CCPA

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Please contact the business for updated hours/services due to the COVID-19 advisory.

Hours
Regular Hours
Mon - Sun:
Extra Phones

Phone: (216) 433-9971

Phone: (216) 939-1787

Primary Phone: (216) 939-1780

Primary Phone: (216) 433-9999

Fax: (216) 939-1787

Payment method
amex, discover, master card, visa, all major credit cards
Categories
Towing, Auto Repair & Service, Automobile Transporters, Truck Wrecking

Reviews

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Shawn K.

03/11/2014

Overall
Biggest Rip Offs

I was in an accident and had to be taken to the hospital. This company took my car to the impound lot because it was not drivable. After I got out of hospital I call this company to get my car to the body shop and the very rude person who answered the phone told me that I need to pay $300 cash before they can take the car to the body shop. So I paid them hoping to get the money back from the insurance company but this company billed my insurance company exactly the same amount and got paid from them too. Now insurance company won't pay me because they say they have paid the tow company. And this company just hangs up the phone when I try to talk to them. I tried to call them several times and they told me do what ever the f*** you can do. They just made $600 for less than 10 miles of towing. I got one advice for them believe in karma!. And people be very careful they will rip you off. They will take your money and bill your insurance for the same service.

kevk312

05/29/2012

Provided by Citysearch - 
Overall
Prompt, Reasonable,Professional. We

Prompt, Reasonable,Professional. We often use Kufner for our towing needs and are pleased with the price and service
Kevin PUBLIC AUTO WHOLESALERS

westside57

04/02/2012

Provided by Citysearch - 
Overall
Sorry Excuse for a Company

Called for a tow truck. What a joke. Dirty, nasty scum! THey damaged my car by towing an AWD like it was nothing. I then did research and the ""owner"" likes to play cop. He is not a cop, he is an auxilliary. He like to write people tickets and pretend. Hope the law gets you. I will be making a call to the attorney general. DO NOT USE THESE GUYS

gina2012

01/26/2012

Overall
Best towing company in Clevela...

Best towing company in Cleveland. Very affordable and friendly. Don't call another towing place! Very quick and reliable

jullebug

02/11/2011

Provided by Citysearch - 
Overall
worst towing experience

my car was to be picked up at ten am. after many calls to and from kufner assuring me ""its on its way"" and ""he'll be there in fifteen minutes"", the tow truck finally arrived, two hours late. i was told i was gonna be charged by mileage. not sure how a less than ten mile tow wound up to be fifty dollars. way to not communicate within your own company on towing rates. its either a flat rate or by mileage is what i was told.
never again.

KufnerTowingRules

08/19/2009

Provided by Citysearch - 
Overall
Wonderful Facility respectful and very nice dog named tyson

THIS PLACE WAS SO COOL. THE DOG WAS EXTREMELY NICE AND THEY LET ME PLAY ON THEIR BASKETBALL HOOP. THE FACILITY WAS EXTREMELY NICE. THE DOG WAS NAMED TYSON AND HE WAS REALLY COOL. KUFNER TOWING EVEN LET ME TAKE A POO IN THE EMPLOYEE BATHROOM! THEY GAVE ME FREE PIGGY BACK RIDES AND AS MUCH SKITTLES AS ONE GUY COULD EAT. THEY LET ME ANSWER THE PHONES FOR A WHILE AND I HELPED THEM OUT. WE THEN WENT TO FLORIDA AND HUNG OUT. WE BUILT A CARDHOUSE THAT WAS SO BIG. WE PLAYED JENGA FOR 7 HOURS. IT WAS SO MUCH FUNN. WE THEN HAD A PARTY FOR ME. I WAS HOME BEFORE SUPPER AND MY FAMILY WAS EXTREMELY HAPPY. I EXTREMELY INSIST YOU VISIT KUFNER TOWING BEFORE YOU DIE.

sickcity55

01/28/2009

Provided by Citysearch - 
Overall
a harrowing experience

I just called this place because my car was towed there due to a snow ban. I recieved a verbal lashing usually reserved for naughty school children in the 18th century; be prepared to guard your emotional loins if you ever plan to speak with someone from kufner towing for more than three seconds. I feel oddly depressed now, like someone just died.

AlGreenwood

11/25/2008

Provided by Citysearch - 
Overall
An Overall Horrible Experience

If someone told me that when my car breaks down in Lakewood I would have to deal with mutant rejects from the planet of the apes while their mongrel dog tears something bloody, that looked like it once was a rabbit, to shreds outside their freezing cave of an ""office,"" I would've forgone the experience and called Baker Towing.

If Deliverance was remade by Quentin Tarantino and John Waters, Kufner towing would be a golden talent pool. Unfortunately, the people at Kufner think they know something about cars, or rather know marginally less about everything else, so by default, must have fallen into this service.

Avoid this place at all costs, unless you like your car breaking down to be compounded by a drawn out debacle in which you're put through a horror house of freaks and charged on a whimsical scale likely determined by temperature and probably the alignment of cat bones spattered by snake yolk in a rusy silver pan.

JamesMars

11/25/2008

Provided by Citysearch - 
Overall
Awful, Unprofessional, Jerks

Mud and water inside my car, adjustments to mirror and seats seem to have been made by a angry five-year-old. Radio station changed to country, and it smells like burnt plastic now.

Jonesduckling

07/07/2008

Provided by Citysearch - 
Overall
Better in the hands of a car jacker.

I was the unfortunate victim of this specific towing service. Not because my new car (of 2 days) just got towed for parking on the street while the pavement of my condo bldg was being re done, but because after just 6 hours of having the car in their custody, one of the Hub caps was not there.
And it was there in the police report when the car got towed.
Its very peculiar that both reviews that recommend this service use the same kinds of words: ""respectful"", Nice black dog"" and ""petting the dog"". They re obviously done by the same person, and in a very sloppy way too. Just adds to the lack of proficiency these guys have.

wside57

05/05/2008

Provided by Citysearch - 
Overall
Good Service

I called Kufner Towing for a tow, and I was quoted a flat rate price. Other Towing Companies quoted a hook up and per mileage fee. They showed up, towed my car, and I paid. No issues, no problems

phatbezy

03/26/2008

Provided by Citysearch - 
Overall
Best customer service and towing around!

I recently got my car impounded because I was stupid and parked in a tow away zone. I came out and my car was gone. I saw the impound sign and called in. I was greated very pleasantly over the phone. The guy on the phone gave me my fee and clearly stated cash only. I went to the ATM got the cash and went to get my car. Upon arriving there I was impressed by the facility and the state of the art towing equipment. The people who work there are funny and easy going. They actually made it a pleasant experience! Even their dog was pleasant allowing my 5yr old daughter to pet him. They then took me to my car. They have a huge locked fenced in storage area where my car was safely parked along with the other unfortunate cars that got impounded. Upon getting to my car my tire was flat (because I'm too cheap to get the screw taken out). They even put air in my tire for me! I hope I don't get impounded any time again soon, but I do know this, if I ever need a tow I will call these guys in a heart beat.

rogercbryan

03/13/2007

Provided by Citysearch - 
Overall
Best in the Business

For an impound lot I found these guys to be very respectful. I originally thought my car had been stolen until I found out that I had been illegally parked. They were able to get my car out quickly and with out incident. A+++

wilgory

03/01/2007

Provided by Citysearch - 
Overall
Stay far away from this junk shop / towing

Wow! This place is like an experience from a horror movie. The whole place is covered in dirt and grim, like the employees who won't stop staring at my girlfriend. They scratched my car and when I complained they brought out a huge junkyard Dog who growled and barked while they stood in silence. I'd rather leave my car in their swamp like impound then return to this place. Very unprofessional and threatening over the phone when I asked for a refund because of the scratch the caused. Some horror stories are based on fact, like this one.