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Guaranteed Auto Service is a family owned, independent automotive service & repair shop

General Info
* Same Day Emergency Service * Free Estimates * Up Front Pricing * 5% Senior Citizen Discount * Family Owned * Over 25 Years Experience * Appointments Available Upon Request
BBB Rating
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Services/Products
We offer: * Air Conditioning * Auto Repair * Belts & Hoses * Brake Service * Cabin Air Filter * Certified Speedometer Calibrations * Chassis Lube * Clutch Repairs * Computer Diagnostic * Coolant Service * Electrical Diagnostics/Repair Exhaust Systems * Electronic Testing * Engine & Transmission Replacement * Four Wheel Alignment * Fuel Injection * Oil Changes & Lube * Replacement Car Battery * State Inspections * State Inspections * Steering & Suspension * Tires * Transmission Flushing * Tune-Ups * Vehicle Maintenance * Wiper Blades & Much More! National Warranty-12 Months/12,000 Miles- Covers Parts & Labor Master Delco Technician on Site
Brands
Parts Master, acura, audi, bmw, chrysler, cooper, honda, hyundai, jeep, kia, lexus, nissan, saturn, subaru, volkswagen, volvo
Payment method
visa, cash only, check, money order, mastercard
Neighborhood
South Newport News
Amenities
2 Year or 24,000 Mile Warranty on Repairs
Accreditation

Better Business Bureau

Categories
Brake Repair, Auto Repair & Service, Auto Oil & Lube, Towing, Automobile Parts & Supplies, Calibration Service, Auto Engines Installation & Exchange, Speedometers, Automobile Inspection Stations & Services
Other Information

Certifications: Better Business Bureau, NAPA Autocare Center

Specialties: Foreign, Imports, Domestic, Import Cars

Parking: Lot

COUPONS & DEALS

No coupons available

Reviews

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Geri P.

04/09/2018

Overall
Expertise
Professionalism
Promptness

Guaranteed totally lifted the stress right off my handicapped self !! They totally saved my day , were prompt , courteous, professional, and got my day right back on track . I highly recommend them . I know they will be our go to Auto Service Company . Thank You GA

Lisa C.

11/17/2016

Overall
Expertise
Professionalism
Promptness

I can't say enough great things about Guaranteed. We've taken our vehicles to them for a number of services and they are always very thorough. I had to take all 3 of my toddlers there while my van was serviced and all of the employees were very helpful and accommodating. To say we are satisfied customers is an understatement. We will recommend Guaranteed to all of our friends and family.

Janice A.

10/13/2015

Overall

I came to Guaranteed Auto Service about three months ago and I was not a happy camper because my Cadillac had been in a collision and had completely stopped running. I towed it in to Guaranteed Auto Service because they had great reviews on the internet and I had just arrived with my son Brian into Newport News with the hopes of getting him admitted to law school at The College of William and Mary. Well, I did not expect to hit whatever I hit on the road, which flew up into the engine causing my radiator to get punctured dumping all of the fluid out and I kept running the car waiting for it to tell me what to do like my Cadillac always does. Long story short, I was not a smart driver but I was a faithful customer of Allstate. Allstate did not want to pay a thing on my collision because Allstate pays their CEO over 6 million a year and policy-holders have put him in the "Millionaires Club," if you get my drift. Policy payouts are the LAST thing on his mind and the finer things in life are the first. Now you know ONE of the reasons that I am voting for Bernie Sanders - "I'm feeling the Bern!" So, with Allstate giving me the ULTIMATE run around, repeatedly denying my claim after I paid them for over six months for full-coverage at over $100 per month - Guaranteed Auto Service got caught in the middle of the mess. When my car was at Suttle, they were in bed with Allstate and parroted EVERYTHING Allstate said and nothing was objective. It was at Suttle where the collision evidence was manipulated by Allstate's manager and Suttle had no problem assisting him to my cadillac's demise. After this, I was really depending on Guaranteed Auto for an ethical account of what they had seen with the radiator puncture during their inspection that I personally paid them to do AND to keep my car safe during this battle with Allstate, which I had to get The Bureau of Insurance involved in. Guess what? Allstate is still refusing to pay the damages and only threw me PART of the money to fix my car. It still won't run and I didn't even get PART of the money until I showed very strong circumstantial evidence that their adjuster had tampered with the collision evidence. Allstate, in Northbrook, Illinois (their corporate offices) gave me NIGHTMARES, literally. My son and I were running out of funds paying for cabs, an expensive hotel and eating out daily so we had to move to an area with a good transit system and flew to Manhattan and Chicago before landing in Myrtle Beach - a really great place without a law school. Thanks Allstate! And thank GOD for Guaranteed Auto Service! They were the champions in this whole ordeal. They not only remained professional throughout my battle with Allstate, but they went way out of their way to protect and keep my car safe. I HIGHLY recommend Paul Barr and his team at Guaranteed Auto Service in Newport News, VA because having your car in "good hands" isn't with Allstate. It is with Guaranteed Auto Service. Tell them Janice Alexander sent you.

Trevor M.

01/29/2015

Overall
By far the best!

I have been looking for a good shop for a while. I work at the shipyard so its very convenient. Great service . They back up their work !

bills900

02/02/2010

Overall
A nice change of scenery

Recently the warranty on my late model vehicle expired and was looking for a new place to service my car. Naturally I wanted to get away from the dealerships high prices and service fees. So then a friend recomended me to Guaranteed Auto. So I took his advice. I was pleased with the service,honesty and cleanliness of the facility and the courtesy of the staff. In addition to the fair prices, they won me over. I look forward to doing business with them in the future.

-Bill

lisalle1

12/08/2009

Overall
Comfortable/Fair

Staff is friendly and made me feel comfortable. Being an older woman, I have always been leery of having to take my car in for maintenance or repairs. Guaranteed made sure I felt at ease. I could ask questions without feeling silly and they took me into the shop to show me exactly what they were talking about. The shop and the people are clean and neat unlike the stereotype of independant repair shops. I was treated fairly and I will definitely be back. It is hard to find a place where you feel comfortable, can trust that the work is done well, and for a fair price.

katey5678

12/07/2009

Overall
A Unique Experience

After about 2 Weeks of experiencing Car trouble I was in a bind. Initially like most I was very cost conscious and wanted to put off getting it looked at for as long as possible.So about the 3rd week in my car broke down in my driveway. So after calling in to work I called a few different Auto shops and they all pretty much sounded the same. Then I decided to try one more shop called Guaranteed Auto Service. Immediatly I noticed a major difference in thier tone and could tell that they really wanted to help me. So about 30 minutes later they sent thier shiny wrecker to come pick my car up. Turns out they were even able to give me a ride to work. After work they came and gave me a ride back to the shop to pick up my car. Immediatly I noticed how clean thier shop was. After years of bargain hunting for the cheapest shop and worrying about my car interior, this was a pleasent change. The work they performed and the parts replaced were all under warranty. I thought to myself,"This is new". So in conclusion I have to say it only took one trip for me to relize that Guaranteed Auto Service was my one stop shop for a helpful, reliable, and dediacted team of proffesionals.



-Kate

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