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I booked a trip from Philly to Austin Texas. They had me go to Chigago first,(a lay over) then Austin Texas. It costed me over 1800.00, where after all this, if I would have gone on line and booked it, with no lay over, it would have costed me a heck of alot less. Dont use these idiots. I learnt the hard way.
I called the 1 800 number for Liberty Travel and put in my zip code as instructed. I was told to wait on the line for the nearest travel agent. When I asked where her shop was located, she said "Next to Ruby Tuesdays - Saratoga." I said, "So you're in Waikiki?" thinking - I hate driving to Waikiki. She replied, "No, I am in Saratoga, New York! Where are you?" "On Oahu!"
If they can't put me in touch with someone closer, I am definitely NOT using this service!