(214) 265-2550Add Hours
Phone: (214) 369-4851
Phone: (214) 369-8823
TollFree: (888) 863-8768
TollFree: (877) 719-2345
Metropcs Communications Inc
Brinker Communications Inc
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MetroPCS sucks terrible horrible customer service.
For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.
Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm
You call to speak to a representative and get put into voice prompt hell with no end in sight. Keep asking for service agent and the voice prompt continues to loop without getting an agent on the phone and disconnects you instead. METRO CUSTOMER SERVICE SUCKS!!!!