Minneapolis Plumbing & Heating
|Mon - Sat:|
Phone: (651) 319-9322
Phone: (651) 228-9200
Bonded Insured Licensed
Minneapolis St. Paul Plumbing Heating Air
Paid their fee to have a tech show up and ask me what my goal was for today's visit. "Well sir, I want my heat back on, that's all." He spend about 10 minutes with the furnace and the water heater and quote me a price of nearly $7,000.00 for repairs. Not a new furnace or water heater, just repairs!!! Then the guy admitted that we could get new furnace and water heater from them for about $6000.00. Finally he tried to convince us that he could service just the furnace for around $800.00. Best part, he refused to give an itemized breakdown for his services saying that it will be entered in the customer file in their database. What? You can't even give me a written record of what you quoted me????
Had another company come in the same day, the guy cleared out the filter and cleaned the pilot light for about $99.00. Furnace is as good as new and recommended a plumber who will replace the water heater (parts and labor) for about $1000.00. By the way, the furnace is not that old and does not need to be replaced.
Moral of the story, just because you have already paid them to come out, does not mean that you should commit to their ridiculous charges. Take a loss on the service fee and save yourself thousands of dollars in the long run.
I will give them credit though...when I called and told them that another tech fixed the problem for $99.00 they promptly refunded the service call fee. So demand a refund!
PLEASE DO NOT USE THIS COMPANY. We are in the process of selling our home, so we wanted to get our furnace routinely maintenanced. The technician came and did his 'inspection' of our furnace in 10 minutes and said that the heat exchanger was cracked therefore needing a new furnace! He told my husband that any inspector would be able to see the crack, but that my husband probably wouldn't want to crawl underneath to look at the crack himself because it's such a small space, etc. Then proceeds to say that the carbon monoxide levels in our home are unsafe and wants to red flag it and shut off our furnace all together! He quoted us $4700 for a new furnace!! He tried talking my husband into agreeing to this and that he would be out on Monday to replace it, being very convienent... So, he finally left our house, leaving the gas on, but the switch off. We called another company to come out for a quote. The new company guy, Pat, came out to our place and was not at all suprised to find that our furnace was a-okay! And that the carbon monoxide levels were more than safe in our house. I told him Mpls/StP was the company who came out initially. The look on his face said it all. He said they have been running into a lot of customers who have been scammed by this company, thousands and thousands of dollars and they try and scare you by saying they will shut your furnace off 'red flag' it. The stories that we heard makes my stomach turn on how this company and these workers can go to sleep at night knowing how much they rip people off. What they are doing to people and charging them is so sad. Make sure if you do go with them you are very cautious even with the good reviews people have been writing.... I am just so grateful that we went with a second opinion!!!
This has been the worst experience I’ve had with any service provider; and as the manager of 35 houses, that’s saying a lot. As soon as the technician arrived, I was interrogated with inappropriate questions and comments.
Among them, this nugget:
MSP Heating: So, what are we trying to achieve today?
Me: Get the heat back on
MSP Heating: We are looking to build a long-term relationship with our customers. I see you’ve used a competitor on this furnace. Are you looking to build a long-term relationship with us?
Me: Sure…if things go well today.
I knew this was going to be a difficult evening, but nothing prepared me for what happened next.
Before that, a little background on the circumstances of this job. The heat had gone out a week before and the pipes had frozen and burst. Because the house was vacant, water had gushed out the pipe for a week before we found it, causing significant water damage to the main level and basement. A cleanup crew was there tearing out walls and we desperately needed the heat back on to dry out the house and prevent the pipes from freezing. The indoor temperature was in the 30s. MSP Heating was aware of all this.
I was then asked whether this was a rental. I said it was. He then went on to say that because it was, he would not be able to work on the furnace because of “new company policy.” He then went on with spiel on how tenants do not take care of furnaces and how landlords are terrible to deal with. I told him that I had waited 3 hours for him to come, and being 4pm, it would be too late to get someone else out that day. This would mean that we would have no heat for another night, delaying the disaster recovery process and risking the pipes freezing again. But he was adamant; I can’t help you.
He went on to say that landlords are too focused on price, how quick technicians can get out, and getting things fixed. Incredulous, I asked him what do home-owners look for if not those things? “Quality” was the answer. In my years of flipping and managing houses and dealing with hundreds of different providers, I have never been as disappointed and upset as I was then.
If I had been told that they don’t work with landlords when I had called up, it would have been disappointing but understandable. I would have just called someone else. But I was never asked if the house was a rental or if I was a landlord. Instead, I was made to wait three hours for someone to show up only to tell me they wouldn’t be able to do the work.
I steeled myself for a long night of desperately calling other heating providers in the hope that someone would be able to come out that night and waiting hours for them to come. At worst, I would have to wait till the following day, risking freeing pipes and delaying the cleanup process (leading to mold growth).
Seeing how upset I was, he offered to “take a quick look and see if there is something that you can do to fix it yourself.” Desperate for heat, I agreed. After a quick look, it turned out that it was just a disconnected hose and the furnace started back up after it was reconnected. I had heat!
However, the end doesn’t justify the means and it could easily have been a more serious problem that required a technician.
Even more ironic was the fact that I had had them come out to another rental property a couple of days before and that technician had no problems working on that furnace. Maybe it was the $200 emergency surcharge I was paying then. So at the very least, this “new company policy” isn’t followed by all their technicians.
If I could give them zero stars I would. We called to have someone come out and service our furnace for the winter. Technician tells us our furnace is emmitting carbon monoxide and that we need a new furnace. However, he DID NOT tell us he turned our furnace off; then a week later when it gets cold and we went to turn the heat on....NO HEAT.
They have terrible customer service, every time we called to have someone come back out to tell us why it wouldn't work ("we don't have record that he red tagged your furnace, it should work...") they would push back our appointment later and later, until eventually they would cancel.
Finally, I called and said, have someone out here AT THIS TIME, and they must have known I was pretty peeved at this point, so the same sleazy technician came out and goes "oh, im not allowed to turn your furnace back on, its unsafe." WELL you didnt even tell us you turned it off.
Gives us a quote for a new furnace, obviously I'm not buying from you anyways you are clearly out to sell a new furnace.
we have TWO OTHER companies come out to look (one of which turned the gas back on for us), both of which said "no, your furance is fine and it is NOT emmitting carbon monoxide."
So basically if you want horrible customer service and want someone to try to make you buy a new furnace with scare tactics and shady behavior, call them.
This is an absolute fraudulent company in every way possible. They insisted on fixing things that weren't broke. Those things then didn't work after they left. Called them back to fix and they said they never touched it and wanted to charge us again. We payed 1,500 for 600 worth of work and they sabotaged us intentionally. Like the other guy says, don't believe any of the positive reviews. They are fake. These people are criminals!
BUYER BEWARE! We contacted this company to install two toilets and three faucets in a duplex we own in St. Paul. We purchased the items ourselves, removed the old units and had it cleaned up and ready for installation upon their arrival. This company charged us over $2,700.00 to install these items. We needed it done, and had a limited amount of time to complete the work, so we signed off and paid them. Our loss. It is difficult to turn away someone once they have arrived prepared to do the work , just so you can check their price with other companies. We felt taken by this company, and I would like to save someone else the same experience. Call another company.
Great, courteous, professional service. Our furnace blower broke at 8pm and Ken came to our house 30 minutes after we called. He determined the problem and suggested numerous options that included entirely replacing our 20 year old furnace. We needed the night to think about it, and Ken went out at 10 pm to bring us a bunch of space heaters for the night. We decided to get the new furnace and we called at 6am to see if it could be done that day. Ken and Adam changed their schedule and had the new furnace installed before dinner. Great customer service!
06/11/2012Provided by Citysearch -
Don't believe the positive reviews; they are mostly all provided by a 3rd party review boosting firm.
Two years ago we needed a new furnace and after getting a few bids, we went with St. Paul PHA even though it was a higher price mostly because of the great online reviews and the old Kent Hrbek ads.
The furnace and air worked ok at first, but one year later (last year), our air did not work at all and in fact was leaking water everywhere. Again, with the postive reviews and with the fact that they installed our system, we had them out to find out the issue. They charged my about $100 to come out and tell me to leave it off for 24 hours to melt my block of ice. I had to call them up again to come out and fix the issue. They informed me that my coolant was low. I explained that it was a new install and that they had done the install. Instead of searching for a leak, the con artist they sent out told me that it was probably low because some teenage kid must have huffed our coolant!?! Really? We don't have any teenage kids in the neighborhood and our back yard opens to the woods. I've never seen anyone back in the woods at all.
They cleaned the system and filled my coolant. The labor involved worked out to about $500 per hour. I was blown away when the tech was done so quickly and was really upset that he wouldn't at least look for a leak. Afterwards, I was so frustrated that i really couldn't understand how this firm could have such a high online review score.
I too looked at the 5-star reviews and something didn't seem right. If you click the reviewer, you can see the other companies that they have reviewed. Click on a couple of these reviews and you too will see that most of these 5-star reviews are written by the same exact people that have written reviews of Bonfe's, Becker Furniture World, Borton Volvo, and dozens more. The reviews are clearly written by a 3rd party review boosting firm.
A company that provides great service will have good reviews without being sleazy. Do you really want to consider hiring a firm that would post fake reviews? Please avoid these scammers and con artists and go with another company.
04/19/2012Provided by Citysearch -
I was searching for a heating company and came across St Paul Plumbing and heating. When you click on the name of the person who left the review above the 5 star rating it shows you other reviews that person left. I was shocked to see all these reviews look made up. The same 5 Star people keep reviewing Dean’s Plumbing, Pronto Heating, St Paul Plumbing, and Becker Furniture World. Why would a company make up positive reviews? How could you trust a service company in your home with low ethics like this? How sad of a business practice this must be?
09/09/2011Provided by Citysearch -
I called this company for two problems: a leaky garbage disposal and slow bathtub drain (a child's toy had gone down it and needed to be retrieved). The guy they sent out was prompt and polite, but turned out to be a charlatan. He opened the cupboard under the sink, waved his flashlight around, and pronounced somberly, ""It's shot. You'll have to replace it."" Upstairs, he didn't even ask about what was blocking the drain, just made sure I had old pipes, informed me the trap was illegal (!) and said I needed a new one installed. All for the low price of over $1200.
I paid the $68 dispatch fee, did a little online search and discovered that the disposal needed a screw tightened. Meanwhile the bath toy made its way through the pipe. Problems solved with five minutes' work and no money spent.
Bottom line: they don't want to solve your problems; they want to make as much $$ as possible off your ignorance. Unfortunately there's no way to give them zero stars.