Asheville, NC 28804
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05/19/2012Provided by Citysearch -
I was looking for a discontinued design from Bernhardt and through the internet came across Rhonda and Design Doctors. I am very particular about the furniture I buy and was very impressed with the pricing and outstanding service I received from Rhonda. She is extremely knowledgable and sent me photos and suggestions right away for review. I found exactly what I was looking for at an outstanding value. I couldn't believe how quickly my delivery arrived to the Midwest and her team members were so professional. I will certainly contact her again in the very near future for additional purchases and highly recommend her company.
05/06/2012Provided by Citysearch -
Wow! My new Martha Stewart bedroom (poster bed, dresser, night stand and armoire) is beautiful!! I had a very positive experience with Rhonda and Design Doctors. I found the site online and even though I have ordered furniture online before, I am always hesitant to purchase something sight unseen and not from a local store. I was not disappointed and love my furniture. It arrived in oerfect condition. The delivery crew was pleasant and very conscientious during the move in. They were careful with the furniture and took precautions to protect my floors as they moved this very heavy and bulky furniture into the house. No problems here and I would recommend them to others. You can't beat the prices.
03/16/2012Provided by Citysearch -
UPDATE: Finally received my table, with no notice and no followup from Rhonda. This is typical of her poor level of customer service and care. Probably why she has the lowest rating BBB gives. I was then pressured to remove my negative review--which I won't. It should not take nine months and the threat of a lawsuit to get a piece of furniture delivered. And just a note of caution--don't expect any help from her husband, the dentist Dr. Lestage. When Rhonda wouldn't return my pleading emails and phone calls, I called him...and he wouldn't even take my call! These are bad people. I would ingore all their glowing reviews that have ""Divine!"" in the title...my guess is they write them themselves.
I am waiting for Rhonda to reply. She shipped me a Martha Stewart table about a month ago. I was replacing one damaged by a film crew and I told her clearly and specifically it had to be new and unopened and not in any way damaged or ""used"" in her staging business. She PROMISED me it was, and I have the emails to prove it. It came damaged, scratched, with leafs that didn't even fit, and with hardware clearly removed from the underside of the table! In other words, it had been opened, used, and abused. I sent it back and expected her to refund my Pay Pal account since she said it was her ""last"" table of that type that she had in stock. Imagine my surprise when she told me she had four more! She said she would ship another one right away. That was over a month ago. There have been no follow ups, no phone calls, and of course no table. Two weeks ago she said the delay was due to the ""furniture show"" in High Point, and promised the table would go out ""right away."" Again, a false promise; no table came and there was no followup. I emailed Rhonda two days ago and have had no response. Now I've told her to reply by tomorrow or to refund my Pay Pal account. I'll re-report tomorrow to let everyone know whether I have to escalate this further. There are other warnings about her on other sites...I should have heeded them.
UPDATE: I gave Rhonda one last chance to make good on my table. She promised delivery by the end of February and lied again. Now I have to file with PayPal for my deposit to be returned. Do not believe anything this woman says. She has zero ethics and is a serial liar. Ugh...frustrating...
03/09/2012Provided by Citysearch -
I purchased a Dining Group from Rhonda and am thrilled with the entire experience. The price, the quality , the delivery were perfect from beginning to end. The follow-up and customer service made for a divine overall experience. The delivery men were respectful and careful in my home, and made me feel at ease.
I will use this company again and recommend to everyone!
12/14/2011Provided by Citysearch -
Hi everyone, I purchased a BEAUTIFUL Bernhardt bedroom set from Rhonda and it was delivered this past weekend. I literally stepped out on faith and was not disappointed. Not only have I purchased an item this big without seeing it in person, I had to meet all the expectations of my husband. Rhonda said the set was beautiful, but I tell you it is GORGEOUS!!! He said he wanted the armoire and she has that too! She had everything we needed an even more. She has a client for life and both my husband and I look forward to working with her in the future. She is very high spirited and a great source of information. She has a talented team that was very professional. It was delivered brand new... Thanks so much!
11/19/2011Provided by Citysearch -
I purchased a bedroom from Rhonda and it is perfect. It was an easy process and I would purchase again. I love my bedroom! The item was as described and in perfect condition. She was available for me to speak with her when I had a question about what to use for product to clean my new furniture, great insight and helpful hints.
I just wanted to make sure I gave a ""shout out"" of great service, great price and great furniture - sometimes all you get to hear are negative BUT my experience was positive!
Rhonda is a wonderful resource to me and to anyone ordering from her - I would recommend her with a great big YES! She is my personal shopper and design diva! Thank you!!!!
10/24/2011Provided by Citysearch -
Currently taking Rhonda Edwards to court - purchased a bernhardt Martha Stewart bedroom set (3200 including delivery)- item came as described however it was missing hardware. I have attempted for over 6 months to get all the hardware delivered, she kept blowing me off, not returning my calls and finally when I asked for her to purchase the furniture back she agreed then stood me up. Do not for any reason pay for anything until everything has been delivered, right down to the last handle. I currently sit with an incomplete bedroom set I can't sell and she won't make it right. Please feel free to contact me directly - it's too much money for furniture which doesn't come with all parts and you can't replace the 1-4 pieces missing. cherishnortje at gmail
UPDATE: After hiring an attorney I was finally able to recover the last of my order about a month later. I did finally get everything but not without paying the price of threatening litigation.
I have been looking to complete a bedroom group that was discontinued. I know I should have purchased everything at once, but did not have the available funds at the time. When I did have funds to complete - I could not find the group anymore. I panicked and starting searching the web for my missing pieces, which were not to be found. Instead, I saw a listing from Rhonda and contacted her and asked for help. I purchased a dresser and mirror to complete set - was so thankful I found Rhonda for she did not have the pieces -but she found them for me! Not only was the price right - the quality and service was perfect! So my comment is easy, perfect ,great quality and customer service - will work with this company again and recommend to anyone that asks! The delivery guys were also wonderful - they were respectful and a delight!
First time purchase via Internet, other than books from Amazon - and this experience exceeded my expectations. They made me feel comfortable from beginning to end with phone calls and email to stay in touch and give progress reports for delivery dates. I purchased a sofa, 2 chairs and while I had not seen the pieces in person, I was directed to a showroom to view and sit and yes, I even laid on the sofa to get a feel for it. What I did not do was pay the showroom price. My cost working with this group was about 40% less than the retail. To top it all off with great service ...they even moved my old furniture out, to place the new furniture in a different way that makes my room look larger - WOW! Love my new great room. Can not say enough nice things, but want others to know my experience exceeded my expectations! I am looking for a new Dining Room and I know who I am going to call for my major investment!
05/22/2011Provided by Citysearch -
I had purchased a full bedroom set from The Design Doctors a few months ago. I had worked personally with Rhonda, who provided me with phone calls and emails to keep me up to date with my order. The delivery team that came to install our furniture was quite courteous. I will admit that there were a few unforeseen issues that arose, however they were beyond the control of both myself and the Design Doctors. Even though these issues came up, Rhonda was able to work with me and make sure that everything was ok. I was a bit skeptical at first since I had never heard of the Design Doctors before, but I will definitely recommend them in the future. My wife loves her new bedroom set, and we have the Design Doctors to thank for it!