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I used to own a car insured with Geico, and I sold my car in Jan 2011. when I called Geico to cancel my policy, and since
they deducted the money in advance, they owed me a remaining balance. I have never received the check of the remaining
balance until March 2011, they claimed that they sent it twice to an address that is different from the my address on file (I
do not really know why would they do so ) so I asked them to send it again and confirmed the address to them. however, 2
weeks later, I purchased another car, so I called them to insure the new car, this time they asked me if I was married,
(Fact: I am engaged and planning the wedding next June 2011) so I gave them my future wife's name, and was shocked that they
added her to my insurance policy, a week later, I got the check of the remaining balance in both my name and my future wife's
name on it. the bank refused to cash the check as it is not in my name alone. I tried to explain to Geico that my future wife
has never been to the US, and she has no Social Security number, but they still insisted that they cannot send me a check in
my name alone, they want her to send them a paper from overseas authorizing them to give me my money back.
FACT 1: I paid this money from my own credit card account, and I was single then
FACT 2: they tried to send the money to wrong addresses with my name alone on it
FACT 3: having a new policy with her name on it, make the new check in both names instead of my name alone, although they
were sending it before in my name alone
I asked them to refund the money to the card, and they also refused. they are using my money all these months, and refusing
to give it back to me, and I do not understand why I should beg for my own money.
I did not ask for my wife's name to be on the policy, and they keep telling me that they want to protect her rights.. excuse
me... but that was my money, and I was single when I paid it, now they want proofs??!!!!! why did not they ask for proofs
when they added her name too? why is it always easy to take money, but hard to return it??? I believe that if they wanted
proof that I am still not married, they should have asked for a proof that I was married the first time! if they asked for
that then they would have understood that I was not married.. they just want to keep this money with them the longest period
they can, so they can make money of me.
I have been very loyal customer with them, paying always in advance, and never got any ticket or been into any accident
My husband locked his keys in our car tonight. It is windy and bitter cold outside.Not only one but two very nice representatives helped to locate some help after calling more than four places in order to get us help before the doctor's office closed. I just want everyone to know I myself have had Geico for more than 30 years and we have Always been more than satisfied with this Insurance!! thanks again Geico associates..May You All Be Blessed as You Have myself and my husband..
A customer of GEICO ran into my vehicle and was ticketed by the police for causing the accident. After making several misrepresentations, including claiming that the ticket meant nothing, the GEICO Katy office would assume 30% of the responsibility for damages to my car caused by their client. This has costed me $1K deductible plus countless wasted hours dealing with them. I have hired an attorney and reported them to the State Board of Insurance to stop their negligent business practices.
I have been with Geico for over 20 years. I had a car accident on 3/30 around 8:30 pm, called them and they were very helpful. Only problem was when I tried to schedule an inspection of my car, a very rude gentleman from Cocoa called me was extremely Rude, hurried me off the phone and told me that tomorrow would when they would be able to schedule the inspection. Well, I am the only one that drives in my family, a single mom and no other way to get to my job 20 miles away. My employer was going to give me 3 hours from my start time to get to work, and I explained this the to the man from geico, he seemed annoyed and I have not heard back as of yet. after 20 years, and having insurance with them with both home and auto I am thinking of switching to an insurance company that respects their customers. I don't understand why someone in his position could be so judgmental and horrible customer service, there are too many unemployed people that would love his job.
HORRIBLE customer service!! A few months ago, I received a letter in the mail from Geico asking for my wife's information. However, I AM NOT MARRIED. I promptly called them to tell them I do not have this wife that they speak of, and they told me they would fix the problem.
Well, today I called to renew my policy, and they told me I couldn't because I had given them "conflicting information," saying I said I was married, and then said I wasn't. They advised me to "look for a new insurance company."
I NEVER added a spouse to my policy, nor have I EVER been married. I am 19 years old. Now, I am being punished for a glitch in their system and am going to have to pay $50 more a month with another company, because they refuse to look into a simple mix up.
Really poor customer service in Littleton. Sent me a quote, which was great, took my credit information and all and about to seal the deal and then came back and said that an accident in the past bumped the price up by over $200 a month. Why in the world would Ms Landes (agent) wait until that, take all my time and then drop that bomb. Never again!
Horrible customer service from Geico. I have been with Geico for almost 5 years and today they declined to give me coverage primarily becos their customer service heard me wrong. When i tried correcting them they said you are giving ambiguous answers and declined the coverage. Do not recommend to anyone.