Coach Connection USA
I booked and paid for a bus in November for an April school field trip. It took one week of phone calls and emails before I was sent a receipt of payment in full.
Seven days prior to our trip I emailed our itinerary as well as spoke to our agent on the phone, as my email went unanswered. The evening before we were supposed to leave I was emailed the name of the driver and her phone number.
The morning that another teacher and myself, along with 13 adults, and 39 students were to go to Carowinds for a field trip there was NO BUS.
We spoke with the driver and she gave us the number of her supervisor at NC Charter, with whom we spoke. He informed us that this is the 3rd time that he received a contract from this company with no payment.
We were unable to speak to anyone within the company for several hours, even though the website advertises being able to speak to an agent 24/7.
After several days of messages were left unanswered, I spoke with the agent I had been working with on the phone. He informed me that the process for reimbursement had already started and that only upper management could speak with me regarding my concerns.
Repeatedly throughout the week I was transferred to a voicemail for a manager and every time was given the message that the mail box was full and no longer accepting messages.
I eventually was able to speak a regional VP. I mentioned the lack of a bus as well as the lack of communication over the week. He took my information and said that he would START the process of giving us a refund. He said that he would call me the next morning. I did not receive a phone call.
In fact, I have yet to receive a single call back from anyone at this company even after emailing this information to the owner. We are currently in the process of seeking legal action against this company for full reimbursement of expenses incurred as a result of their incompetence.