standpoint. I understand that prices will vary here-and-there, but when the disparity is that large, it comes off as a money first business vs trying to accommodate the customer in any way.
I recently had a leaky pipe from the inside of my wall. From setting up the appointment over the phone, to the plumber Tyler finishing up the job, it was nothing but kind, professional service. Tyler arrived precisely on time. He was very informative and upfront over the pricing and exactly what needed to be done. He didn't waste any time and finished the job perfectly. He even had the courtesy to clean up the mess after he was finished! There's a reason I continue to go back to Roto-Rooter for all my plumbing and gas related needs.
Moe was very kind and gave us excellent service. He was sensitive to our financial constraints and situation as renters. He was a very pleasant, hard worker and is very committed to providing stellar service. He was efficient and got the job done- at 8pm after a long, full day.
Ron was so nice and friendly and fixed the problem in just a few minutes! They also had a great team in contact with me the whole time making sure I knew when the plumber would arrive and when he was on his way. Overall excellent service and would highly recommend Roto-rooter to anyone!
I was having kitchen counters installed and needed to have two shut-off valves installed for the kitchen sink supply lines before the counters went on, and because the counter installers moved up the installation date, I had a very short window of time to get the work done. Roto-rooter sent Eric out to do the work in less than an hour from my call. He had fittings on his truck that work well enough and was able to get them installed before the counter installers arrived. He was a nice guy and did good work on this pretty straightforward job.
Giving four stars because I expected Roto-rooter could get there quickly, which they did, and that they would charge a premium for the work, which they also did. It was not cheap, but they were able to fix my problem really quickly.
Jason Brooks was amazing! He knew exactly what the problem was. I previously had my basement floor drain back-up causing my basement to flood. There was black slime coming out of the drain and a sewer smell. The bathroom sink down there had sewer water pouring out as well. I got a different company to come and they were terrible. It took them 2 days and they still didn't resolve the issue. They got the water to go back down and that was it. Here I sit a month and a half later with the same problem. Jason came out and fixed it within an hour and a half. He was super knowledgeable and professional. He told me how to prevent it from happening again and explained how it happened in the first place. He was shocked to say the least of how the other company handled it and of what their assessment was. I would recommend Roto- Rooter to everyone. They were amazing.
Gabby M came out promptly to help with our drain issues. He had a clear plan which he explained. He also was clear about the cost before beginning work. He explained what was happening as he worked through the problems. He uncovered a big drain issue and took the time to explain what needed to happen to correct it. He was patient and answered all my questions. He also explained it to my spouse and answered her questions. This was a very good experience. I recommend this company and Gabby.
Roto-Rooter is the best, any time I have a problem, I know it will be done in a professional manner. Gabby is the best and very professional, he describes everything that he is doing and has done and even cleaned up around the drain. Would not use any other service and will definitely ask for Gabby if I have any other problems.