Customer Contact Services (CCS) has been providing telephone answering and call center solutions since 1972. Privately owned and operated in Minnesota, CCS has several satellite offices located in Illinois, Alabama, and Texas. This advantage provides us with multiple options for partnering with companies nationwide. We are diverse enough to provide the feel of a local presence in your community while still being able to handle complex, high volume business solutions. CCS exists to help businesses provide exceptional customer care in a highly productive and economical fashion.
We offer CUSTOM communication services to companies both large and small using state-of-the-art equipment and software. We can be simple or sophisticated depending on your needs. The services we offer are Inbound, Outbound, E-Services, Data Entry, and Fulfillment using Custom Reporting Technology, Custom CRM, and Software Solutions. Our attention to detail is what makes us stand apart from the competition. Our turnkey solution allows us to make available to our customers a dashboard style representation which allows you to navigate from the big picture to a single call. This includes real time statistics, auditing, and 100% customizable reporting with the level of detail based on your requirements.
Every company has unique customer service needs. We will work with you to make sure we understand any specific instructions you provide for handling your calls and dispatching them. Customer Contact Services combines attention to detail and well-trained agents with the latest technology to ensure we represent your company well and become a seamless extension of your business processes.
CCS offers the following solutions to meet your business needs 24 hours a day, 365 days a year. We pride ourselves on being HIPAA Compliant (Health Insurance Portability and Accountability Act) and we adhere to all the JCAHO Regulations.