Family Leisure of Kansas City
10440 S Ridgeview Rd, Olathe, KS 66061
Parking: Lot, Private
Wheelchair Accessible: Yes
Price Range : Average
Services: Landscape Designers, Hot Tub Repair
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Had a great experience! Was concerned after reading some of the reviews but found the staff to be VERY helpful. I have an above ground pool and didn't know if it needed to be completely replaced or just a new liner and motor. Took photos in and Walter in Parts and Service was very helpful and knowledgeable. He could have pushed a whole new pool (even though I didn't need it), but helped me with all the items I did need and got installation setup for me. Thnx Walter! Only thing I was not thrilled with was the pool liner selection, they only had a few 30 mil options, but Walter said the one I went with looks really nice when installed - I will see tomorrow when the crew puts it in! FYI - cost of liner installation is CONSIDERABLY more if you have a deck around the pool! Understandable with the extra work involved, but just be prepared for the quote!
Family Leisure lost my potential business due to their unwillingness to match prices on identical furniture pieces at another local retailer and for showing complete inflexibility in their delivery schedule. This is not a customer friendly store. I spoke with both Holley and Dave regarding the above and neither were even remotely willing to stand by their "lowest prices" claims or meet me halfway on a delivery schedule that didn't require me taking time off work. (Be warned - they only deliver on week days when most of you, like me, are working. They do not deliver on weekends and, according to Holley, are finished with their deliveries by 4pm M-F.) I will not be returning to this store - not like I don't have dozens of other options. I totally agree with other reviewers (recent and going back as far as 3 years ago) that the staff are quite rude and unprofessional.
We have called and also walked into the store for information regarding parts and service. Each time we have been treated with rude service / parts people. They don't seem to care a bit if they help you or not. We were told to leave our number and someone would call back - NOT. Had to call back and then got cut off by the guy saying I won't be able to get a price until tomorrow. You would think they have some idea of cost since it's a typical 2 HP motor. Oh well, we've learned our lesson. three times of being treated the same - must be a store wide attitude!
I recently purchased a Britton pool table at the Family Leisure store in Olathe. Gary, the salesperson, knew the various tables extremely well. The table was delivered and installed within a couple of days by Michael Meade and his dad. The Meade installation team did an outstanding job!! They were very detailed and answered all of the questions that I had. I would highly recommend Gary and the Meade installation team.
I received great customer service at Family Leisure once again. I have have been shopping for hot tubs for a while and looked everywhere in town and online. Last week I went into see "The worlds biggest hot tub sale" expecting to see the same old thing. Well I was so impressed that I bought an Artesian hot tub that day. It was delivered and installed as scheduled and the delivery crew even had to do some extra work because I was not properly prepared. They helped me out of a big jam. I love my new tub! I also have 2 friends that have hot tubs from Family Leisure and they say the service has been great and they use their tubs all the time. I would tell everyone to plan on Familly Leisure to be your last stop while shopping hot tubs because they have the best stuff at the best price. I plan on going back to get some patio furniture this weekend because they have great deals on that now too!!!