CCPA

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General Info
Stability: Serving Eastern PA for Over 40 Years with Over 20,000 Installations; Respected: Industry Leader with Quality Components - Field-Tested Components - We Meet or Exceed Industry Standards - Large In-House Technical Department - Continuous Research and Development - Quality Installations - Our Technicians are Expertly Trained Protect Alarms Employees - Our Installations are Guaranteed (Parts and Labor) for One Full Year - Qualified for Underwriters Laboratories Certified Systems - Quality Service - Emergency Service Provided 24 Hrs/ Day, 365 Days/Year - Routine Service Provided Same Day - Comprehensive Inspection/Maintenance Programs - Professional Monitoring Service - Reliable 24 Hour Monitoring - Proprietary Underwriters Laboratories Listed Central Station -Escorted Tours Provided to Qualified Individuals
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Phone: (610) 797-7000

Services/Products
  • Fire Alarm Systems
Brands
Commercial, Reliable, Residential, access, cctv
Payment method
amex, discover, visa, master card
Categories
Fire Protection Consultants, Security Control Systems & Monitoring
Other Information

Services: Fire Alarm Systems

Reviews

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David S.
Edited: 03/27/2017
Overall

This claim has been settled to my satisfaction. No further interaction required as this claim has been resolved.

S C.

05/12/2015

Overall

This is by far, the worst customer service I have received in years. Buyer Beware! Do not sign a contract with this company. In the very fine print you will see that they have a five year monitoring agreement with automatic five year renewals. When I explained that we were doing construction so the system was already pulled out (and that they could quote on putting in a new system), they would not work with me. They were rude to me on the phone and sent me to collections for the balance of this bogus monitoring contract. As a small business owner I can't fathom treating customers this way. Needless to say, I would not have them quote on new business and I certainly would not sign a monitoring contract with them. I never, ever post a bad review but I think others should be aware of what they are signing.

Fred W.

09/18/2013

Overall

BEWARE OF THE CONTRACT!!! What the sales rep fails to tell you is that the contract is actually a FIVE YEAR CONTRACT! NOT A ONE YEAR CONTRACT AS PRESENTED! This company will sue you to and take you to court no matter what your reason (lay off, health) for breaking the contact! Deceitful, obnoxious, and heartless! Never sign a contract with Protect Alarms!

mnmmiller

11/29/2011

Overall
Beware of their monitoring co...

Beware of their monitoring contract. It is a five year automatic renewal term contract which they fail to mention when you sign at the time of purchase. If the equipment fails and cannot be repaired or if you want to switch to another monitoring firm they will hold you to the unexpired term of the contract. They will have a lawyer send you a letter threatening legal action. Read your contract and if you have an automatic renewal clause send a letter cancelling the automatic renewal. That puts you and not Protect Alarm in control. Because they want me to pay them for monitoring of a system they could not repair or replace I would never recommend this company .