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If I could give less than one I would they came out they replaced a sliding glass mirrored closet door after a few months the frame started to pull off it took me three weeks of having them tell me they would be out of a certain date not coming not calling calling recalling for them to finally come out they took it they told me would be back in 3 days after 3 days nobody called me I called them and they said they'd be out on that Saturday which would have been the 4th day to install it and nobody came out as of today it's been 3 weeks everytime I call they tell me they don't know what they'll get back to me nobody has ever called me back Brandon just flat-out lies I've talked to him about 4 times and he tells me he'll call me back never does worst people don't go there save your money pay a little more go to somebody's professional
My mom brought her car here for windshield repair. We just needed a crack fixed. After we dropped the car off we were told we would be called to come pick it up within the hour.
An hour and 45 min later we got the call the repair was done. We went to pick it up and we were told the car was not ready because it had "some problems". Turns out they tried rolling down her windows when her motors are going dead. We never asked them to touch the windows!
We spoke to the owner who informed us he has the right to do whatever he wanted to our car and not tell us, and proceeded to blame us for the mistake THEY made.
Do yourself a favor and stay away from Portage Glass Doctor.
I'm sorry to hear the service was not as expected. That said, the servicing location was not us as it lists Portage Glass Doctor in the review. We are Glass Doctor of Coastal Carolina and are located in Wilmington, NC.
I Recently had windows replaced at my house(Such a stressfull process).
I got quotes from a few places in and around the Springfield Illinois Area.
I called the Glass Doctor. Saw some reviews, good and bad. But couldn't tell for which shop they were directed.
I spoke with Tim when I called. He was very pleasant to speak with and tried his best to get me headed in the right direction.
Bob Blaise came out to measure as I found out he is the most knowledgeable glass tech I have Ever met!
About two hours after Bob left I was called by Tim with my quote.
The quote was $250 cheaper than Bacon, and $100 cheaper than Ave. Glass (Those guys are Beyond rude).
I came in that same day, paid half down to proceed with my order, then was told 7-10 days my windows would be in.
On day number 8 I received a call from Tim that my windows were in followed by an appointment date being set.
On day number 10 Bob and Louie came out and did a wonderful job!
Called in and tried to get a quote but the guy answering the phone said he wasn't near a computer and had to get someone else to call back. A sales rep that was very immature and unprofessional called back with an attitude and gave me a quote that was about 50% higher then the other quotes that I got. I asked why the price was so high and it was like talking to my teenage daughter with a response that was bratty and just so over the top ridiculous I decided I would not even consider using this company,
These guys are just another inept franchise providing unacceptable service. If you are looking for a customer-oriented service provider, keep looking as Glass Doctor is not it. I called for an estimate for a large window replacement for an unoccupied apartment and explained the apartment was a 45 min drive for me. Glass Doctor would only give me a 3-hour window. They never showed. They never called to say they wouldn't show. Wasted 5 hours waiting on these yahoos. When I called the receptionist was nice but seemed unable to understand why I was upset.
I highly recommend Glass Doctor. Gabe was very friendly and professional. He was able to contact my insurance company with a 3 way call to file the claim right then and there and schedule the repair of our windshields of 2 vehicles at our home for the next day which is 25 miles from Great Falls so I did not even have to leave home :-) The technician Jason was very efficient even though he had been at a previous customer out of Conrad that had taken longer than expected and the weather was wet,cold & rainy and it was already after 6 pm he had a smile on his face and went right to work. When I had spoke with Jennifer at Glass Dr and she said that Jason could still come to the house but it would be late and asked if that would be ok she was very kind, professional and friendly as well. I am thinking of getting new house Windows and they are definitely the company I will be using! Thank you for the wonderful service. Sincerely ~ Mark & Carol June Lehnerz
The service Technician, Anthony, was able to save us hundreds of dollars by carefully replacing the cloudy glass on our wooden french door. If he hadn't been able to do this, we were going to have to replace both french doors.
He was also friendly and vacuumed up all the bits of sawdust after completing the project. Thanks!