Burkett's Pool Plastering Inc
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fantastic place for everyone and family. Ive come here many time and never be disappointed. All of my friend also love the spot. I highly recommend this pool. They communicate with everyone regularly regarding needs of the pool and provide equipment maintenance promptly when needed.
My comment is 5-star all the way. I have nothing but good to say about Burkett's product and business ethics. Long story short, initially, I called 3 company's for estimates for our re-plaster, all three were to have sales reps return our call within 24 hrs, Burkett's was the only one to do that, the other reps called 3 and 5 days later. Every contact with Burkett's from day one has been professional, they have always been prompt in returning calls any time I had questions. Every step of the process was on point, Janine, Jeremy, the plaster crew, Shaun, Whitney, Megan, AJ and Pablo and his partner were all a part of making our Burkett's experience a very good one. Thank you to all of you. We did, however, have a problem because we didn't have Burkett's do the start-up after the re-plaster. We had the pool service company that we had for 4+ years do it, we also bought/had installed all new pool equipment from them.. At the time we wanted to give them our business. Having them do the start-up resulted in an problem that our pool service company said would be an easy fix!! After 7 months of very frustrating deallings with the pool service company we called Burkett's asking them for advice on how to get our problem resolved. They sent Shaun to talk to us and look at the pool, he proposed a plan to fix our problem and within 10 days we had a very satisfactory resolution, we're elated.. Needless to say, we terminated our pool service. Let me say that we were very happy with our weekly pool service tech but the business ethics of the company itself were terrible when it came to them fixing the problem they caused. We are recommending Burkett's to everyone we talk to. We even hired a new pool service company at the recommendation of Burkett's and are very happy with him also. Our experience now has a very happy ending.
Thank you Burkett's
Shirley and Steve
We needed to get an estimate on completely refinishing our huge pool so I called around to get some estimates. These guys took a while to even return my call and then said, in a real nice voice "Soon as i can come take a look at it is Thursday or Friday next week. Wow ! I can imagine the excellent speed of completion of the job had I chosen them to do the work. Might have missed the whole summer!
Thanks to Burkett’s Pool Plastering for coming to our rescue! I had hired a Pebbletec applicator out of the Bay Area to replaster my pool in January. The Pebbletec product they used was Pebblefina and let me tell you, it was a disaster!! My pool surface had visible flaws with obvious cracking. After documenting my complaint and many phone calls later, a company rep came out to my home, only to tell me that my pool was within the acceptable range for this finish! All I can say is customer BEWARE! Anyone considering the Pebbletec product, do your research first!!
After talking to Burkett’s sales person, they suggested a WetEdge pebble finish and I found several WetEdge products with great online reviews. I hired Burkett’s Pool Plastering to apply WetEdge Pearl Matrix Mediterranean and they did a FANTASTIC job! A rep from the plaster department met with us personally to make our product selection. I also chose to replace the pool pump with an energy efficient model that save us big on our PG&E bill!
Mike the project manager and Chris in the office walked us through all the phases of project. They were so helpful and responsive, answered all my questions. Their customer service was outstanding and I appreciated being called the prior day each time teams were coming out to work on my backyard. After my Pebbletec disaster, I am so happy with Burkett’s Pool Plastering! They have my highest recommendation for their high quality product and workmanship.
Their crew(s) have been awesome every step of the way. ONTIME, professional & excellent customer service. Thanks to Todd K for his patience during the sales, Janiene for your outstanding customer service & Jeremy, our Project Manager for his patience to our never ending questions & always stopping by. Excellent job Burkett's.
Kathy & Jeff, Roseville