Crystal Springs Water
No coupons available
Signed up at Costco. Delivered dispenser 4 days later, but brought wrong kind of water. Brought "Purified" instead of "spring water". They were supposed to redeliver correct water 3 days later, but didn't. It is now 4 weeks later and 5 or 6 phone calls and still NO WATER! Customer service line continued to tell me I was scheduled for delivery but NEVER GOT A DELIVERY. Was told several times that the branch manager would contact me but NO ONE EVER CONTACTED ME. Had to pay rent for dispenser and had to pay a "fuel surcharge" for delivery even though they never delivered me what I ordered. I am fed up with dealing with this company. Canceled my contract. (Chattanooga, Tn)
If a zero star rating was an option here that is what I would be choosing. My family and I have been with Crystal Springs Water for probably about 6 months now. The last 2-3 months i have had to call every other week, when we received out delivery cause it was always wrong. We either didn't receive enough bottles or our empty bottles weren't picked up, or they were leaving more then we were scheduled for and then billing us extra.
On top of their branch managers and drivers not having a clue as to how to do their jobs correctly, the supervisors at the customer care phone number provided don't ever have a solution and show very little remorse when dealing with an issue that is so clearly the companies fault. I would call and be told that my order would be corrected within the next 2-3 days when the delivery driver would be in our area again and it NEVER was. Not once did these people actually show up when they told me they would.
DO NOT HIRE THESE PEOPLE.
Crystal Springs in Louisville, KY is great. I have no issues at all. Drivers are beyond nice, they also give my dog a treat every time they come. I was told in the beginning that i would be delivered to twice a month by a rep over the phone. The next the manger calls and apologizes and says we only service this area once a month. Gave me some free water for the troubles. Just glad that i have crystal springs in Louisville. Highly recommend them here.
We got information about Crystal Springs from one of our friends. And we were satisfied for the first month or so.
But after the first month, we were made to regret our decision to go for crystal springs.
Once a month, delivery person would keep a can outside the door and just leave. They wouldnt care to knock the door to collect the empty cans or even the weather.
This month is even worse. We called atleast 10 times asking for delivery and every time we were promised for next day delivery. Nothing happened.
This is probably the worst water service in Dublin.
Never ever go for crystal springs.
We had been customers with DS Water for over 10 years and for most of that time things were manageable. Delivery dates would change and so would drivers but usually we got our water in the right amount on the days they told us they would be there...until the last couple of years. Then because of husband's age (75) and bad back & heart requested that our order be changed from five gallon bottles to three gallon bottles which are easier for him to handle. Then the missed deliveries started or they would leave five gallon bottles instead of three gallon, their excuse was lack of three gallon bottles available but they would give us a "special" rate to take the five gallons. Told them unless the special rate fixed husband's back and heart wasn't interested and please cancel our service...which they did, but we have been waiting since June for them to come pick up the four three gallon bottles we have and refund our deposits. My husband has waited up to half an hour without speaking to a CSR and has even flagged down local driver at Walmart to try and get these bottles picked up. I managed to get to speak with someone who promised they would email manager to have the bottles picked up and one week later they still sit on my porch waiting for someone to get them. Very disappointed, but not surprised.
They have the worst customer service I have ever experienced. From delivery to billing this company is totally incompetent. I had service for over a year and was late 1 month due to a billing error and was put on hold. No notification other than I did not receive water for a month. When I requested cancellation there was no effort to keep my business. Jeanette had the worst customer service skills I have ever experienced.
BEWARE! THEY GET 0 STARS... BUT I HAD TO CLICK ON A STAR! I placed an order through Costco for a dispenser and water delivery. They never showed up on the scheduled date! When I called I was told I was rescheduled for the following week. They openly admitted that mgmt. does this without notifying the customers! I agreed to give them one more try & scheduled a delivery. NO One Showed Up! I didn't call, cause it wasn't worth my time. To my surprise , a week later DS, calls asking if they can deliver water two weeks from now. Deliver water... You didn't deliver the dispenser! Their excuse - we are 30 days behind on our orders. The CSR was understanding, she stated she hears this same complaint everyday, She stated DS submits the complaints to COSTCO. - sure they do...haha! I placed a complaint with Costco, - I hope they drops them immediately and welcomes in another water service. This is not good for Costco's rep either! SHAME ON YOU CRYSTAL SPRINGS /DS WATER!!!!!!!
Disappointed! The don't even reserve a star. It took forever for holding line. Always delay for delivery. The missed my delivery at August 29, I called them at August 31 twice to request same day delivery, they said they could not do so but will get it delivered next day which is September 1st. That's the point that really pissed me off: AT SEPTEMBER 1ST, THEY RESCHEDULE IT TO SEPTEMBER 6!!!! HOW COULD THEY RUNNING BUSINESS LIKE THIS!
Told them to stop the service for few months, still got billed for the bottles. Takes long time to talk to some one on the phone, even worst than the Comcast. Been trying to resolve the issue for several months now without any success. Every month I get a statement with a late fee yet no body contacts me regarding the disputed bill.
Do not recommend this company. Going to buy the cooler and bottles on my own.