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With the largest fleet in North America and a great selection of vehicles, Enterprise has it all. And, with more than 6,000 locations throughout the United States, Canada, UK, Ireland and Germany, we're always nearby. Pick Enterprise. We'll Pick You Up.
TollFree: (800) 736-8222
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Enterprise is a great company to use when you're looking for a rental car. The car I just rented at the Fort Lauderdale airport location was clean and appeared to be nearly new. The people I've interacted with were very pleasant and helpful. It was a good experience and I highly recommend Enterprise.
We rented from palm Springs airport location and it was GREAT! Have used Hertz and others in past trips to PS, Enterprise beat them all hands down. Very busy day but waited in line less than 15 minutes, sales lady was friendly, fast, helpful. Car we reserved 2 months prior was there, exact car no downgrade substitutions like Hertz does. Rate was exactly what was quoted online--no extras or surprises. Highly recommend and will use for future trips to PS area.
ZERO if it could be. NEVER USE THIS LOCATION. Horrible people! My car was hit and the place I went had me get a rental from here. They set it up at $25 a day. My husband went after work to pick it up with no problems. The car itself was nice. I returned it 9 days later and filled the tank. I probably drove it 150 miles at the most. At $25, I expected a bill of $225 or the most $250. My bill was $450. They charged me for the car at $25 a day, they charged me insurance which I would never agree to since I already pay insurance and they would cover me and then they charged for gas. None of which I agreed to. They told me we had to wait a few hours til a certain guy got in Alex Weber amd he would call us. Never did so I called there. He was extremely rude and said there was nothing he could do for us. I now called corporate and they said we have to wait 48 hours for a call back. My mistake was paying with my debit card. I didn't have the money to begin with for a rental but bit the bullet and got the cheapest per the auto repair place. I called them as well and they said they won't use them again either, I really hope that is true. I work do hard for my money and this type of awful business screwed me. In the end, this all comes from a rental uhaul that hit me and ran, come to find out too it was 2 guys that just robbed a store. I'm really upset and will definitely posted wherever I can about it. I'm going to the village of villa park as well. What a dirty business. And my husband is a firefighter down the street from them. Nice way to treat someone who would respond to your needs.
The Enterprise-Rent-A-Car office in Hudson, NY is a 5 star establishment! I have rented cars all over the United States for decades but I have never experienced the super high quality service which I have experienced at the Hudson location at 350 Fairview Avenue. At this time there are three employees there who will go so far out of their way to make sure you get the best quality rental car they can offer you at the lowest price. These men are Matthew Bertrams, Alex Sardo and Jamie Reed. Their office has been winning awards lately for the top quality work they provide and I am not surprised to see their beautiful awards at their front desk when I go to pick up my rental cars! If you need to rent a car in upstate New York, you really need to call these guys!
The employees, at Enterprise Rent-A-Car in Wilmington, Ohio, are incompetent. We rented a car from them, and they tried to cover up the dings, scratches and dents by not washing the car. If you can't identify where these damages are on the vehicle, by not washing it, then you can't document them on the paperwork. They attempted to blame us for the damages on their vehicle. The damages were consistent will a hail storm. They finally went back three rental customers and discovered that the damage was incurred from renters in Illinois. As a side note, the car smelled of cigarette smoke, but was classified a non smoking vehicle. Obviously, they don't hold hold their bad customers accountable, and blame their good customers for the sins of the bad ones. DON'T DO BUSINESS WITH WILMINGTON ENTERPRISE RENT -A- CAR. THEY WILL TRY ANYTHING TO BLAME AND SET YOU UP FOR WHAT SOMEONE ELSE HAS DONE TO THEIR VEHICLE!!!!!!!!
I reside in Brooklyn but have rented from this Enterprise location multiple times. The cost for the same vehicle closer to my apartment is much more so I do not mind traveling to this location for a rental. My most recent rental was on December 16, 2016 and I was very pleased with the selection and service given by Enterprise. I've rented from essentially all of the other companies and by far this company is the best one to rent from. I will be renting again from Enterprise soon.
This Enterprise location has a fantastic and enthusiastic team. They offer excellent customer service and are consistently courteous and thoughtful.
I have been a patron to this location for several months. Without fail, they have always 'picked me up and dropped me off' (as the commercial says). They are attentive of any issues I may have concerning my rental.
Keep an eye out for the specials on their website by signing up! They have all kinds of goodies. It keeps me interested in renting from them.
Re: Location Enterprise Rent-A-Car
940 MOTOR CITY DR
COLORADO SPRINGS, CO 80905-7309
Upon renting a car from Enterprise, in Colorado Springs, Colorado, on March 14, 2014, Keith, the manager had his employee continuously harass me, holding me from leaving for about 15 minutes, attempting to intimidate me into buying the optional insurance of which I repeatedly told the agent I had insurance for the rental. I got a credit card, specifically, for its insurance of car rentals. The card’s terms state they will not insure a rental car if any other insurance is purchased. I had to tell them this, repeatedly, when I finally asked them how many times do I have to say this. They pretentiously kept arguing, “I don’t want you to be not covered.”, ignoring what I had told them. Enterprise had been my preferred car rental company until this incident. This had never happened to me before anywhere in the country with Enterprise or any car rental company. I believe Keith singled me out for this harassment because I am not white; other customers were not being treated this way. This racial discrimination is consistent with Colorado’s attitude toward non-white people, and I have never experienced racism in any other state until I moved to Colorado. Perhaps, this is not just Keith’s discrimination toward non-whites, but it is the policy of racial discrimination with Enterprise nationwide; as with his employee, Keith was just doing what he was told to do.
Linked Rental Agreements: dated 10/23/2016 & 10/26/2016
I have been using Enterprise on and off for many years and have always had good experience up until this last time. I rented a car at Newark Liberty Airport on 10/23/2016. It was having mechanical problems and on 10/26, I had to drive it to a different Enterprise and get a different car. I later found out that the extra airport fees were still being applied. It was also a much larger vehicle, not a choice I would have made, that only has been getting 17 miles to the gallon as opposed to the smaller car that was getting around 27. I had to return that vehicle and pick up a different one, a full size, that was confirmed and 45 minutes away from the location I was at. When I arrived, the car I was promised was not actually available and they told me I had to continue using the vehicle I brought in.
The overview: I was almost stuck on the side of the road due to near mechanical failure and was told I had to drive the first car to the Enterprise before it closed in 45 minutes. I was rented another car that was much bigger than I originally bargained for and had much less fuel efficiency. I was told that I could bring that second car back to pick up a confirmed vehicle only to find out that there was no vehicle for me to pick up. I wasted my time by 2 1/2 hours due to the extra driving involved of going to the third Enterprise and the returning to my starting point in rush hour traffic. What can you do about this?
We were sent over here from East Tennessee Dodge because East Tennessee was out of loaner cars. We were told that East Tennessee would pay for everything. Yet, as soon as my wife walked into the door, Enterprise asked for her credit card. When she asked why, they stated that they were going to charge us $1 and when we brought the car back they would give us that $1 back. I said I will just give you a dollar. The girl behind the counter then said that they have to have a credit card on file – which was odd given that they already had East Tennessee’s credit card on file (there was no need for them to have ours as well). The girl then stated that it was their policy. I guess they have to have two credit cards on file.
Needless to say we didn’t take the rent-a-car. If East Tennessee didn’t pay them, that was between them – should have nothing to do with us.
In my opinion, this is just another company looking to rip people off. I will NEVER use Enterprise – EVER! I personally believe that they just think their customers are too stupid to know any better and that is a company that I will never give my money to.
My wife and I rented a car from Enterprise Rental at 2221 S Cobb Parkway in Smyrna GA on Friday, May 27, 2016. The charger adapters were not working and our GPS died in the middle of our trip causing great stress as we were not familiar with GA traffic. I left a note in the car explaining what happened and the manager, Rich, called me on Tuesday to apologize for the inconvenience and to ask how he could make it right for us. That's what I call excellent customer service. We will definitely use that location again. I commend Rich for his excellent customer service.
W & P Gallman
Renters: Ensure you call way ahead if you need a car rental, this is not the place for last-minute car rentals.
Enterprise Calhoun: Perhaps you should keep more cars available? Wouldn't the pros out-weigh the cons on that?
Gem of a Guy in Enterprise: I'm sorry you were busy, but, everyone who works a job is busy. This gives you no excuse to give adequate customer service. When you work in the public, sometimes a nice word goes a long way. (I'm a nurse, I live in constant rush and people...it is possible to be nice and give adequate, even exceptional, customer service AND complete your job).
I will in no way recommend Enterprise Car Rental company. I rented a car for 14 hours picked up in Milford CT on Nov 17th and dropped off at Bradley Intl. Airport in Hartford Ct on the 18th at 5:00am.
They do an inspection for damage when you check out and check in which is great and I was told at both times car was fine.
Week after rental, I get a phone call from area manager telling me, he is calling due to my dispute of damage to the hood. I told him he must have me confused with someone else as there was no damage, I was not aware of any damage and further more I was told car was good after car rental agent inspection. I was given my receipt and told to have a great day. So again he says, so you are disputing the damage? I said how can I dispute something that never was? He hung up and week later I receive a letter stating I am responsible for damages to the car.
I called the damage control department in Kansas City to discuss the matter and explain exactly what I am saying in this review only to be told there was nothing that could be done and I was responsible!! How can I be responsible for damage they said occurred? I told them they should check their surveillance cameras when I brought the car back to see if agent brought so called damage to my attention? No response to that one.
Be careful of this company people!! If there was damage don't you think there would be a form filled out stating the particular damage and given to me before I left? So now we need to take pictures of every inch of the car you rent from this company to protect yourself? Unreal!!!
In 30 years of renting a car from National, Avis, Hertz not one issue.
I made a reservation for while my car was being repaired and I guess they are total space cadets and forgot about my reservation because I was told they rented out all of their cars! reservations are made for a reason. I waited an hour more than I should have to get in a car. Seriously bad service!
The Grove City Ohio Branch Manager (ROBIN DARR) is rude, unprofessional, and has no business being in customer service or management! I had been renting a vehicle through Enterprise for two months. The first month was covered by my insurance company, the second month I had been paying for. I talked to several Enterprise associates, including Robin, to let them know that I would continue to rent the vehicle after the insurance payment stopped and that I would cover the cost personally. Enterprise has been making regular withdrawals from my bank account to cover the rental expense of the vehicle in the second month. I received two phone calls from Enterprise in two days. Both times I was in meetings and unable to answer the calls. Within 35 minutes of the second phone, I received a very nasty email from Robin at Enterprise telling me that he had reported the vehicle as stolen. I explained to him everything that I’ve included so far in this complaint, and that I still needed to rent the vehicle for a while longer. He continually cut me off in conversation, told me that it “wasn’t his problem” that I still needed the vehicle, and that he was “repossessing” the vehicle from me. I asked to speak to his manager, and he refused to let me do so. He informed me that I couldn’t talk to anyone else until the vehicle was returned. I have informed Enterprise on several occasions that I need to continue renting this vehicle. I have been paying to rent this vehicle. I do not appreciate being made to feel like a common criminal who has “stolen” a vehicle from Enterprise without any payment. I do not appreciate the lack of respect shown to me by Robin. I do not appreciate the nasty, threatening, and condescending email that I received from Robin. I am shocked that someone with such little professionalism is in a leadership position with your company. I will never rent from Enterprise again, and I will share this experience with anyone who will listen – to warn them against renting with Enterprise.