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General Info
Providing Heating, AC, Geothermal, and Standby Generator installation and repair to the residents and businesses of Northwest Arkansas & the Fort Smith River Valley. *Free Estimates *Free Second Opinions *Planned Maintenance Agreements to ensure your system is running safely and efficiently. *24/7 Emergency Service *Servicing ALL Brands of Equipment. *Members of our team are Drug Tested & Background Checked *100% Customer Satisfaction Guaranteed
Email
BBB Rating
A+
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Extra Phones

Fax Line: (479) 756-5998

Services/Products
Paschal Heat, Air & Geothermal provides a full range of services for heating and air conditioning systems and generators. We service and repair all makes and models of heating, air conditioning, geothermal, radiant and hydronic systems.Our technicians are NATE Certified with many years of experience and are trained to take care of your home and equipment.
Air Conditioning, Heating, Generators, Gas Furnaces, Heat Pumps, Indoor Air Quality, Humidifiers, De-Humidifiers, and Geothermal.
Brands
Generac, Kohler, Lennox, Trane
Payment method
all major credit cards, check, debit, financing available, visa, mastercard, amex, discover
Location
Located right off of 71B, on County Line Road 2 blocks down on the right.
Amenities
Excellent customer service and a staff that truly cares about what you need.
Languages
English, Spanish
Accreditation

BBB

GEOPRO

IGSHPA - International Ground Source Heat Pump Association

NATE - North American Technician Excellence

NGWA - National Ground Water Association

TRANE Comfort Specialist

Associations
BBB Better Business Bureau, Fayetteville Chamber of Commerce, Springdale Chamber of Commerce, Rogers - Lowell Area Chamber of Commerce, Bentonville - Bella Vista Chamber of Commerce, Nate Certified, TRANE Comfort Specialist
Categories
Other Information

Services: Paschal Heat, Air & Geothermal provides a full range of services for heating and air conditioning systems and generators. We service and repair all makes and models of heating, air conditioning, geothermal, radiant and hydronic systems.Our technicians are NATE Certified with many years of experience and are trained to take care of your home and equipment.
Air Conditioning, Heating, Generators, Gas Furnaces, Heat Pumps, Indoor Air Quality, Humidifiers, De-Humidifiers, and Geothermal

Warranties: Yes

Same Day Service: Yes

Reviews

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Tiffany M.

01/19/2017

Overall

I had my units serviced in November by Paschal but today we noticed that one of the outside units makes a burning smell when running. After calling Paschal to see if they would cover what they serviced, they said they only cover 30 days, so they would charge me a service call and all repairs to what they serviced in less than 90 days. Do not recommend this company!

JR
Jade R.

05/02/2016

Overall
Expertise
Professionalism
Promptness

Had Paschal replace two, very old Payne units with Trane XL20i units. The whole Paschal team was friendly, professional, & informative every step of the way. We couldn't be more pleased with our new units and the air in our home feels so much lighter! They are so quite, I never even hear them come on or run anymore. Best of all, the amount of dust in our home has drastically been reduced! Thank you Paschal for making this experience super easy on our part!

RG
Ron G.

06/06/2015

Overall

I called friday. non-emergency. Tech was here by 7:15 saturday morning. my unit is 25 years old and I was told the options. I took the cheap way out and just got freon knowing it may not make it thru the summer. The tech did not try to persuade me toward a new unit or costly repairs. I will use again!!

claimed iconBusiness Response06/16/2015

Ron, thanks so much for choosing Paschal and for taking the time to write a review! We're so glad that you had a positive experience with our company and that your unit is ready for the heat of the summer. Please know that we never try to persuade our customers to go with an option in which they are not comfortable. We strive for 100% customer satisfaction here at Paschal and ALWAYS place the customer first! If you ever need anything else, or have any further questions about your system, please feel free to reach out to us. Thanks again for choosing Paschal! - The Paschal Team

This listing has been claimed by a business representative.
suga88

07/20/2012

Overall
Had Mike Chapman come out to m...

Had Mike Chapman come out to my residence today because my AC was not cooling the house properly. My AC was overcharged, after declining any adjustment his attitude quickly went sour. He was unable to describe what affects it would have on my AC. As my AC had been running fine in the previous weeks, why it suddenly was not. He then spoke about two separate coils running 4 degrees cooler and 15 degrees cooler, but was unable to translate that into the effects on my house. He quickly became hostile, saying fine, he would write up a report saying I declined service that he could not make it any more clearer. I told him fine, I'd call another company and his manager. Within 2 minutes he was packed, said he already spoke with his manager. I said, I'm sorry but I don't understand how this would have affected something that was working previously, and he said he didn't know, but that I could get another company. Obviously I'll never do business with them again, or recommend them. Especially Mike, and I bet his manager does not contact me to discuss what happen. Mike got to him first with his story and thats the end of it. Point blank, find somewhere else to go. The ONLY good thing, was that I called at 9am and he was out by 1230. So if you want to blindly follow and throw money quickly at a problem without knowing what is happening. Give them a call.

Overall
Had my air conditioner service...

Had my air conditioner serviced. It was over priced for the work I had done. To top it all off, the service tech. was rude and condescending...Next time will go elsewhere.

Overall
I called Paschal for there adv...

I called Paschal for there advertised fall service special. The technician came out to my house the same day. The technician told me about the other service programs that they offer. However I was just wanting a piece of mind for starting my gas furnace and went with the 49.95 service special. The technician was not at my house very long. but I watched what he was doing and he checked everything very good. I was very happy with the service, I got exeactly what I expected with a 49.95 price tag. The technician was very nice and answered all my questions. I will call Paschal again if I ever need any heating and air service.

Overall
I cannot say enough good about...

I cannot say enough good about Paschal! We had been in our house for six years and had four different heating & air conditioning companies out. We had been suffering through winters with inadequate heat. Each time one of these companies was out, they fiddled with this and that and ended up telling us that the installed unit wasn't big enough to heat our house. This last winter was really bad; we sat in our house freezing for 2 weeks. A guy came out and wanted to replace the whole heating unit and quoted us a very expensive price. He also ordered certain parts which ended up getting back ordered. Then, a good friend of ours said: "Why don't you call Paschal Heating and Air? They're the best." Well, we did, and boy were we happily surprised.



The Paschal technician who came out was very thorough, and explained everything he was doing in a way that made sense to us. It was nothing like what the other companies were saying at all. He found out the thermostat wasn't properly matched to the unit and that only two of the heating strips had been wired up (ever!) instead of the four that were present and required. The coil also needed replacing. Unbelievably, no one else had caught any of this. To save us money, he re-wired the thermostat, instead of purchasing a new one. He also called and found out the coil was still under warranty and got that back to us for less than half the cost (that alone could have been over $2,000). When he finished the repairs and that wonderful, beautiful heat came on - well, you can only imagine how we felt. And then when our electric bill came and it was less than it had ever been . . . . as I said, I cannot say enough good about them. I will never use anyone else again!

tofcn

11/12/2011

Overall
Our company has eleven rentals...

Our company has eleven rentals throughout Fayetteville and we use Paschal Heat, Air, and Geo for our HVAC service. They are not the least expensive, but they are the most reliable, easy to get ahold of, and perform quality work steps above the others we've used. They always get it right the first time and this is important as we have very little time to devote to managing other company's employees. In the long run, this really saves us money and a lot of headaches. 5 stars they've earned as far as we're concerned. Superior job on the home front as well!!!

bellithreply

11/08/2011

Overall
This is the fourth time I ment...

This is the fourth time I mention your misleading web-site verbiage, clearly this company does not listen to customers. I would recommend what you responded in this review be include in your website. You need to be specific and more detail in your online advertisement of what is considered "service" and not leave to individual interpretation. Quoting your website "Fall Service Special We will provide service on any brand heating equipment for this special price of $59.95. This includes heatpump or standard gas furnace service. This special heating service call price is good anywhere in the NW Arkansas service area." VERY MISLEADING and nowhere is there a mention of a "$59.95 FURNACE CHECK." Any customer that sees this advertisement of "Fall Service Special of $59.95" and then is billed for "Fall Service Special of $129.95" would question it. Furthermore, the manager stated apperently since the employee drove off without providing an invoice (like I requested) he would not come and charge for the service call. He did mentioned sending another servicemen but never offered this service for free. If I was a customer blowing smoke in regards to price, I would have jump on the free offer, but I declined and paid another individual more for professionalism and outstanding service, that is what I stand for in my home and don't permit individuals to disrespect me in front of my children.

claimed iconBusiness Response11/10/2011

First, thank you in helping me see where I can make positive changes. I want you to know that I have listened. I wanted to talk to you before I posted this reponse. I left you a message on your answering machine to please call me at 479-751-0195. I want to do what is right and be sure that I have responded to all your concerns. 1st: I have modified the fall special offer on our website to be absolutely clear. 2nd: I am in the process of completely replacing the website. 3rd: I didn't know that my technician had disrespected you until you wrote this 2nd review. I have talked to him and you will receive a written apology from the technician. 4th: In an effort to make amends, I am offering a FREE COMPLETE furnace service (a value of $129.95) at no charge to the next 10 (ten) readers of this review ***The following conditions must apply. 1. The furnace must be located in NW Arkansas. 2. Repairs involving parts replacements are excluded. 3. An honest review on this website of your experience with my company is required. If there is anything else that you feel I should do to make things right, please call me at 479-751-0195. Signed: Harold Kimrey, Owner

This listing has been claimed by a business representative.
bellith

11/04/2011

Overall
I have to agree with the previ...

I have to agree with the previous entry of the servicemen being in a hurry to get out of my house. The servicemen became aggrevated when I asked for further explanation of a quoted amount of $129 labeled Fall Special. Their website states under 'Fall Specials' "We will provide service on any brand heating equipment for this special price of $59.95. This includes heatpump or standard gas furnace service " He further stated he was waisting his time explaining, he could have been done fixing the unit. I did not want to waste his time further so I asked for an invoice for the cost of the service call. The servicemen drove off upset and did not provide an invoice. Poor service and misleading website.

claimed iconBusiness Response11/08/2011

This customer was NOT charged one penny! We periodically run a $59.95 furnace check "Special" (which is reduced from from our normal $79.00). A furnace check is for the purpose of assuring proper and safe operation. This heater had several issues which would require a thorough disassembly and cleaning. She was quoted our standard $129.00 full one-time maintenance price to perform all this work. This customer declined and demanded that we do all the repairs for $59.95 "or else". Our service manager spoke with this customer and to make sure that she understood the difference between a $59.95 furnace check special and a full disassembling, cleaning and service. He even offered to send out another technician. We have made every attempt to satisfy this customer INCLUDING ABSOLUTELY NO CHARGE FOR THIS $59.95 FURNACE SAFETY CHECK. We are dedicated to quality and would be more than happy to take care of this customer in the future.

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reel1

10/24/2011

Overall
Bad service

They charged me $86 to do nothing. He couldn't get out of here fast enough. After 10 min. on the Internet I repaired it myself. Don't call if you own a mobile home.

damark

07/30/2011

Overall
I called at 800AM in the morni...

I called at 800AM in the morning. Repairman arrived at 12:15AM, replaced the failed capacitor, done in 45 mins. Good, fast, professional service. The long time is explainable due to summer heavy hours. Price is reasonable (155 for the capacitors, 79 labor).

7664jeff

11/07/2008

Overall
replacement of heat and air

Dear Paschal Heat Air and Plumbing . I would like to say thank you for an exceptional Install of our equiptment.We purchased a Lennox verible Speed Furnace.it is so Quiet you wonder if its running at all . and we also purchased a lennox condensing unit. our bills are cut in half . your Salesman, Install and Service reached beyond our expectations.We will recommend your services to anyone. Thanks again. JW and DW.

Details

Phone: (479) 751-0195

Website: Paschal NWA Whole Home Generators