METRO AIR SERVICES, Heating & Air Conditioning
Phone: (770) 963-6380
No coupons available
Came out in April added coolant when there was a leak came back in July said I need to pay for more coolant and coil needs to be replaced. Left a message no call back. I called again Troy said he didn't call back because he didn't want to get in an argument!! What great customer service. If you have American Home Shield and they send this company out ask for another contractor immediately!!!
08/24/2011Provided by Citysearch -
complete incompetence of what they do. besides having the worst customer service, they not only did not fix the problem but also exacerbated it causing a water leak in the house. moreover, they pretended that problem was due to the installation and refused to fix it altogether. they are total fraud. do not use this company!
03/24/2011Provided by Citysearch -
Thanks to Metro for the free 10 point A/C tune up through our AHS Home Warranty account. Roger was on time, professional, friendly and helpful as he checked everything out. I was wary he would try to upsell me on something, especially since it was a free AHS service, but he said everything looked good. I appreciate that. He added some refrigerant for us. The only thing that would have made it perfect would have been if he had a spare filter to change out for our dirty one, but hey, you can't get better than good free service!
If any one writes a good review on this company - It has to be a neighbor, close friend, or a relative. This company is bad news. Troy is very rude. A very nasty attitude. He has to be the manager because he doesn't care how he speak to people, He's not professional at home. It's so many heating and Air Conditional companies but someone that will service you right and care about you as a customer, respect you. A KIND WORD WILL TAKE YOU A LONG WAYS. Be Kind.
05/14/2010Provided by Citysearch -
My upstairs unit wasn't working so I called my warranty company AHS (American Home Shield). They assigned my repair service request to Metro Air Service in Loganville. They called me 1 hour later and set up an appointment for the next day. At first I was nervous because I couldnt find this company listed with the BBB. But they changed my opinion quickly.
The next day the technician called me to let me know he was on his way and arrived when he said he would. He diagnosed my problem immediately and told me the motor went out on my unit. I had trouble shooted the problem and I honestly thought that was the problem and I knew I couldn't fix it myself. I called the next day to set up another appointment for him to come out to replace the motor and set up the appt for the next day. Again the tech came out and fixed the unit in a short amount of time and gave us suggestions about how to possibly prevent this from happening to the other unit.
Everyone was very nice on the phone. The tech was honest, friendly, experienced and he came during the specified appointment time. I recommend this company to anyone even if you don't have AHS Warranty. Thanks Metro Air for getting my house cool again. CHEERS!!
08/29/2008Provided by Citysearch -
My air conditioner stopped working on the Friday of Labor Day weekend and I called AHS(my home warranty company) at 8 AM. I was contacted shortly by Troy to set up an appointment. Troy was very professional and polite. Jeff from Metro Air Services came out around 11AM and had my air back on very shortly. Jeff was very efficient at diagnosing the problem and very effective at fixing it !!! I'm cool again!!! YEAH!!! Overall, the customer service was GREAT!!! I will definitely request Metro Air Services when I run into a problem again!!!