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NEW DEAL FURNITURE

Map & Directions
(3 Reviews)

7130 Gateway Blvd E, El Paso, TX 79915

(915) 778-9230

CLOSED NOW
Today: 10:00 am - 8:00 pm
Tomorrow: 10:00 am - 8:00 pm
71
YEARS
IN BUSINESS
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Hours

Regular Hours

Services/Products
  • Mattresses
Brands
Bassett, Broyhill, Flexsteel, Laboy
Payment method
all major credit cards, amex, discover, master card, visa
Categories
Furniture Stores, Mattresses, Beds & Bedroom Sets, Bedding

COUPONS & DEALS

No coupons available

Reviews

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Overall
I'm a new customer at New Deal...

I'm a new customer at New Deal Furniture. Back in April 2012, I purchased a recliner and a headboard with footboard. 6 months later the recliner broke. Needless to say I had to fix it!! About a week later it broke again in a different spot. So now I have to fix it again. It's almost like they get your money then that's all they want. I'll never return there again. For anyone that's wants good quality and service, do not go there!!!!

mscustomer

04/04/2011

Overall
WORST FURNITURE SHOPPING EXPERIENCE!!!!

Mind you, this is the short version. Bought some living room furniture in December and it went over without a hitch. Went back, bought an additional piece. We were told it would take a week. The week came and went and we didn't receive any call to advise of the delay. Called to find out that the date was pushed out. Next date came and went and same problem. Called and spoke with a manager that assured free delivery and a discount coupon. That didn't happen. 7 wks+ and I finally got delivery of the table and it was DEFECTIVE. I called and left a message for the owner to call me back- didn't happen. Then we went to collect our refund and got to talk to 'Mr. where the smart furniture buyers shop" himself, and it was like talking to a wall. We were going to be buying a den furniture set and a new bedroom set....fat chance we'd be spending money there again. It was a customer service NIGHTMARE.

mscustomer

04/04/2011

Overall
Worst Customer Service!

WORST FURNITURE SHOPPING EXPERIENCE!!!! Mind you, this is the short version. Bought some living room furniture in December and it went over without a hitch. Went back, bought an additional piece. We were told it would take a week. The week came and went and we didn't receive any call to advise of the delay. Called to find out that the date was pushed out. Next date came and went and same problem. Called and spoke with a manager that assured free delivery and a discount coupon. That didn't happen. 8 wks+ and I finally got delivery of the table and it was DEFECTIVE. I called and left a message for the owner to call me back- didn't happen. Then we went to collect our refund and got to talk to 'Mr. where the smart furniture buyers shop" himself, and it was like talking to a wall. We were going to be buying a furniture set and new bedroom set....fat chance we'd be going back. It was a customer service NIGHTMARE. STAY AWAY!

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