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I was very disappointed in the service of an employee of Garage Doors of INDY. Who (name is not important but I was not billed for his time) when said he would return the next morning to finish the job, he did not show up. When I was working and did not show up for work, I would have been reprimanded and penalized for improper conduct and pissing off a customer.
When he did not show at 9am I naturally thought he would come soon. I waited until 11am (2 hours) I had to call the company (they had NO idea he didn't show) and then I had to schedule an appointment to finish the door repair later on Saturday.
I waited a full 11 hours on a Saturday to get someone out to complete.
Although apoliogies were abundant by other employees the day wait was not in this customers best interest.
I have to add that after a third trip by their technicians, my garage door works fine !
I believe I would use this company again, but would consider competitors before just calling for a fix or replacement of any door or other services provided by Garage Doors of INDY.
***** Five Star Rating. Garage Doors has always given us exemplary service. We have had them do repairs on our first garage door, and when it needed to be replaced, we had Garage Doors install a new one. That was at least two years ago, and now we schedule a yearly tune-up and overview. I felt like the technicians have always had the customer's well being as a priority. Tom Ward, who was our last tune-up technician was prompt, efficient, and very customer service oriented. Thank you Garage Doors!