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We Serve Where You Serve.

General Info
Navy Federal Credit Union proudly serves all Armed Forces, Reservists, National Guard, DoD civilians, retirees and their families. We offer amazing savings and loan rates with incomparable service at over 275 worldwide branches -- many located near military installations. Equal Housing Lender. Federally insured by NCUA.
Services/Products
Lending, Mortgage, Auto Loans, Savings & Checking, Credit & Debit Cards.
Categories
Credit Unions, ATM Locations, Banks, Loans, Mortgages

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Reviews

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Ken B.
Edited: 02/23/2017
Overall
Expertise
Professionalism

We have been with Navy Federal Credit Union for 50 years and have always had outstanding service from them. Several mortgages and car loans, they are our "go to" credit union for whatever we need.
They are now open to any branch of the service and will take good care of any service member.
They have earned a "Bravo Zulu" in all of their endeavors.

Kitchen C.

11/18/2016

Overall
Expertise
Location
Professionalism

While I love the banking I receive, something needs to be done about the long lines. Even during non peak hours they have two lanes open and one teller serving both. You will wait 30+ minutes if there are more than three cars in front of you.

Manuel D.

10/29/2016

Overall

I'm on my way right way wrong way and the NAVY WAY is the best for life 554063724 when you move from state to state room

Marilou G.

07/25/2016

Overall
Expertise
Location
Professionalism

I spoke with a lady named Esmer on 7.25.2016 and she is the best! She is very kind and helpful. Very knowledgeable of what she does. Very very very NICE! Courteous too! Navy Army need to have more employees like Esmer!
............i got her name Esmer Pompa....:))

Ashley S.

07/22/2016

Overall
Expertise
Professionalism

I wish I could give this place a ZERO. So I get a email for a promotion in June for Friends and Family $50 referral program so I decided hey I always wanted to open a savings account for my boys this would be perfect to start them out with. So I open 3 new accounts and made sure all the information was correct and made sure I paid the $5 to open each account. Mind you this was the beginning of June. Here it is the end of JULY. And I have 3 empty accounts every time I call it's a new issue. "Oh Mrs Sykes The accounts never was opened with $5 fee" LIE! " oh Mrs Sykes the accounts will be under review and the funds should deposit within 14 days" LIE it took 14 days for the accounts to even show up in the app, and each account was negative $5 so I call back to have that corrected. And stil I'm being told the $50 for each account will take 14 days ( smh) at this point I'm frustrated so I call today and I'm told the account were not entered in the right data base ���� THE WORST!!!!!!!!

Gayle D.

05/08/2016

Overall
Expertise
Location
Professionalism

Outstanding customer service, always professional and willing to help. Cant say enough, best credit union around

Dan F.

03/08/2016

Overall

Got a check in mail today and don't know why I don't know why they sent it to me because I never asked I did want to buy I house and Mt car was totaled but that's all

Jeremy G.

01/30/2016

Overall

Great financial institution! Great people, great services and very trusting. I would recommend them for everything!

Valerie F.

12/29/2015

Overall

They have horrible customer service I opened my account and had 2 checking accounts told the csa i didn't need two and not to close either one because I had checks out called back and spoke to another rep who also assured me that neither was closed sure enough I wrote a check to my church check came back account closed. Valerie Fields

Carol W.

10/10/2015

Overall

I love Navy Federal, they saved my life. This credit Union gave me a Consolidated loan, when none of the banks that I had been doing business with for years would. They also gave me a credit card and some cash, I will be with Navy Federal until I die and I will never deal with banks ever again. Caro Williams

Debra L.

09/14/2015

Overall

Husband and I have separate accounts. His credit score is lower but is able to obtain a secured loan from my vehicle which I was turned down. I am approved every year for a parent plus loan for college from Equifax the same report Navy Federal uses. I was told their standards are higher? HMMM

Kelly D.

08/21/2015

Overall

Worst banking experience ever. They opened the account without 17 y/o sons or my signature, just from a military request. Not so big of a deal really, they sent my son a debit card & pin but NONE of the basic information that you get when the account gets opened.. Activated the debit card & used it at an ATM. Could not set up online account access due to sons age. Son leaves to Basic...



Accepted direct deposits of my sons pay, statements reflect that pay is in his checking account. Sons debit card continuously says insufficient funds even for a $5 purchase when he has over $2000 in the account. Son asks me to have them look at problem - since he has no time to call them.



Customer Service & the supervisor first tell me that it is impossible for my son to have an account without my being on the account (after I gave them the access #) due to his age. They actually argued this.. Even tho I have the statements & direct deposit slips!! Then they tell me they can't give me any information since I'm not on the account. I tell them that I am the one wanting to give them information & to request that they look into a problem. They refuse, telling me to have my son log online to leave a message stating his problem & they will look into it.. Umm, hello?!?! Couldn't set up online access due to his age!



If you're going to set up checking accounts for 17 year olds joining the NG, then make sure they have the right to FULL access to their accounts before accepting deposits of their pay! It's theft in my book & the only reason why a formal complaint for theft has not been filed is because my son is still in Basic. We do plan to close this account at the first opportunity and I will make sure everyone I know that is getting involved in the military knows what this bank did and how much my son suffered all because this bank refused to allow his access to his own pay!



Also, it was not just one customer service rep. We tried for a total of 6 of them.

Porshe W.

08/19/2015

Overall

Love Navy Federal Credit Union been with them for a while. Great service! As I look at some I these poor reviews I honestly I can not judge navy federal in general for bad service but maybe a location not the whole branch based off a poor experience. I have worked I'm customer service and I can say when some people get frustrated they don't get their way they can say really bad things about people or a company. So those who do not have Navy Federal Credit Union and would like to be a part of The Navy Federal Credit Union ignore the negative comments. Note I do not work to Navy Federal but I am a member and they are really great!!!

Martece W.

05/23/2015

Overall

I have been a customer with Navy Federal Credit Union for 17 years. I have truly relied on the knowledge of their services and products. I also love the fact if I have a question or concern about my account I have the pleasure of calling at any time day or night 24 hours a day 7 days a week a speaking with an actual person. I love Navy Federal Credit Union!!

Marco W.

04/29/2015

Overall

I have been a member of navy federal for a few years now and they have done nothing but help me to the fullest when I needed a loan or money early! I recommend this outstanding bank to anyone who is military and able to get your vip access to this bank, because that's how I feel when working with navy fed. VIP!!

R F.

12/23/2014

Overall

Horrible customer service. Staff refused to release car title even after the loan was paid off. They requested a copy of the cancelled check, but they also said that they could see it clear in their system. They have no idea what they are doing.

Kathy W.

09/27/2014

Overall

Navy Federal Credit Union rates are very competitive, but their customer service is horrible. I refinanced a home loan with them. Ever transaction from closing to direct payment has been messed up by this bank. I am on the phone and e-mailing Navy Federal Credit Union approximately 3 to 4 hours each month. The credit union did not close on the date promised, they have deducted double payments when they we're suppose to take out only one payment. Their customer service is attroshis. I get different guidance each time I call. The customer service reps. Are poorly trained and rude. I would not use the credit union again.

Overall
Great Alternative to Banks!!

First off, banks figure out ways to nickel and dime you for their bottom line. In general, Credit Unions do not. Specific to Navy Federal...I signed up with them when I was in the Navy. They have always been incredibly competitive on rates with other CU's, and they flat out kill the rates at banks. We learned this as my wife worked at a bank and her 'employee rates' were worse than NFCU.



As for the negative reviews...something doesn't quite add up. I've never personally talked with a service member or vet who could not get a manners hip there. I have referred dozens of them that direction and each has had no issues at all.

Sixpack Y.

04/27/2014

Overall

I been using them for years, had 3 car loans through them. I like their online bill pays, it draft immediately. It's much easier to manage your cash that way.

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