Budget Rent A Car

I walked into the office and was immediately greeted by Elvis, who was friendly and welcoming, which made my customer service experience feel more personal. Elvis went above and beyond to fulfill my customer satisfaction. If only all car rental companies had an Elvis!

Very cheap rent a car they have weekly special

This is the most unprofessional rental service outfit that my wife and I have encountered. We reserved a truck two weeks in advance for our trip from Los Angeles to Houston. Three days before we were supposed to pick up the truck rental, my wife rented a car from this place and verified with them the availability of the truck on September 1, 2014 at 12 noon. They said the truck will be available. On August 30, I personally went to this outfit to ask if I could pick up the truck earlier than 12 noon but the person at the counter said he can only guarantee that the truck will be available at 12 noon September 1.



On the date and time that my wife and I were supposed to pick up the truck (12 noon September 1, 2014), there was no truck with the carrying the capacity we reserved available for us. The person at the counter and the office manager that I talked with over the phone said that it was not their fault that corporate did not deliver the truck. What?



Corporate and this budget rental outfit do not know simple arithmetic!!! They should know how many trucks were committed to be rented for each day. They should know how many trucks can be rented out to walk-in customers each day. They should know which truck is supposed to be committed to a reservation already. At the very least, they should have informed my wife and me first thing in the morning if a truck was not available for us. Not even an iota of word of honor and apology came from the office manager of this outfit.



To add insult to injury, someone in this office activated the system indicating that I cancelled my reservation (Who else would? Blame corporate again?) and thus I was charged $50.00.



If there was a rating score of negative I would have given this outfit a negative five rating.



Do not be deceived by the management of this company.



They will bait you with a rate lower than U Haul but do not bite that bait because U Haul will match whatever rate this outfit will bait you with

I must say am not a person who writes or read reviews. But after my horrible and very emotional experience with this location, PLEASE STAY AWAY!



I travel a lot and have used budget rentals many times, yet this is my first time at this Glendale location. My upfront service was good, yet staff was a little unprofessional with very casual attire ( it was mid week) and used slang to describe the car functions.Overlooking this concern (slang used because I African American), Yet out the door service was good . . .



Now when it came time for me to extend my rental another week, that when their level of service and customer care was outstandingly AWFUL. I called and spoke to an agent at the branch extending the car for 1 to 2 weeks, because I was going into surgery and also informed the agent of this fact. The agent said, "no problem and it would be taken care of" . . .I said thank you and ended phone conversation.



As I was recovering in the hospital, apparently this branch attempted several times to get another deposit on my credit without my verbal or written permission and the card was declined. (I inform my credit card company to place a hold on my card(s) while I was being hospitalized).



The day I was released from the hospital traveling from Northern CA and in no mans land, I find out that manager named, Guillermo has report the car stolen via voice mail message. I immediately contacted the police department which stated it was not in there system as a stolen car yet. I then contacted the manager, Guillermo to resolve and find a solution for this issue, then later spoken to his Regional Manager named, Jeff . . . .After explaining the situation of my hospitalization, The manager, Guillermo just want to be argumentative and made no effort for a solution. Jeff did apologize for hear about that I was hospitalized and could see it was just an error in communication, yet still refused to find a solution.

(Note: at this point the car is still not in the police system as a stolen car and we could contact the police station, stop the action and made arrangements with the supervision of the police department). Regional Manger Jeff just told me I was no longer able to drive the car.



To avoid being pull over and arrested for a misunderstanding, I had the car towed to the nearest 24 hour Budget rental location and checked in.



The next morning I called the police station, spoke to the Detective assign to the case, he verified that the car was at a budget rental location and in good condition, called me back and said the matter was closed.( total talk time 18 mins to resolve this matter alone).



My goal in posting this review to share my horrific experience with this location in Glendale, (which is not a corporate office, but an independent leasing office). Independent offices have much less supervision from Budget Corporate, so the can and may be a loose canon). Also to warning everyone of this branch abuse of authority, the bad customer service/care and how this branch functions professionally. If you do rent here, I pray your experience will be better. I wish I would had just read the prior post on goggle before I rented there . .because if I had, I WOULD NOT!