Roto-Rooter Plumbing & Drain Service
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I was having kitchen counters installed and needed to have two shut-off valves installed for the kitchen sink supply lines before the counters went on, and because the counter installers moved up the installation date, I had a very short window of time to get the work done. Roto-rooter sent Eric out to do the work in less than an hour from my call. He had fittings on his truck that work well enough and was able to get them installed before the counter installers arrived. He was a nice guy and did good work on this pretty straightforward job.
Giving four stars because I expected Roto-rooter could get there quickly, which they did, and that they would charge a premium for the work, which they also did. It was not cheap, but they were able to fix my problem really quickly.
Jason Brooks was amazing! He knew exactly what the problem was. I previously had my basement floor drain back-up causing my basement to flood. There was black slime coming out of the drain and a sewer smell. The bathroom sink down there had sewer water pouring out as well. I got a different company to come and they were terrible. It took them 2 days and they still didn't resolve the issue. They got the water to go back down and that was it. Here I sit a month and a half later with the same problem. Jason came out and fixed it within an hour and a half. He was super knowledgeable and professional. He told me how to prevent it from happening again and explained how it happened in the first place. He was shocked to say the least of how the other company handled it and of what their assessment was. I would recommend Roto- Rooter to everyone. They were amazing.
Gabby M came out promptly to help with our drain issues. He had a clear plan which he explained. He also was clear about the cost before beginning work. He explained what was happening as he worked through the problems. He uncovered a big drain issue and took the time to explain what needed to happen to correct it. He was patient and answered all my questions. He also explained it to my spouse and answered her questions. This was a very good experience. I recommend this company and Gabby.
Roto-Rooter is the best, any time I have a problem, I know it will be done in a professional manner. Gabby is the best and very professional, he describes everything that he is doing and has done and even cleaned up around the drain. Would not use any other service and will definitely ask for Gabby if I have any other problems.
Gabby at Roto Rooter was the utmost professional, and provided a couple amateur homeowner's with sound advice on how to keep our plumbing clear and obstruction free in the future. It was obvious from the start of our appointment, that Gabby was knowledgeable in his trade, and has a wealth of valuable knowledge that make customers like us extremely happy and satisfied. In addition to providing the fix for our plumbing issue, he also had someone come by to help and discuss water damage and clean up. Let's face it, plumbing problems aren't fun to deal with, and no homeowner wants to have an issue, but Gabby and Roto-Rooter left us confident that the job was done well, and gained two loyal customers while doing so.
My experience with Roto-Rooter was top-notch! From the moment I placed the phone call to the main office to the end of the service call, I was completely satisfied with the service I received. My service technician TJ (7336) was very professional, personable and knowledgeable. I would definitely use Roto-Rooter again!
Our pipe burst when we had that below 0 weather, Chris #3041 came out and within the hour we were back to normal. He added a turn off switch for that line so if this does happen again we will be able to just turn the water off there instead of the whole house. He was very professional and knew exactly what was needed to be done. Thank you Roto Rooter for hiring pure professionals.
We had another good tech out who did a good job of clearing our outside line to the street. Unfortunately, a few days later it backed up again and then another tech was sent out within a few hours. This was covered under our 6 month warranty that the company gave us during the first call). This tech cleared the line that leads under the house. He was here in the dark and did not leave until the job was done. So far everything is doing great. I will highly recommend Roto Rooter to all my friends. Please let tech number 6270 (his name is McNaire) that we appreciate his hard work that evening!!
Matt 4439 out of the Solon office did a great job with one of our rental properties. He assessed it from multiple angles, communicated back and forth and coordinated with several folks to not only resolve the known issue but identify other items to prevent them from going to the next level. He was very professional, detailed and worked well with both the tenant and us the landlord. JB Blackwelder
I had a flood when I first moved in my home and I called on Roto Rooter to assist and they fixed my plumbing issues with professionalism and expertise. My plumber was Melvon his work is excellent.
They are dependable and go over everything explaining the whole process and providing comfort with your plumbing needs. I'm a happy customer and will be calling them for all my plumbing needs and referring them to others!!!
Our bathtub had been draining slowly since we bought our house last year and this week it completely stopped. Larry was at our house within an hour of our call to Roto Rooter and he was a life saver. Our drains were completely packed with roots and he worked until he cleared them. The bathtub drains perfectly now. We will need more work in the future to repair pipe damage from the roots, and he explained everything and laid out a plan for us. We will definitely be calling Roto Rooter and asking for Larry when that time comes. He was so professional, upfront, and helpful.
Duken and Robert got to the bottom of a recurring problem. They came out quickly and when kept me updated about when to expect them. They were efficient, prompt, communicative and a pleasure to deal with. They guarantee their work, so that I didnt have to pay anything to have them come back out. They also gave me a military discount and repaired a broken shutoff valve for no additional cost.
Chris Lodesic came quickly for a clogged drain. He was friendly, skilled, clean, quick and fair. Everything you could ask in a plumber! He quoted the job and said if once he got into, it didn't require the in-depth service, he would not charge for it. That happened and he unclogged the drain fo us even though it was not the huge service and rate it could have been. I recommend Chris from Roto Rooter highly. Ask for him if you can!