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Business Description
Navy Federal Credit Union proudly serves all Armed Forces, Reservists, National Guard, DoD civilians, retirees and their families. We offer amazing savings and loan rates with incomparable service at over 275 worldwide branches -- many located near military installations. Equal Housing Lender. Federally insured by NCUA.
Services/Products
Lending, Mortgage, Auto Loans, Savings & Checking, Credit & Debit Cards.
Categories
Credit Unions, ATM Locations, Banks, Loans, Mortgages

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Edited: 02/23/2017
Overall
Expertise
Professionalism

We have been with Navy Federal Credit Union for 50 years and have always had outstanding service from them. Several mortgages and car loans, they are our "go to" credit union for whatever we need.
They are now open to any branch of the service and will take good care of any service member.
They have earned a "Bravo Zulu" in all of their endeavors.

11/18/2016

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Professionalism

While I love the banking I receive, something needs to be done about the long lines. Even during non peak hours they have two lanes open and one teller serving both. You will wait 30+ minutes if there are more than three cars in front of you.

10/29/2016

Overall

I'm on my way right way wrong way and the NAVY WAY is the best for life 554063724 when you move from state to state room

07/25/2016

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Professionalism

I spoke with a lady named Esmer on 7.25.2016 and she is the best! She is very kind and helpful. Very knowledgeable of what she does. Very very very NICE! Courteous too! Navy Army need to have more employees like Esmer!
............i got her name Esmer Pompa....:))

07/22/2016

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Professionalism

I wish I could give this place a ZERO. So I get a email for a promotion in June for Friends and Family $50 referral program so I decided hey I always wanted to open a savings account for my boys this would be perfect to start them out with. So I open 3 new accounts and made sure all the information was correct and made sure I paid the $5 to open each account. Mind you this was the beginning of June. Here it is the end of JULY. And I have 3 empty accounts every time I call it's a new issue. "Oh Mrs Sykes The accounts never was opened with $5 fee" LIE! " oh Mrs Sykes the accounts will be under review and the funds should deposit within 14 days" LIE it took 14 days for the accounts to even show up in the app, and each account was negative $5 so I call back to have that corrected. And stil I'm being told the $50 for each account will take 14 days ( smh) at this point I'm frustrated so I call today and I'm told the account were not entered in the right data base ���� THE WORST!!!!!!!!

05/08/2016

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Professionalism

Outstanding customer service, always professional and willing to help. Cant say enough, best credit union around

03/08/2016

Overall

Got a check in mail today and don't know why I don't know why they sent it to me because I never asked I did want to buy I house and Mt car was totaled but that's all

01/30/2016

Overall

Great financial institution! Great people, great services and very trusting. I would recommend them for everything!

12/29/2015

Overall

They have horrible customer service I opened my account and had 2 checking accounts told the csa i didn't need two and not to close either one because I had checks out called back and spoke to another rep who also assured me that neither was closed sure enough I wrote a check to my church check came back account closed. Valerie Fields

10/10/2015

Overall

I love Navy Federal, they saved my life. This credit Union gave me a Consolidated loan, when none of the banks that I had been doing business with for years would. They also gave me a credit card and some cash, I will be with Navy Federal until I die and I will never deal with banks ever again. Caro Williams

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