Clarke Kent Plumbing
1408 W Ben White Blvd, Austin, TX 78704
Services: Air Conditioning Repair & Maintenance Service(s), Conventional Water Heater Installation, Conventional Electric Water Heater Installation, Drain Installation, Frozen Pipe Repair, Furnace Repair & Maintenance Service(s), Conventional Gas Water Heater Installation, Drain Cleaning, Backflow Preventer Installation, Boiler Repair & Maintenance
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We had a terrible experience with this company and would never use them again, or recommend them to anyone.
Our gardener pointed out a leak in the concrete on one side of the house. We called Clarke Kent plumbing and they came out to take a look. Not only did they take 6 hours to inspect the leak, they told us the only way they could figure out where the leak is is to use a "carbon machine" which would cost us $550. if they didn't find the leak, they would expense this. However, if they found the source of the leak, we would pay for this.
Desperate and admittedly ignorant, I said yes.
They went out to "buy" this machine, came back, and confirmed the leak to be in the bathroom sink. Then they said they would have to tear down the wall, run a new line, all in all it would cost $2000 just to open the wall and another estimated $10 to 15,000 to run the line depending on what they found. We were shocked.
Cut to: we called a leak detection company. paid $475 for them to detect a leak with hi-tech equipment. They found leak in our toilet sealant, gave us a video of the detection for our records, and said it would be an easy fix estimated around $200.
We called Clarke Kent and asked to be reimbursed for their misdiagnosis. They came, they made all sort of excuses, now they refuse to get back to us on anything. They asked for all our receipts and said they would get in touch with the company that fixed the leak to figure out what they did. In short, it has been months and still no response to any of our calls.
We feel they are totally incompetent at best, corrupt at worst. Beware before considering them.
They have a policy of not providing any range of repair cost on the phone, which is somewhat understandable....I asked the charges per hour for a plumber, do not give any cost per hour....technician comes out and gives a price based on a Book of Prices provided the company......company could have given this to me on the phone.....they don't charge you for the estimate, but when you have a problem, you tend to want to have it fixed when the technician comes out. Complaint is they DO HAVE A PRICING SHEET FOR THEIR REPAIRS, THEY JUST WON"T GIVE IT TO YOU ON THE PHONE, OR GIVE YOU THE BILLING EXPENSE PER HOUR FOR THE TECHNICIAN TIME. WILL NOT USE THE COMPANY AGAIN>
BEWARE of high prices and low service. After paying over $500 and waiting months for a hot water heater repair I am shocked at the service. The owner and managers won't even call the customer back to update status. Move on to another company for this company is a shame to Superman's name, it's far from Super!
I am very happy with the plumbing service they provided to my house. The guy named Joe came to my house this afternoon. He quickly located where the problem came from and went with me to near by Lowe's to buy a replacement. Because it's Friday, I don't need to go without water for the weekend if he can fix it today and he did. He has the job done beautifully. I also like the way they charge me, very clear, no hidden cost what so ever. I could use their service again.
Clarke Kent Plumbing came to my house to perform warranty work by GE. I did not hire them personally and I NEVER will. The technician started up my attic stairs to work on my water heater. I heard a loud crack & he said "Oops! I broke your stairs." My house is only 6 years old & the pull down stairs to the attic are not often used. There is a weight limit to them however. He had completely detached the left side of the stairs at the top where it connects to the ceiling door. They are not safe to climb on now. I had to contact their office many times to find out what their policy was regarding damaged property. The owner informed me before Christmas that their insurance company was looking into it. The insurance company never sent anyone out to inspect the damage or call me regarding the damage. After Christmas, Clarke Kent Plumbing sent out their handyman to take measurements. The handyman set up an appointment with me to install new attic stairs a few days later. When the handyman failed to show, I called the offices of Clarke Kent Plumbing. They informed me they had decided not to replace my stairs. They did not feel they were at fault. BEWARE of a company that comes in your home to do warranty work & has no liability for damages they cause in your home. I do not recommed dishonorable companies. Though they fixed my warranty work, they have ended up costing me as I now have to replace the attic stairs & have them installed.