Kansas City Power & Light (KCP&L), a wholly owned subsidiary of Great Plains Energy Incorporated, is a leading regulated provider of energy-related products and services for homes, businesses, industries, and municipalities in the Kansas City metropolitan area. Our proven reliability and affordable rates have helped build satisfaction among our residential and commercial customers in Missouri and Kansas.
Operating from headquarters in Kansas City, MO, KCP&L has evolved into a full-service energy provider and resource. The company was founded in 1882 and has become one of the Midwest's most affordable energy suppliers because of our leadership in fuel procurement, plant technology and efficient power production and distribution.
KCP&L services more than 800,000 customers in 47 Northwestern Missouri and Eastern Kansas counties - a service territory of approximately 18,000 square miles.
KCP&L provides both residential and commercial services in Missouri and Kansas.
Residential programs and services include the following: Cool Homes, Energy Optimizer, ENERGY STAR New Homes, High Efficiency Heat Pumps, Home Performance with ENERGY STAR, Lighting the Future, Solar Rebates, Surge Protection and Weatherization
Commercial programs and services include the following: Affordable New Homes, Building Operator Certification (BOC), Commercial Rebates, Energy Optimizer, ENERGY STAR New Homes and MPower
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I was billed for different rates than what is advertised on their website under rate information. They've set up my billing to cross-over so they can charge high summer rates for winter usage. Customer Service was not helpful as they couldn't show me any documentation that explained why. All they did was tell me that it MIGHT work in my favor later on. Manager was extremely short in her responses and just wanted to get me off the line rather than address my concerns. Expensive lesson to learn that they can wait as long as they want to bill you and if the billing (not actual usage) occurs within a higher rate window you'll get charged as much as possible.
Service was disconnected today April 10th 2017 even though disconnect notice said pay on or before this date. The bill was paid and now this sorry asses are charging a $30.00 reconnect fee even though it's obvious they aren't entitled to this money and power should not have been shut off until tomorrow