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Crystal Springs® quenches the thirst of local communities through home and office water delivery services—available in 3 & 5 gallon, as well as single-serve, bottles—and water filtration services

Water delivery, coffee and tea for home and office

Business Description
People have been enjoying the great taste of Crystal Springs® water for over 90 years. Today, Crystal Springs offers a multitude of drinking water options—including Spring, Fluoridated, Purified and Distilled—that can be delivered straight to your home or office. With home or office water delivery from Crystal Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Crystal Springs water delivery professional will collect your empty water bottles for reuse and return them to Crystal Springs facilities to be cleaned, sanitized and refilled. Refreshing Crystal Springs water can also be delivered in .5 liter, 24 ounce or 8 ounce single-serve bottles, providing a convenient solution for those who like to stay hydrated on the go. Using the latest in drinking water filtration technology, Crystal Springs' Relyant® tap water filtration services—available in both convenient coolers and under-sink models—improve the taste and purity of your home or office drinking water. Crystal Springs' commitment to fulfilling your family and employees' beverage needs isn't limited to home or office water delivery; coffee and tea delivery with Standard Coffee® offers both batch brew or single-cup delivery solutions to your office or restaurant's employees and guests. Coffee and water delivery services are available to homes and establishments spanning our nationwide beverage delivery routes.
Hours

Regular Hours

Services/Products
Water Filtration Service, Home and Office Bottled Water Delivery Service, Coffee, Tea and Breakroom Supplies
Brands
Water types include Spring, Purified, Distilled and Fluoridated. Coffee services include: Starbucks®, Bigelow®, Folgers®, MARS Drinks, Swiss Miss®, Standard Coffee™, Keurig®, Green Mountain Coffee®, and International Delight®.
Payment method
debit, discover, visa, amex, master card
Amenities
Three and five gallon returnable bottles, one gallon, two and a half gallon and single-serve bottles, water coolers, water filtration, single serve and traditional coffee machines, coffee and breakroom supplies.
Languages
English, Spanish
Associations
International Bottled Water Association
Categories
Water Companies-Bottled, Bulk, Etc, Water Dealers, Coffee Break Service & Supplies, Water Filtration & Purification Equipment, Water Coolers, Fountains & Filters
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Coupons

No coupons available at this time.

Reviews

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Larry M.

01/13/2017

Overall

Crystal Springs in Louisville, KY is great. I have no issues at all. Drivers are beyond nice, they also give my dog a treat every time they come. I was told in the beginning that i would be delivered to twice a month by a rep over the phone. The next day the manger calls and apologizes and says we only service this area once a month. Gave me some free water for the troubles. Just glad that i have crystal springs in Louisville. Highly recommend them here.

Edith R.
Edited: 10/15/2016
Overall
Selection
Service

never got the order ordered June 172016 it is now July 7 2016
no answer on phone you just sit and wait

Suzy C.

10/15/2016

Overall
Selection
Service

over a year of service,,,never correct day or amount. 30 minute wait time on phone at least 15 times this year, I feel like I am talking to a recording that says "I will fix that"" I am sorry"" I will tell my manager" I will tell the route manager for your area" I have had up to 20 empties and 10 full because the delivery day changes for them, not me. "

Chloe G.

09/13/2016

Overall
Selection
Service

HORRIBLE customer service and unreliable delivery service! I would NEVER recommend their services. Only way to contact them is by phone and the average wait time is 1 hour! I waited on hold twice for an hour each time to be hung up on.

Robert L.

07/18/2016

Overall
Selection
Service

Today I received a call stating that they won't cover any damage their cooler caused my property.. They are the worst buyer beware.... Shady group of people!

Rhonda D.

03/15/2016

Overall

Fired. Never received my FIRST delivery. Rescheduled 3 times without my knowledge. Only able to speak to an operator. Will never use again. Actually never got use at all. Find someone else.

Vince P.

11/02/2015

Overall

Please do yourself a favor and do not use the company. Would rate a zero if possible. it is truely amazing in this day and age a company with such poor customer service and utter unreliability can remain in business. Over the course of a years time less 6 months of water was delivered on time. The other 6 times we sat with empty containers outside waiting for the driver to come at undetermineable time by customer service or anyone else at the company. So if you like empty 5 gallon containers sitting on your front porch as yard decorations, waiting 40 minutes for customer service to answer your call with you being hung up on half the time, and deliveries that no can tell when they are coming to your residence this is the company for you. otherwise, please do yourself a favor and look elsewhere.

Holly M.

08/19/2015

Overall

Terrible customer service! I called this company October 2014 to get information on water filter service and after holding a while with nobody picking up to help me I hung up. I called again today to inquire about starting service and again, I held for over 5 minutes without ever talking to a human being and hung up. That is all I need to know to know that I do not want to do business with these people!! I would give a Zero if possible.

Johnny O.

03/25/2015

Overall

Horrible company, if you need water for your home forget this company. If you are not a business they will not treat you like a customer should be treated. Very poor customer service and route manager for resident. The wait for customer service on the phone is at least 35min, it does not matter what time it is 8 am or 4 pm same wait time.

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