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Coach Connection USA

(1 Review)

(301) 966-0033

OPEN NOW
Today: Open 24 Hours
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"Let us take you there..."

General Info
Coach Connection USA specializes in competitive nationwide ground charter transportation rental. Coach Connection USA is simple, quick and affordable when you need a Charter Service for any occasions. We have wide range of coaches that can accommodate any group size small or large group transportation. We offer great value for your price and give 24*7 Customer Service. At Coach Connection USA there are no hidden costs and we are the only bus charter company giving total value to our customers. Each time you hire a bus with us we have great discounts to offer you.
Hours

Regular Hours

Services/Products
Coach Connection USA a division of Bus Charter Worldwide LLC was found with the specific need to offer our clients the most knowledgeable, up to date chartering experience out there. Our goal is to set our self apart from our competitors. The Coach Connection team is comprised of professional individuals who are ready to answer your most challenging charter request/questions with a wide base knowledge of the charting industry. Whether you are leaving from your office or home, going to the airport or for night out on town, we will offer you the safest, most reliable transportation every time! Your one-stop-shop for all of your chartering needs. Coach Connection USA specializes in competitive nationwide ground charter transportation rental. Coach Connection USA is a name synonymous with perfection; it is our mission to provide the safest, comfortable, most reliable chartering experience in the world. Our experience is our guarantee to make any situation manageable. There is nothing our staff of professionals cannot handle!
Payment method
paypal, amex
Amenities
Coach-quality reclining seats; Full climate control; Overhead storage; P.A. system; AM/FM Stereo with CD; DVD / VHS video systems; Clean and well-maintained; Always alcohol and smoke-free
Categories
Transportation Providers, Buses-Charter & Rental, School Bus Service, Bus Tours-Promoters, Transportation Services

Reviews

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Martha L.

05/05/2017

Overall

I booked and paid for a bus in November for an April school field trip. It took one week of phone calls and emails before I was sent a receipt of payment in full.
Seven days prior to our trip I emailed our itinerary as well as spoke to our agent on the phone, as my email went unanswered. The evening before we were supposed to leave I was emailed the name of the driver and her phone number.
The morning that another teacher and myself, along with 13 adults, and 39 students were to go to Carowinds for a field trip there was NO BUS.
We spoke with the driver and she gave us the number of her supervisor at NC Charter, with whom we spoke. He informed us that this is the 3rd time that he received a contract from this company with no payment.
We were unable to speak to anyone within the company for several hours, even though the website advertises being able to speak to an agent 24/7.
After several days of messages were left unanswered, I spoke with the agent I had been working with on the phone. He informed me that the process for reimbursement had already started and that only upper management could speak with me regarding my concerns.
Repeatedly throughout the week I was transferred to a voicemail for a manager and every time was given the message that the mail box was full and no longer accepting messages.
I eventually was able to speak a regional VP. I mentioned the lack of a bus as well as the lack of communication over the week. He took my information and said that he would START the process of giving us a refund. He said that he would call me the next morning. I did not receive a phone call.
In fact, I have yet to receive a single call back from anyone at this company even after emailing this information to the owner. We are currently in the process of seeking legal action against this company for full reimbursement of expenses incurred as a result of their incompetence.