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Welcome to CenterPoint Energy. We're a company with more than 5 million metered customers and a long history of service. CenterPoint Energy is composed of an electric transmission and distribution utility serving the Houston metropolitan area, local natural gas distribution businesses in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas, a competitive natural gas sales and service business serving customers in the eastern half of the U.S., interstate pipeline operations with two natural gas pipelines in the mid-continent region, and a field services business with natural gas gathering operations, also in the mid-continent region. We're an established company with substantial assets that are managed by experienced people.
CenterPoint Energy's vision is to be recognized as America's leading energy delivery company ... and more. We know that reliable energy is not a luxury. It's up to us to keep the lights on and to provide clean natural gas for homes, factories and businesses. Our long tradition of dedication and hard work adds up to a company of people who are always there for our customers and neighbors, for our employees and their families, and for our shareholders.
If you smell gas or see a downed power line you should follow important safety guidelines, and always call 811 before you dig.
Customer Service: (800) 992-7552
Report a Gas Leak: (800) 992-7552
TDD/Hearing Impaired: (800) 732-2062
Electric Transmission & Distribution (T&D) – We maintain the wires, poles and electric infrastructure serving our 5,000-square-mile electric service territory in the Houston metropolitan area. While CenterPoint Energy employees ensure the reliable delivery of power from power plants to homes and businesses, we neither generate power nor sell it to customers.
Natural Gas Distribution – We sell and deliver natural gas to 3.2 million homes and businesses in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma and Texas, including the high-growth areas of Houston and Minneapolis.
Competitive Natural Gas Sales and Services – Our natural gas marketing business, CenterPoint Energy Services (CES), sells non rate-regulated natural gas and related services to approximately 25,000 commercial, industrial and wholesale customers located primarily in the eastern half of the United States.
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HORRIBLE, FRAUDULENT Company!!!!! BEWARE BEFORE USING THEM!!! This company is literally the worst exerience I have ever had. This is also the very first bad review I have ever left online. My exerience was so bad that I found that I had to let others know about it. *** This gas comany charged me on average $27 a month for the last 12 months. Not bad, I can deal with that amount and I gladly paid every single bill on time every month. Then... last month I recieved a $618 bill...thats 618!!!!! I was then told...oopse, we have been misbilling you for all of the coldest winter months, your bill shouldnt have been $27, but should have been $2OO each month. So here is this HUGE bill, and you are now going to pay for OUR mistake and you have 15 days or we will turn your gas off.
The issue I have is that had I been billed correctly all winter, and not fraudlently, I would have seen my first high bill and said...wow thats alot, I need to adjust my usage! I would have had the oppertunity to NOT USE SO MUCH DAM GAS ALL WINTER, I would have done my laundary at my mother in laws (who has a free laundary service where she lives(....I could have insulated my hot water heater, I would have stoped preheating my over as much for as long, I would have turned off my old, ancient heater, and started using my super efficent electric heaters, I would have asked my family to shorten their showers....there are a million different things I would have done had I know what my REAL usage was and not been LIED to all winter!
After they finally sent me the huge bill I immediately changed my habits and my next months bill was back down to $35....WHERE IT SHOULD HAVE BEEN ALL WINTER. HAD THEY BILLED ME CORRECTLY I WOULD HAVE NEVER EVER USED SO MUCH GAS. I would have done the above mentioned things. Its curious that they did this during the 4 coldest months of the year.
They are imossible to deal with, their customer service is terrible! They will say that all of this was their fault, but I am going to be the one to pay for it, not them. I even offered to pay something...noone should be able to use gas for free, but I want to be compensated for their mistake and for the fact that my usage was based on THEIR MISTAKE!! And woul dnever have been so high had they been honest. They will not budge, and give me any kind of deal.
I sell art online...and if I were to sell someone paintings month after month, at the agreed upon price of $25 each...I could NEVER EVER just randomly send them a new bill months later and say...oopse, my bad...I know I sent you a bill and you already paid it but....your paintings were actually $2OO each not $25, lol...you owe me over $6OO right now or I am going to turn off your gas!!! That wouldnt fly in any world.
I hate these big companies that have no accountability and dont give a **** if they screw over a loyal customer and then lose their business because they have thousands more customers to screw around!
Trying to set an appointment to have service turned on is a joke!! "They will be there sometime between 8 am and 5 pm!" What!! And then call at 4:15 expecting you to be there within 30 mins at that time of day!! Crazy. And you can not talk to your local office, you talk to someone in Texas or some other state!!
Sucks rocks. By my own fault my gas was shut off, however, when I paid my reconnect fee and the bill, then reported the info online; the company was supposed to get someone out that day with a 30 min prior to appointment call. No call no show. So I called customer service and rescheduled the appointment for the following day with a call 30 min prior to the appointment. Again no call no show. Now this time I call and I get blamed for their failure! What the heck. Since when is the customer responsible for the failure to call or show up for the appointment when they are sitting in their own front room waiting to receive a call or knock?