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Amazing product and service. Everyone said go to Costco, but I wanted a wood casket (somehow being in a metal one seems claustrophobic to me....) but Costco's wood caskets appeared to have quality issues so I went in search of another option. Divine had a wide selection of wood caskets, both hardwood and veneer. With a flawless BBB record, which I confirmed, I placed my order over the phone and got a confirmation phone call that the casket would be delivered the next day between 12 and 1, giving me the option to arrange to inspect it if desired. I next got a call when it was delivered. I confirmed this with the mortuary too, who confirmed the casket arrived and was suitable for the service.
The casket was very beautiful (we got the Franklin casket - it looks black online but was actually a nice dark rich brown/red color. While described as a matte finish, it looked satin to me. It was really nice and couldn't be beat for the price. ).
I couldn't speak more highly of the value and service provided.
We purchased the Cherry Veneer Casket in April 2010 for $1,250 with CA tax and delivery included. The casket was delivered the day after we ordered it to the Redwood City mortuary as promised. The casket was actually more impressive in person than the photos. The casket was finished in a very high gloss lacquer. From the pictures on the website it looked like there would be more grain of the wood showing, but in person there was hardly any grain showing, only a very deep lustrous finish and in everyone's opinion looked great, and was set off by the antique brass hardware. It had two ribbons of rope style trim, one one on the lid and one near the bottom which was very classy as well, and this detail was not shown in the photos. I'm sure the mortuary would have charged about $4,000 had I ordered a comparable casket from them. Order in confidence from this company. Highly recommend the cherry finish as well. We were extremely pleased, that's why I'm taking the time to write this review.
When my sister suddenly passed away in a car accident, all of us were in such sorrow, I felt so lost. I stood up to be the person incharge of the funeral, because I felt I needed to be busy in order to cope with the pain I felt. Now that I think back, I tried to be strong so I wouldn't fall apart. Instead of crying, I found myself irritated easily, and upset when things were not going right.
I had some problems while doing the funeral arrangements, and things were not going very smooth while finding a funeral home. At this point I was feeling negative about everything but yet wanting everything perfect for my sister. When I was online reading articles about the process for funerals, I came across Divinecaskets.com. I went to their site, and saw the casket I wanted, and noticed the prices to be much cheaper than what the funeral home was offering.
I filled out the order and at check out, it said my card was declined. I was upset because here again things weren't going smooth. I called Divine Caskets, and they told me someone will call me right back. To my surprise I recieved a call back in about 1 or 2 minutes. Can you believe that? Never had someone call me back so fast :-)
I think the person's name was Eden. He called me and being al frustrated from all my own problems, I explained my situation in a rude manner like a B----. Eden instead calm and gentle helped me through one step at a time, and it turned out it was my fault. I put in the wrong code. Although I was talking rude at the beginning, he actually apologized about trouble I went through. Something brought me back to my senses and I apologized and explained my terrible day, and Eden was so patient, calm, gentle, yet professional. He assured me that the casket will be at the funeral home the next day, and he would have the driver contact me an hour before he reaches the destination. The next day I went to see the casket and it was beautiful! Better than the picture on the site. About an hour later, another person from Divine called just to make sure everything was alright.
Now that I think back, although I called Divine Caskets only to purchase from them, I not only recieved a great casket, but after speaking with Eden, and feeling assured everything would be fine, I believe everything really started to go smooth, and I was able to put all my attention to saying my farewell to my beloved sister in a beautiful casket.
Divine Caskets was reliable and delivered the casket promptly. I made my decision on using this company based on its high ratings from Better Business Bureau. Divine Caskets has earned my trust and I had referred this company to others based on their excellent customer service and great quality caskets. I found their prices are much lower than what other traditional funeral home are charging.