Monro Auto Service And Tire Centers
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Connect to the store nearest you: (866) 696-7847
Best thing I can say about Monro is they have tools
They put the incorrect rotars and brakes on my car
I had taken it back serveral times compaining my car shimmied when the breaks were applied. I was told they did not cut the rotars and that causes a shimmy
A year later, inspection time.
I was told breaks were good, cheapest inspection I had ever been through
Shortly after I take my car to another shop, they find the incorrect rotars and that I have no breaks left at all
Monro never took the tire off to check breaks when they inspected my car
No satisfaction was provided when the manger was contacted as we were told that happens alot
I recently went here to have an oxygen sensor replaced. They broke my exhaust manifold while removing the old sensor, poorly welded on a new piece, and installed the new sensor by cross threading it into the weld job. The oxygen sensor did not work. My car is still not fixed, and Monro refuses to stand by their work and correct the damage. The general manager, Jason, treated me like I was an inch tall. I am currently working with the Better Business Bureau to get my money back. Do not go to the Monro located on Hard Road, 43235!!
BEWARE! They over promise, but under deliver. Monro Muffler/Brake in Wilmington, Ohio assured me that they could replace the brakes on my Volkswagon Cabrio, but caused costly damaged by not replacing ABS rings ($337.61) and additional charges to install and clear failure code after repair diagnosis by VW service. As a result, I have no ABS brakes and an ABS light that stays illuminated as well as an emergency brake that remains illuminated. I am still waiting to be reinbursed for the damaged they caused 9 months later!
This place is terrible!!! They have mechanics that only do a half way job (that don't even know what they are doing), not to mention the fact that their mechanics go into work drunk! I took my car up there because of a small problem... all they did was throw parts on it, didn't check to see if things were functioning (I had four people tell me four different things were wrong with my car), and wanted to just keep throwing parts into it because of guesses. I finally told them to stop looking at my car and had it towed to a mechanic I knew I could trust... After 3 whole days dealing with Monro's and still not knowing what was wrong with my car... my mechanic took a good look at it, and within the hour figured out the problem with only putting a little effort into it. Makes you wonder what kind of people they have working there!