6800 S Torrey Pines Dr, Las Vegas, NV 89118
Fax: (702) 982-4420
Better Business Bureau
Services: Major Engine Repair or Replacement, Tires, Wheels & Alignments, Auto Body, Transmission & Drive Train Services
Brands Serviced: Chevrolet
Appointment Needed: Yes
These people should never be allowed to touch a vehicle to repair it. I blew my engine coming into Nevada from California on a trip there from Texas. I had my vehicle towed to Findlay Chevrolet. My engine was still under warranty and the service tech Carlos Aquino told me it would be fixed in seven-nine days. I rented a hotel at the rio and waited. While waiting I received a call stating my rotors were cracked and needed replacing. I explained that that would be impossible as I personally purchased and installed them within the last month. He sheepishly said oh, well thats just what Greg (their star mechanic) had said. I asked for pictures and only received pictures of the tires. I asked why and they said they didnt have a special key to get the lug nuts off. I asked how in the heck could they determine bad rotors with the tires on and estimate a $600 charge. Dunno he says. I am nervous now. When the 9 day eaiting period comes and I enquire about my vehicle they state it will be another week or two at the longest. I am out of money so I go back to california to live in my daughters travel trailer like a hobo for the next 3 weeks which is how long it took me to get the call to come pick up my vehicle. I make the 5hr drive to go pick up my vehicle glad the nightmare is over. When I arrive I am rushed by Carlos to sign papers. I refuse until I drive it. We get in the suburban and I put it in reverse to back up. Nothing. I put it back and forth into park and reverse and it finally engages. Carlos is in passenger seat and says "it never did that before". I say no. We drive away and within the first block I notice the engine is very sluggish and it sounds very rough. We drive right back and I tell them to fix it. I go back with my kids, daughter and grandchildren (one of which was a newborn) to the waiting area and waited. The mechanic tells me it is the a/c compressor (which had never been a problem before). I tell him - impossible, check again. Post continued......
When I took my 2015 Camaro to this dealership I was deeply disappointed at the service provided and the lack of care for my vehicle while in their care. For a minor repair to my rim, it turned into a three week ordeal. After finding paint damage done to the passengers side door. When first notifying the service manager Nick his attitude was extremely poor. The dealership did make paint repair but the lack of concern for my vehicle was evident by remarks made by Nick . When I asked him "why they would park the vehicle so close to other vehicles knowing the chances of having to make extra repairs ?" He replied"where do you want me to park it". I found that to be a poor response coming from a so called service person. Also someone had been eating chips in my car while there. I would no longer recommend this dealership to anyone. Very Disappointed.
I requested a price bid through AAA in August 2012, three years ago. Several car dealers responded, including Findlay Chevrolet. I purchased my new car through a different dealer. Since 2012 I receive weekly auto dialed robo calls from Findlay Chevrolet trying to sell me a car. They call me at dinnertime. They called me when I was resting from surgery and needed my rest. Every time they call I tell them to stop calling me but the calls keep coming. When I complained to three different managers all I get is they are just doing their jobs and that they have no way of knowing when I eat dinner or if I had surgery. Is their job to harass people who tell them to stop calling? This dealership is full of rude inconsiderate people and I would NEVER purchase a car from them. None of the other dealers who responded to the AAA online referral continued to call me after I told them I had already purchased my new car, only Findlay Chevrolet.
I just wanted to inform everyone that Don Pagel (Service Advisor) gave me outstanding customer service yesterday (November 29th) in servicing my 2006 Saturn Ion. Not only just yesterday, but every time I have needed service or assistance. He goes above and beyond to support my car AND my wellbeing. Additionally there has always been perfect thoroughness and follow through whenever I need service. I bring this to your attention not only to commend Don, but also to state that great customer service is a business necessity in these competitive times. I feel it integral to identify where your customer retainers are, and Don is definitely mine. The service dept will get a perfect score if I receive a survey. I'll never forget the courtesy I received.
Last week my wife and I went to Findlay Chevrolet to look at SUV's. We were met by our salesman Brian who had a smile and a great attitude. He was able to answer all of our questions and suggested a couple of different SUV's to choose from. With his upfront pricing and low pressure style we were able to make a deal and leave in our new Suburban in about two hours (not the typical 8 hour car deal!!) Thank you Brian and thank you Findlay Chevrolet!!
I took my car in for some electrical work, and it sat on the lot for 5 days. I called to get service updates and not the other way around. I was told Saturday evening that someone more knowledgable would look at it Monday even though it was there since Thursday the week before. After outrageous labor and misc. charges, I took my car home and discovered another $600 problem. When I was told I would look elsewhere the price magically dropped to less than half the original quote. To put the final blow in as I was leaving another new problem was noticed. The "poor" service associate told me that it was "another random" issue. It was probably there, but I just didn't notice it before. What he didn't notice is that it will be the last time he sees me or anyone I care about, because the service experience was complete garbage!
On June 25th, 2008 my wife and I entered into contracts for two seperate vehicles at Findlay Chevrolet. At the start everything seemed straight forward. In the couse of weeks to follow Findlay employees actions became questionable and eventually derranged.We were subject to; contract terms being changed, false statements, false promises, threats and intimidating factors in an attempt to hold us responsible for their own unethical practices. They couldn't deliver a car, refused to let us take our own vehicle off their lot and finally, after twenty days, I personally asked to put an end to the deal when I was surrounded by four men in the parking lot, yelled at, cursed, threatened and shoved. I had to flee for my safety and they still expect us to buy as car from them.