5654 W Central Ave, Toledo, OH 43615
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Great Customer Service, Love the fact that they pick me up at home to get my rental and drop me off at home as well so I don't need another driver since I do a lot of renting for business. It would be very inconvenient to have to rely on someone else all the time. They always make sure I have a car that suits what I need, have it clean and ready to go.
The cars are nice, the service is horrible. I have to keep going back here since it's a corporate account but if you can avoid it do so. Their reservation system does not allow them to pull up your information when your booking so you have to repeat over and over again.
First I will start by saying that booked a car for the weekend with weekend special with unlimited mileage. So I was told after I rented it, I was wrong! Got car on Saturday had to keep till Monday . I was very unhappy with service will NEVER us them again. I have used this locate in pass with no problem this time is reason will never use this location again! Asked when I got the car if I have unlimited mileage (Ashley) sales rep states yes. I should have look at my paper work before I left. Sitting in the car at my destination thinking glad I have unlimited, to find out they gave me a different plan then I asked for to make my rate cheaper. Which it cost me more in the long run. All I wanted was weekend special with a standard car UNLIMITED MILEAGE! Another thing she was VERY pushy on getting their insurance made me feel uncomfortable. I told her I had insurance she insisted on seeing my card. I just want to let every customer know if you have good insurance DON'T buy in to their insurance, they are very pushy, even if you tell them I have insurance coverage. Finally to top off my experience with Enterprise Rent-A-Car Toledo Central I returned the car early, and asked them not to check till tomorrow so I won’t go over mileage was given a hard time. Finally after get mad I told them I am leaving it there I will drop key in box so they can log it in Monday. I will not be able to return on Monday because I work in morning. I thought with good customer service they work with you, usually customer is right. NOT HERE. So I would use another rental service not here.