RoadRunner Auto Transport
Get a Free Instant Quote!Get Quote
US DOT #2247426
No coupons available at this time.
Contacted this company on March 3rd to transport my car from Alabama to Nevada. They quoted me a price, a pick up date and a delivery date. Everything was acceptable to me. I gave them my credit card and signed their contract. My delivery date was March 14th. On March 12th I contacted Roadrunner and asked if my car would be early, late or on time. They advised as far as they knew it would be on time. It was my birthday that weekend and I had planned on going out of town, but I decided to stay in town and wait for my car based on the info given to me by Roadrunner on March 12th.
By March 16th my car had not shown up. I contacted Roadrunner several times by phone message, email and their web site. No one ever called me back. When I finally got someone on the phone on March 16th they just blew me off re-stating over and over and over that their contract gives no guarantee of when the car will arrive. I asked the person to contact the driver and they told me they couldn't. The woman I was talking to had an excuse for every question, she was quick and rude in her response and it felt like she had rehearsed all of her answers and gives them often.
My car came on March 17th. I asked the driver why my car was late. He said it was not late. The shipment was booked for March 17th. The driver told me that the booking company tried to get him to agree to say he will deliver the car by March 15th but he told them absolutely not. He told them his schedule could not have the car there before the 17th or 18th of March. He said the booking company said to pick the car up anyways and just deliver it on the 17th.
The actual delivery company (which by the way was not Roadrunner) confirmed Roadrunner lied to me just to get my credit card and get my car on the truck. He said they knew from day 1 that the car was not going to be delivered by March 14th. He said this is common and the brokers just lie to get the car on the truck.
I don't appreciate being lied to. I would not have agreed to a delivery date of March 17th. I already had another company ready to deliver at an earlier date.
What made me more angry is that they knew it wasn't going to be delivered until March 17th and they let me sit there for three days waiting for the car on my birthday. These guys are scam artists. They will lie to you and tell you anything just to get your credit card number and car on a truck. Then they have you sign a contract which they believe relieves them from any responsibility for delivering the vehicle within any timeline.
Then when you do not get your car and call in to find out what happened, a woman gets on the phone and just keeps repeating there are no guarantees. To read your contract.
I advised this woman/Roadrunner after finding out they intentionally lied to me about the delivery date that their contract was null and void so stop repeating to me on the phone that I have no guarantee and signed a contract. My attorney states that contracts that are signed based on fraud are not enforceable and are invalid. I am requesting a full refund of their booking fee and will be writing as many reviews and complaints against this company possible.
Roadrunner did nothing of value for me. I will be requesting a refund of their charges and suing them in small claims if they do not return my monies.
Roadrunner is basically a scam. Their service has zero value. They charge anywhere from $100 to $200 just to pick up a phone and call an actual shipping company with trucks. They have no trucks of their own. They lie to you and tell you what ever they think you want to hear just to get your credit card, then when you call them they simply keep repeating their contract has no guarantees. Terrible business, terrible customer service, terrible people working there.
Don't let these jerks anywhere near your vehicle. They shipped my car from CA to MI and broke the thermostat and damaged the radiator. There was fluid all over the place and the temp lights were on and beeping. It cost $330 to fix everything. I contacted them and followed all the protocol by sending in all the paper work via email. It probably took them about ten minutes to deny my claim. This is a shady, untrustworthy, poor excuse for a company. I'm going to report them to the Better Business Bureau
I needed my vehicle picked up right away because I was relocating last minute. I called roadrunner and spoke with a shipping agent who informed me that they could have a carrier at my location within 2 days. I have them the go ahead and within an hour my agent called me back to inform me that the carrier was going to picking my vehicle up that same day. I was very impressed with the expedited service I received and my vehicle was safely delivered 6 states away in only 2 days! I would recommend roadrunner to anyone looking for a fast and reliable way to move a car. A++
I've dealt with alot of transport companies in the past year since I got a sales job at a Porsche Dealership. Anytime I need one of my clients car shipped to their home, RR comes always through in the clutch. I dont even bither using other companies anymore. Always professional and easy to reach, they make me look like a rock star when I tell my clients I'll have their car delivered to their home. I really appreciate all your hard work and professionalism. Keep up the outstanding work!
I had a 74 dodge dart i needed shipped from NM to WI. The crew at RR was very honest, and very helpful. They told me it might be some difficulty getting it delievered but i already knew that. Other companies were telling me it would take weeks if not months to get picked up. Not only did they not charge me anything until the vehicle was picked up, but it took 3 days from pickup to delivery. Will definitely be using again
i used Road Runner to ship my car across country when i had to go away for school. ive never done anything like this before so i was nervous at first, but after speaking with Phil i felt much more comfortable. He explained the whole process to me and was with me every step of the way. My car was picked up and delivered on time, and there was no damage. i would highly recommend them, and i know i will definately be suing them again to get my car home safely. Thanks to everyone at Road Runner for all their help!
My experience with Road Runner was very good. This is the first time I have done anything like this.The contact people were very courteous and helpfull. Every time I tallked to them they were very helpful. I would recomend them to anyone needing this kind of service. The driver that delivered my auto was very nice and was very good. There was no damage to my auto and I was very pleased. These people really do care about their customer satisfaction. 5 stars in my book! bravo RoadRunner.