Crystal Springs Water
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Crystal Springs in Louisville, KY is great. I have no issues at all. Drivers are beyond nice, they also give my dog a treat every time they come. I was told in the beginning that i would be delivered to twice a month by a rep over the phone. The next day the manger calls and apologizes and says we only service this area once a month. Gave me some free water for the troubles. Just glad that i have crystal springs in Louisville. Highly recommend them here.
over a year of service,,,never correct day or amount. 30 minute wait time on phone at least 15 times this year, I feel like I am talking to a recording that says "I will fix that"" I am sorry"" I will tell my manager" I will tell the route manager for your area" I have had up to 20 empties and 10 full because the delivery day changes for them, not me. "
Please do yourself a favor and do not use the company. Would rate a zero if possible. it is truely amazing in this day and age a company with such poor customer service and utter unreliability can remain in business. Over the course of a years time less 6 months of water was delivered on time. The other 6 times we sat with empty containers outside waiting for the driver to come at undetermineable time by customer service or anyone else at the company. So if you like empty 5 gallon containers sitting on your front porch as yard decorations, waiting 40 minutes for customer service to answer your call with you being hung up on half the time, and deliveries that no can tell when they are coming to your residence this is the company for you. otherwise, please do yourself a favor and look elsewhere.
Terrible customer service! I called this company October 2014 to get information on water filter service and after holding a while with nobody picking up to help me I hung up. I called again today to inquire about starting service and again, I held for over 5 minutes without ever talking to a human being and hung up. That is all I need to know to know that I do not want to do business with these people!! I would give a Zero if possible.
Horrible company, if you need water for your home forget this company. If you are not a business they will not treat you like a customer should be treated. Very poor customer service and route manager for resident. The wait for customer service on the phone is at least 35min, it does not matter what time it is 8 am or 4 pm same wait time.