Terrible customer service, very rude, tried to intimidate. Towed my car on a weekend and then charged me $66 extra because it was "after hours" even though I got my car the SAME DAY as it was towed. (Towed at 12:03 am, Picked up at 11:45 am) Mind you, my car was parked in my personally reserved spot (with my exact address painted on the spot, as it had been every day/night for the past 10 months!)
$314 and it was in their possession for less than 12 hours.
Just trying to rip people off and yell at them when they ask questions.
Calling the better business bureau right now.... you get a 1 star only because it makes you leave a star rating to leave these comments for the poor helpless people that you choose to rip off. They charged $240 to have my sons car towed to their lot 8 miles away. Some idiot called who is mad at my son and said come tow this car. I live in MO and tried to pay over the phone with a credit card and they refused to allow him to pay. They were rude and left him stranded. I would never call this company for anything.
01/12/2012Provided by Citysearch -
These guys should not even get a star on this thing because they suck so bad. They tow people illegally and damage their cars and refuse to pay for the damage. My friend was parked at Western Terrace Apartments and they towed her rental car. She is a soldier who just made it in on RnR from Afghanistan and wanted to drops some gifts off. She was there no more than ten minutes because she had other plans with family. When she gets outside the guy was towing her car and refused to put the car down. The next day she called to get it out and they said they wanted 235dollars to get the car back. These criminals go searching and steal peoples cars and then make people pay to get their cars back. They get away with it because they are a legal towing business. Something needs to be done about these crooks and we need to make sure they can never get away with this again!
08/20/2011Provided by Citysearch -
They took my car from my town-home stating that it was illegally parked. My tags were good, I have insurance, and I drive the car about once a week. They told me it was towed because they never see it move. I am a stay at home father and take night classes. I am usually home during the day watching my child and studying. We can not afford to run the roads so they can see my car move. They want $500 to get my car back even though they towed it illegally. We are a single income family on a tight budget so I can go to school, When I called to try to explain they had not taken my car legally they were very rude and ended up hanging up on me.
I agree %100, Klaus towing are very rude! I was with my mother, who rents an apartment on Jamboree drive in Colorado springs, Co. I was giving her a ride home from the doctors, We parked in "her" assigned parking space, went upstairs to go to the restroom and get the parking permit that you have to have visible on your rear view window, (took me 5 minuts) came back down to go home and my car was gone, I called Klaus towing and asked them to bring my car back because it was ILLEGALLY towed and they said "NO CAN DO" they billed my mother $256.47. They are a rip off, It doesnt cost $256.47 to ILLEGALLY tow a car!!! I am not surprised that they get yelled at, cursed at, physically threatened or assaulted on a daily basis, I am not threatening to sue Klaus towing, I am promising that I will press charges on them, they do not need to be doing this to people, this is WRONG!! If you have ever been towed by Klaus, please post your complaints. Don't let these people keep doing this!!!
This is the most horribly run business I have ever experienced. My mom and I were in downtown with my 2 and 4 year old. I accidentally parked in the wrong lot (it was only $6 to park, so I wasnt trying to be cheap, just didnt see the sign on the other entrance). When we came out of the restaurant at my car was towed. I begged the guy to help as it was freezing cold and dark out. He did not care if we had to sleep on the side of the road, he just wanted his money and left us alone. I felt so helpless and my poor kids were crying. I pray that no one ever gives this terrible human being any business (the owner, Jerry Klapiac is the one who towed us, so he could have helped if he had any heart). I wonder how he would have reacted had this happened to his children? I guess thats whats being money hungry can do to you.