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Captain's Marine & Outdoor

Categories
Boat Maintenance & Repair, Engine Rebuilding & Exchange, Outboard Motors, Boat Dealers, Marine Equipment & Supplies, Outboard Motors-Repairing

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Robert T.

03/15/2017

Overall
Expertise
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Service

I had an experience with Captain's Marine a few years back, and from then on, it was my last. I had a boat at a local Marina, and I was having trouble with my boat, it was running rough. He told me that he had a mechanic, and that he would be in the area on a certain day, because he had other service calls in that Marina. So we set up a time. He and his mechanic came by, so I started up my boat, and off we went, and back 5min. later. He told me he didn't know what was the problem, and that I would have to bring it in his shop, for more testing. Then he handed me a bill for $369.00 . WHAT ???? FOR WHAT ??? 5min. of NOTHINGNESS ???? I later found out from someone else that I had bad gas. This Captain, should be demoted !!!!!

jrushing

09/13/2009

Overall
Please beware, this guy is a CROOK

I bought a used outboard from this guy. He told me it ran but he didn't have the tank to test it that day but he would write me a receipt and I could return it if I had problems. When I got it home, it wouldn't crank and the pull rope was rotten and broke. I took the motor back and he said I bought it "as is". He told me that after testing it, he saw that I had allowed water to get in the engine. I told him I took it straight home and tested it, stored it in the garage and brought it back the next day to him. He basically called me a liar but said he woudl fix it cheap. I called him every week for months and finally he said I could come get a loaner motor. The motor was older and smaller, but it did run. After using it a couple of times, the lower unit began pouring oil. I took it to him and he said that I had ruined the lower unit seals. His solution was to trade me my motor for the smaller, older outboard if I would pay to fix it. After several weeks, he said I could come get the motor and pay him for fixing the lower unit. When I got the "new" motor home, it was still dripping lower unit oil. Finally, I took the motor to Buck's Outboard repair in Benton (great folks) and he told me that the lower unit was not fixed as well as the motor having other problems. I have never been so lied to and ripped off in my life. What a crook - I should never have been so trusting.

claimed iconBusiness Response11/02/2011

This review of Captains Marine has been brought to you by the great folks at Bucks Outboard repair where we still don't understand why so much of our business has gone to Captains Hello

This listing has been claimed by a business representative.
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