Power Pro Plumbing Trenchless Sewers & Drain Cleaning Experts
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Watch out! These guys will rip you off! They have numerous phone numbers and service most of Southern California. They have ads on the front page of the phone book and big two page spreads inside. They offer free estimates to get one of their rip off artists in the door.
We noticed water coming up through the hardwood floors and we were very concerned. We called them out and they met with my fiance. The guy said he would have to do a video snake but never quoted a price. Then when she told him the clean-out was behind the dishwasher, he said it wasn't and he needed to cut a hole in the wall and pipe to see it. She trusted him and the guy ran the snake. He said a 4 foot section of pipe was disintegrated and they would need to jackhammer through the slab to get to it. This was the worst case scenario and we were scarred. He said this would run at least $5000, She called me and I told her to have him stop immediately and we would get a second opinion. He charged us $1250 and left after 4 hours.
When I came home that night, I called up a friend of mine who is a union pipe fitter. He said he would bring over all the tools and we could do the work ourselves. We ended up jack hammering a 5 foot trench in the bathroom to get to this "disintegrated" pipe. Of course once we did all of this damage, we found no disintegrated pipe. I was infuriated. We went to Home Depot and got a snake. The snake went through the pipe no problem. There was a minor hair clog at a T and we went ahead and replaced that portion of the pipe since we were already under the slab. The next day, I had a Mike Diamond Plumber come out and run a snake and he said there was no resistance going from the back of the house to the curb. He also said that this company is known for ripping people off. Whatever you do, do not let these guys in your house!!!
Our downstairs Plumbing backed this morning. Handling a Plumbing problem was not a part of my busy schedule this morning. I called Power Pro Plumbing, and they sent their Amazing service Tech Joseph out to help us with our Problem. I watched Joseph carefully and thoroughly source our problem and within 45 minutes of his arrival our Plumbing was unclogged and working nicely. Thank you, Power Pro and thanks, Joseph. It is nice to work with a Plumbing Company that is thorough and focusses on quality!
Power Pros sent Jason to fix my clogged sink on a Sunday night. He was very professional and pleasant. He fix the problem. We even fed him a bowl of home made chile. Power Pro are the folks that you should call for your plumbing problems.
Power Pro Plumbing (License # 766254): Unfortunately, we relied on Yellow Pages reviews to discover that Power Pro Plumbing did not live up to the hype of the reviews or name. Be cautious, if you have a water emergency or water damage that needs immediate attention. 28 hours after our initial call, our issue was resolved.
Power Pro Plumbing has a capacity issue causing long delays and poor customer experience. In addition, they demonstrated a pattern of focusing on additional scope of work before the initial work was resolved. It was hard not to get the sense that we were being “played” with our final costs 4x’s the initial quote and additional work recommended 15x’s the original price.
The technicians were professional, polite but more focused on booking the next job. The main office’s lack of accountability and poor customer service was disappointing. We had three technicians come out with each recommending more work than the last.
Our main line backed up, water overflowing from our toilet and bath tub into our bedroom. Power Pro Plumbing quoted us a wait time of 1 hour 30 minutes. It was 5 hours and 30 minutes before a technician came. The technician was professional and helpful but was unable to resolve the issue because it was late in the day. Keep in mind if we had not waited so long our issue may have been resolved. My family was left with without water access and few options for another plumber to come out.
Feeling up against the wall with few options we scheduled the additional work assessed (4x’s the original call price) to resolve the issue. The technician showed up the next day within the three hour time period quoted by the company operator to tell us in person that it would be another 4 hours before a third technician would come out to conduct the work. They focused more time quoting additional work (15x’s the original price) before they completed the work we waited 28 hours to be conducted.
Again, if you have a water emergency this is NOT the company for you. They are overpriced and make you wait long periods of time with no results and have zero accountability. This is the last time we rely on the Yellow Pages and Power Pros Plumbing. It’s my hope that this review will help someone else avoid the negative experience my family has gone through.
My downstairs bathroom toilet and sink backed up while nobody was home. I called this listing and had a very helpful and courteous phone operator send someone out to inspect it. Inspector ran about 20 minutes later than specified, but I was very grateful that they called me instantly to give me a heads up.
Joseph was very kind and helpful, though he found lots of tree roots while running the roto-rooter through the system in the house, and outside, which falls on our landlord for the townhouse we are renting.
He also cleared two sinks for us and they have never drained (and smelled) better since we moved in in January! Cleaned everything well after he was finished, too.
Though plumber visits are pricier than anyone would want, I absolutely recommend this company to clean up for you and your family.