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11/15/2010Provided by Citysearch -
I joined this gym since my company offered a corporate rate and it’s next door to my office. The gym itself is nothing special. It looks nice from the outside but inside has pretty outdated equipment and is somewhat outdated overall. I will say the attendants in the locker room are really nice and I like them. The personal trainers on the other hand are pretty much vultures. Honestly, offensive, rude, vultures…some of them are pretty skeivy too…. and by some of them I mean most of them. Basically, I would steer clear of your free training session when you join unless you want to be told that if you don’t want to buy a package (which mind you is hundreds of dollars) because you cant afford it (sorry, I really CANT afford it), you have no values, don’t care about your health, are sabotaging yourself, are going to die young and it’s all your fault. I am in my mid20s, have worked out 4-6 times a week since I was 16 and am extremely conscious of every single thing I put in my body (which includes the fact that I’ve eaten fast food maybe 3 times in my life). I was offended, felt pressured, uncomfortable and have basically told off 3 different trainers and 2 managers trying to sell me a $400 package… and I am a really non-confrontational girl. I’ve worked out at many gyms including NYSC and equinox as well as all the trendy classes around the city like physique57, Core, and Soul Cycle and have NEVER felt so offended or disrespected anywhere. Spend your money elsewhere… Since I’m being honest, especially considering the equipment is rusty and classes are mediocre.
04/09/2010Provided by Citysearch -
I go to the 23rd St. club and the new one on 21st. I prefer 23rd because they know me and I know them. The new club on 21st is beautiful, but the pool isn't open yet.
I get massages there regularly. Can't beat the price and the massage is excellent. Go to Gladys.
I like that the staff has been the same for years. Good group of guys there.
12/07/2009Provided by Citysearch -
I am not bitter I am simply putting the truth out there. They will rip you off financially and tell you to call someone who cares. Heidi Krebs is an awful business woman and ruthlessly does whatever it takes to save a penny or steal a penny in my case. The equipment is always sweaty, there are LONG line the entire duration of their business hours, the manager I dealt with at the midtown location was a total creep. Also, the little equipment they do have is outdated. I am now very happy at NYSC and am just going to forget I ever dealt with those sinister con artists. Do yourself a favor and go somewhere else.
09/16/2009Provided by Citysearch -
The 56th Street location stole my bicycle lock. I returned from Labor Day weekend to find a sign posted over the bikerack outside saying they will clip locks left overnight, and my lock was gone, leaving me standing there foolishly in the middle of midtown with a bicycle and no lock.
I have been a member of the NYHRC, and have been leaving my lock there overnight, since 2004. I commute to midtown by bicycle, and shower at the gym.
When I reported the theft, the manager on duty simply shrugged and said, ""We are not responsible for locks."" It is one thing to disavow responsibility for locks; it is another thing to clip them.
I am now canceling my membership. Be forewarned: it is an arduous and expensive process. You cannot cancel in person; you must send a registered, certified letter to headquarters 30 days before your next ""collection date."" The $350 annual locker fee I just paid is non-refundable.
Between the non-refundable locker fee, the lost bike lock, and the useless extra month, I'm out more than $600 to the New York Health and Racquet Club. I cannot recommend joining them. There are plenty of other gyms in the area.
01/10/2009Provided by Citysearch -
These people are greedy.
This week I went there with a guest and they charged me $20 for my guest although I am supposed to get several guest passes each year and have never used any.They said they would reimburse the $20 if I can get them a guest pass within 7 days. From where ??
I immediately canceled my membership. Avoid this club. Priority is the money not the client. Go to equinox, LA sports club etc...
11/17/2008Provided by Citysearch -
This place has the most rude and unprofessional staff I've met in about 12 years of going to the gym. Definitely not upscale at all. And the worst of them is the floor manager Danny Kavaldo who must truly believe he's some kind of a rock star and acts like he's doing you a favor by letting you work out at his gym. Oh, and they're all buddies, so don't even try complaining.
Before joining, do yourself a favor and try discussing the contract or something with these people, just to see their attitude... I've been a member at various gyms and, as far as treating their members goes, this is by far the worst.
05/23/2008Provided by Citysearch -
A member for 2 years. I love to be able to use any location around the city. Some locations are better than others. 23rd street is the most complete and it tends to be clean, but is decaying: showers are broken more often, and the locker rooms and bathrooms in general show signs of heavy wear. 23rd is also overcrowded: often at weeknights you will have to wait for a locker, wait for a long while for cardio equipment, and for a turn to take a shower.
In general I like the convenience of the different locations and to have pools available even if they are small, classes in all locations is a plus too, staff seems efficient. As a basic gym this is all good. But certainly do not get a membership for the extra-offerings. The biggest letdown so far has been to find out they mislead in their advertisements.
We went to check out ?private beach? last summer: There are a few nice clubs that are located in the same area so you are not alerted right away. When you get there, is actually a hidden driveway behind a bigger club. The attendant informed us the price fee and emphasized on the no-reimburse policy once you pay. We joked with him: Is there something we should know? (we were being funny). Well, he says, let's us say that the gyms in the city like to exaggerate.
He finally let us go inside and decide before paying. The overall area of the club is very small, is extremely crowded and not clean. The pool is clearly for kids and family play. Loud radios and food everywhere. The beach is just a tiny stretch (8-10 meters), just a small section of sand. Strong fences at both sides.
I am surprised nobody has mentioned this in any reviews. The attendants said they were used to people coming from the city and getting back angry at finding out.
Now I see all these signs and the big size letters saying BEACH, and it feels pretty bad they can go ahead and use this as a hook for sales.
05/20/2008Provided by Citysearch -
Everyone here is complaining endlessly about the cancellation policy... I was a member here for a year and a half and had absolutely no problems. The only reason I left it was because I moved to Brooklyn. Anyway, when I went to cancel my membership, the girl at the front desk explained the reasoning for their cancellation policy it made perfect sense. They have you send your cancellation form registered or certified mail so that you have proof that you sent it. If the staff were as ""shady "" as all those below seem to think, I certainly wouldn't want to leave my cancellation form with them, just in case it accidentally ""falls behind a desk"" etc... Also, I appreciate having the reciept of my cancellation form, b/c then headquarters can't claim it was lost in the mail.
I do agree that its a bit ridiculous that you have to send in the form 30 days in advance, but that's my only complaint with the cancellation process.
About the gym itself, I found the staff to be competant, not stellar, but overall polite and accomodating (A general note on that - I've found that if you approach people with a smile they'll almost smile back - I have to wonder if perhaps some of the complainers below might have deserved to have some attitude dished right back to them). The sales guy and personal trainer I spoke to when I signed up seemed a bit pushy, but I'm guessing they work on commission. The gym got a bit crowded in the early evening hours (5-7ish), but I tried to avoid those times (proactivity works so much better than complaining on a message board ;-)) The equipment, main floors, and locker room were all clean and well maintained.
Overall I had a very pleasant experience at this gym. A few things could be improved here and there, but isn't that true of almost all places?
05/16/2008Provided by Citysearch -
why they are listed as almost 5 stars on citysearch is beyond me considering those other reviews I read. I had totally the same experience with their ""no commitment"" cancellation scam. In fact, I was told that I can sign up by telephone - I just had to give them my credit card number and they would give me a membership card. I had initially wanted to freeze my account but was told that they would continue charging me until I unfroze - at that point, I decided they were being dishonest so I told them that I would just quit being that I was a ""no commitment"" member. That's when they tell you that you have to mail in the cancellation form by registered / certified mail - you can't drop it off at one of their gyms or at their HQ or send it by email.
Also, their facilities are generally awful. The only ""nice"" gym that they have is on 23rd Street. I tried a couple of the other ones and they are complete DUMPS. One of the ""yoga instructors"" that they had was a chubby, older man who couldn't even do downward dog himself (he was not a substitute but a regular instructor). After having us do some basic stretches, he had us do kinda ballet/dance steps. It was the WORST yoga class I've ever had - and not much of a dance class if that was what he intended.
05/06/2008Provided by Citysearch -
Where do I begin? For starters they oversell trainer packages. When you're signing up in the office the trainer happens to coincidentally appear at the same time and he/she won't take ""no"" for an answer. If you don't pay for training sessions don't even think about asking the ""paid employees"" any questions regarding anything related to the facilities. The locker rooms are gross and smelly. The swimming pool is the size of a tub. The final straw is the cancellation policy... I signed up as a ""PAY AS YOU GO"" member; which sounds like once I wanted to discontinue my membership I should have been able to cancel, right? WRONG. This is the reason for the title of my review: they give you a ""ELECTRONIC MEMBERSHIP CANCELLATION AFFIDAVIT"" which means you have to send in a request to cancel your membership via registered, certified or next day mail. On top of that the letter has to be received 30 days before your next billing cycle begins. They'll continue charging your card until your cancellation is processed; and this takes at least 1 month. You sign up in person with no strings attached, but you've got an easier time getting a registered hand gun in New York than you have to cancel your ""GYM MEMBERSHIP."" CHELSEA PIERS or REEBOK is a much better choice than this piece of s@#t gym.
02/23/2008Provided by Citysearch -
New York Health and Racquet Club has a borderline criminal scam whereby they force you to go to e location IN PERSON, pick up a cancellation form, then send it back by certified mail 30 DAYS before your next billing date in order to cancel. That's right. You have to pick up a form in person, but you can't drop it off: it has to be sent registered mail, and if it arrives less than 30 days before your next billing period, you'll be billed again. And that's just for the ""No Commitment"" cancel anytime memberships. If you have a 2 year membership, you need to provide a medical note stating that you're handicapped and can't work out.
See ripoffreport for more
11/08/2007Provided by Citysearch -
I've been a member there for 3 years... the location is amazing - very central, amazing size room, good equipment, yoga rooms, pool, the works. I mostly use the pool. I would highly recommend it if I felt good about the way they manage it. The front desk always has people who are not very well trained, the pool always has the wrong temperature (either too hot or too cold, mostly the latter), and the water is always opaque i am not sure what they do with the chlorine to mess it up, when there gets to be a line the life guard has no clue what to do or how to keep a waiting list because there is a new one changing every week and they have not sorted out the training. The lockers could be much cleaner. As far as the HRC chain goes, this is the best location. I've seen their others and most of them are in pretty bad shape. That said, i still go there, and i enjoy myself, but i feel it has so much more potential. check it out and make up your own mind, but look around for these clues if you care about the things i mentioned.
06/26/2007Provided by Citysearch -
I've been a member here for over 2 years, since I moved into the neighborhood. I actually live slightly closer to a competitor, but the guy who originally signed me up at 23rd street was extremely helpful and always around anytime I needed help or had a question. He greeted me by name . it just brightened my day to be treated so enthusiastically personally, and with such care. Then they transferred him to another club for some reason and it's been going downhill ever since. To this day I don't know why they did it and can't get a straight answer from management ...now the whole mood of the club has changed. I know it might seem silly but its such a pleasure to be served by people who are so good at their jobs and clearly love doing it..
06/24/2007Provided by Citysearch -
Most of NYHRC gyms are old and dirty. They do have some nice equipment but its too close together. The locker rooms are crowed and rundown. BEFORE YOU BUY WALK THROUGH the gym, open the lockers and test the showers and equipment. Ask for a 1 day pass and then go at peak hour. Don?t fall for their high pressure sales pitch. Showers are in basement, toilet and lockers on 1st floor, gym on 2nd to? Staff is not helpful and trainers are useless. DO NOT TRUST THEM AND GET EVERYTHING IN WRITING. Tour all the NYHRC gyms you may use before you sign.
08/02/2006Provided by Citysearch -
Nicely designed and relaxing gym. However, the treadmills are not of the best quality (Nordic Track) with the exception of the three Nordic Track Incline Trainers that can be adjusted to a 50% incline. The ellipitical machines are older versions of Life Fitness. The mens locker room is not well maintained and needs to be renovated (wooden lockers and benches are peeling and need to be painted or replaced).
They have recently opened a new club on Cooper Square which is also nicely designed with some unique equipment such as the Nordic Track Incline Trainers and new Life Fitness Treadmills. However, their elliptical trainers although new are not very good (Nordic Track brand) and their free weight training area and mens locker room is very tight and uncomfortable. The music played in this gym is of poor taste, extremely loud and frequently overwhelming interfering with getting a good workout (unless one wears an I-pod to block it out). Truly unfortunate that the staff is not receptive to playing more appropriate music or at least lowering its decibels!