First Health Diagnostic

I would not recommend the First Help Urgent Clinic at 320 1st Street South Winter Haven, FL 33880 to anyone! My daughter is two years old and needed an antibiotic for her laryngitis. The "Assistant Front Desk Supervisor" told me they DO accept Medicaid however because I didn't have a card (it hasn't arrived yet, she was just recently enrolled) they could not see her. I went home and called Medicaid, they advised me to go online & print her a temporary card to use in the mean time... I was assured that ANYONE who accepted Medicaid would accept it, all they needed to do was call the number on the temporary card and verify eligibility. I drove back to the office, where I was again turned away! They even referred me to a hospital 20 minutes away in Haines City! I asked to speak with the "Office Manager" who advised me that it was "Their Personal Policy" NOT to accept anything but the actual card. POLICIES ARE WRITTEN TO PROTECT THE COMPANY AT STAKE, AS WELL AS THE CUSTOMERS RIGHTS! They are NOT however put in place to be used as a tool for DISCRIMINATION! I can't say that I am pleased with everything that congress is suggesting we do for Health Care Reform... but I am 100% in agreement that SOMETHING needs to be done! It is time for a change, and I hope those changes start right here in places like FIRST HELP URGENT CLINIC.